Honda of Hackettstown

picked up a 2012 Fit and the whole experience was great. from start to finish the whole deal went smoothly and everything was explained and presented meticulously and courteously. i would certainly recommen from start to finish the whole deal went smoothly and everything was explained and presented meticulously and courteously. i would certainly recommend them. More

Do not go here!!!! We spent an entire day here and accomplished nothing. It took 15 minutes each for them to bring us each car to look at. We were told the CR-V in colors we wanted was not available accomplished nothing. It took 15 minutes each for them to bring us each car to look at. We were told the CR-V in colors we wanted was not available there but they would have for us next day at 10:00 AM. We showed up at 10:00 and the car was not ready nor was the financing completed. Staff was rude and basically told us to go elswehere. We went to Clinton Honda and completed the entire process happily in 2.5 hours. What a difference in professionalism. More

I purchased a 2012 Honda pilot. Warren was my salesman, he was very helpful and answered every question that I had for him. I will definetly recommend Warren to anyone who is looking for a new car. Mike a he was very helpful and answered every question that I had for him. I will definetly recommend Warren to anyone who is looking for a new car. Mike and Frank were very helpful with getting me a price and deal that I could afford with out breaking the bank. If you are looking for a new/used car check them out you will be very happy. More

Warren has met all of our expectations during the leasing of our Honda Accord. He was courteous, well informed, efficient and friendly. We will certainly recommend him to our friends. He is a credit to you of our Honda Accord. He was courteous, well informed, efficient and friendly. We will certainly recommend him to our friends. He is a credit to your company. More

Mr Solomon Faizi is a true professional, as is John Zingani and Matthew Furman. Every detail was catered to with the ease of their most knowledgeable distinction and the my new care was presented in w Zingani and Matthew Furman. Every detail was catered to with the ease of their most knowledgeable distinction and the my new care was presented in what appeared to be moments. The lengthy paper work and the new operations of my car went painlessly while waiting in a most beautiful and immaculate surrounding. In today's hurry up world it is a pleasure to be treated with respect, listened to and responded to appropriately, and leave with great satisfaction of having the exact terms and car that I wanted. I look forward to a long relationship with this group. More

We traveled all the way from East Hanover to get the timing belts changed on our Honda Odyssey. They were running a special for a few hundred less than everyone else. When we called other dealers we timing belts changed on our Honda Odyssey. They were running a special for a few hundred less than everyone else. When we called other dealers we were told it is a come on and you will never get that deal. Well everything was done top notch no run around and treated with kid gloves and even given a loaner car. When we buy our next Honda we will be back as they have earned a new customer. A ++++ keep up the good work More

The dealership is new, and it showed. On the plus side we were offered water or coffee while we waited. However, from the start the customer service was moderate at best. The salesman was overbearing and pus were offered water or coffee while we waited. However, from the start the customer service was moderate at best. The salesman was overbearing and pushy -- for example he was trying to tell me how to drive the car and use the cruise control. I've been driving stick for years, I know what I'm doing and I want to put the car through it's paces. I had to tell him to back off and relax. We were also given a hard time about how late we showed up at the dealership (i.e. "I can't get you floor mats right now because the parts store is closed, it's after 5pm. You should have gotten here earlier"). We left at 7am from Cleveland, Ohio and drove 420 miles to look at this car! Cut us some slack. Additionally, we were lied to (the parts shop WASN'T closed yet), which made it hard to trust anything we were told. There were several times where I almost walked out without buying the car. However, the price was excellent and I did end up purchasing a car from them. The WORST thing, though, was that when I got the car home and had it looked at by my mechanic they found that the brake pedal was broken!?! Hackettstown Honda let me drive the car home through the mountains of Pennsylvania with a faulty brake pedal! I couldn't believe it! They claimed that the car had been inspected by their mechanics and that nothing major was wrong. If you want to buy a used car DON'T go to Hackettstown Honda! More

Morris and john were professional and easy to work with. No pressure to buy. Both were very helpful during the selling process.I would definitely recommend this dealership to friends. In fact I already ha No pressure to buy. Both were very helpful during the selling process.I would definitely recommend this dealership to friends. In fact I already have talked to friends about my positive experience. More

Hackettstown Honda is the place to go. They gave a warm welcome when my 14 month old son, my husband, and I walked in. I did not have salesmen swarming over us. There was only one who asked us if we needed welcome when my 14 month old son, my husband, and I walked in. I did not have salesmen swarming over us. There was only one who asked us if we needed help, his name was Jerry (who is not yet on this site to rate due to being on the job for only 2 days). Jerry went well out of his way on a hot summers day to make my family happy. We were giving him a run for his money by switching cars and seeing what we could get for the best value. He did not give an attidude of any sort, and did not show any type of frustration with us. He was very patient as well as the whole staff at the dealership. I have to say, even the mangager, Frank, went out of his way to talk to us for a good amount of time...not only a quick minute. He even went out of his way to give us helpful advice whether to lease the pilot for 12000 miles or 15000 miles. The dealership was also very kind to my son. As familes know it is not easy looking for a car with a 14 month old running all around. Well, my son walked all over the place and the staff was so kid friendly and they didn't mind a bit. They even gave him a flag to walk around with (the flags that they put on used car). Again, I had such a great experience here, it is not like any other dealership that I have gone to. I usually go with ford, but the price of the pilot and the value was unbeatable. Thank you Frank, Jerry, and the rest of the staff at Hackettstown Honda. More

Nothing but poor service from this dealer. Corresponded with their Internet manager regarding a car. He gave me a good price so I wanted to go in for test drive the next day. Told me they had several of t with their Internet manager regarding a car. He gave me a good price so I wanted to go in for test drive the next day. Told me they had several of the car where were interested in in stock. Went a few minutes before he was scheduled to be there. We were instructed to sit and wait for him while they went to find the car. We waited and waited and waited. They kept saying someone would be right with us, they were checking on the car, etc. Almost 40 minutes later someone came out to say they didn't have the car we were interested in in stock!! After all that waiting! Then they tried to interest us in a different car. It was a very frustrating experience and I will not be returning. More