Honda of Hackettstown-service center

BROUGHT IN CAR FOR STALLING...THE SERVCE DEPT. WANTED TO CHARGE ME 500.00 FOR BATTERY, BROUGHT ELSEWHERE-DID NOT NEED ONE AND ALSO ADVISED ME THAT HACKETTSTOWN HONDA IS KNOWN FOR THE BATTERY SCAM CHARGE ME 500.00 FOR BATTERY, BROUGHT ELSEWHERE-DID NOT NEED ONE AND ALSO ADVISED ME THAT HACKETTSTOWN HONDA IS KNOWN FOR THE BATTERY SCAM More

I bought a Civic at HH a few years back and vowed NEVER to go back. My wife saw this Acura and we went to see it. Don was amazing and did not push us. I will consider purchasing me next vehicle at HH. to go back. My wife saw this Acura and we went to see it. Don was amazing and did not push us. I will consider purchasing me next vehicle at HH. More

Very pleased with the help I received on my recent visit to your dealership . Salesman Don and service department were very helpful as I Explained my problem hearing noise in rear end. to your dealership . Salesman Don and service department were very helpful as I Explained my problem hearing noise in rear end. More

Great service from Service Advisor Bryan Kelly Stopped in for service and met with Service advisor Bryan Kelly, whom I’ve met with before. Pleasure to work with. Professional, friendly, good reco Stopped in for service and met with Service advisor Bryan Kelly, whom I’ve met with before. Pleasure to work with. Professional, friendly, good recommendations, listens and understands any concerns I’ve had, and easy to work with. No high pressure sales pushes, points out facts, explains things, and makes logical recommendations. More

Service Jeremy from service is excellent Takes time to explain everything and never tries to up sell I will only go to him when I bring my car in Jeremy from service is excellent Takes time to explain everything and never tries to up sell I will only go to him when I bring my car in More

Safety issues and repairs related to my CRV tires I would like to take a moment to send a note of appreciation to the Honda of Hackettstown Service Department manager David and his staff, few days ago I would like to take a moment to send a note of appreciation to the Honda of Hackettstown Service Department manager David and his staff, few days ago I had some safety issues related to my CRV tires and the manager with his technician did a superb job in taking the car in and troubleshooting the problem I reported, and replacing the defective tire in a short period of time. The service department was very friendly and caring about my safety concerns from the beginning, and from the moment I drove in to the last minute I walked out, it was absolutely a very pleasant experience. Special thanks goes to the Manager David for his customer focus, David has great values and that day he showed respect for people and personal care. He came out from his office to speak to me about my concerns and he appointed the perfect technician to perform the repairs. No drought, David has the best customer service department and that’s why I keep my three Honda cars at the Honda of Hackettstown location under his maintenance care. Highly recommended, thank you! Hackettstown Resident and Honda of Hackettstown customer - Joe Pannia More

Always a great experience! This is my trusted dealership for car care. I purchased my CRV here in 2014 and continue to have it serviced at Hackettstown Honda. Thom Graham is e This is my trusted dealership for car care. I purchased my CRV here in 2014 and continue to have it serviced at Hackettstown Honda. Thom Graham is excellent to deal with and my recent service with Bill was painless, even when it came time to pay the kind woman at the payment window. Seriously, I trust Bill's knowledge and advice and will keep coming back! More

DO NOT GO THERE FOR SERVICE!!! I recently went there for my exhaust. When I saw their quote I was completely flabbergasted. Much to my REGRET, I had them fix my car for immediate I recently went there for my exhaust. When I saw their quote I was completely flabbergasted. Much to my REGRET, I had them fix my car for immediate convenience. However, it certainly wasn't convenient for my wallet. I was told multiple times that they would "definitely work on the price for you." They replaced the Cat Back Exhaust: Parts-1495.21 (THIS IS THEIR REDUCED PARTS PRICE) Labor-210.00. I did a little bit of searching and estimate total parts to cost 970.64. Keep in mind my price is the exact parts they used, but you can DEFINITELY get them much cheaper if you go more generic. When I went to pick up my car, my Service Advisor was off that day so my closeout was handled by the "Manager." He brought me the Invoice for approximately 1923.00 (including tax)!!! He said "was that what you were expecting?" I said "No." I was told that AT LEAST 130.00 would come off the original quote. In the end I paid 1826.20 (including tax-they took off about $97)!!! Bottom line... I GOT RIPPED OFF!!! DON'T LET IT HAPPEN TO YOU!!! More

WOW - Awesome Experience! Really!! WOW, I wish every car dealership experience was this good. Let me start by saying I have been to many Honda dealerships, some in NJ and others in WOW, I wish every car dealership experience was this good. Let me start by saying I have been to many Honda dealerships, some in NJ and others in PA and VA. The Honda of Hackettstown dealership is heads and toes above any dealership Honda or otherwise! They are friendly, take the time to see what you needs are and really seem to care. I have now been to Hackettstown Honda two times and had a remarkable experience each time. From the Cashier (Christine), to the Service calls (Bill), to one of gentleman who assisted me with questions (Alex) to the manager (Tom), everyone is exceptional. If you are looking for a Honda look no farther than Hackettstown Honda, you will not be disappointed! Ok, that last sentence might have sounded like a commercial, but it is true:) More