Honda of Hackettstown

Had a great experience dealing with Hackettstown Honda during a recent new car purchase. They were very efficient, respectful of my limited time and also did everything they could to offer me a treme during a recent new car purchase. They were very efficient, respectful of my limited time and also did everything they could to offer me a tremendous deal on my trade and purchase. They were a little out of my way compared to other local dealers but they made the trip well worth it. Also I plan on utilizing them for service because they are open on Sunday's which works with my schedule. Big thanks to Frank G. who worked hard to earn my business. More

This was the most pleasant/painless car purchase ever. All negotiations were done on the phone as I did not need to be "sold" on the brand. There was no "hard sell" and a totally professional crew. Even All negotiations were done on the phone as I did not need to be "sold" on the brand. There was no "hard sell" and a totally professional crew. Even with the failure of another dealership sending the wrong vehicle, to my advantage, the deal was honored as agreed upon. They didnt have to do that but they did. Speaks volumes to customer service and integrity. As long as John is running the operations there I will be there. Thank You! More

Warrren, i like to thank you for helping my family solve our transportation needs. we now have three drivers in our house and four working adults and two cars was not enough. You and your team at Hackettst our transportation needs. we now have three drivers in our house and four working adults and two cars was not enough. You and your team at Hackettstown Honda completely understood our unique situation, with no pressure and understanding we were able to drive our 2013 Accord off the lot Monday night. This was the easiest, smoothest, no nonsense or BS car purchase i have ever been involved with! This is where you need to go for your next car purchase or lease. More

My wife and I absolutely dreaded making the rounds of car dealerships a few weeks ago when we had to put my 2001 Forester ‘to sleep’. I am very proficient at using the internet to research the popular opin dealerships a few weeks ago when we had to put my 2001 Forester ‘to sleep’. I am very proficient at using the internet to research the popular opinion and reputation of vendors and goods. I was MOST astounded to read all the glowing reviews of Hackettstown Honda on third party web sites; not just a few score excellent reviews but well over a hundred of them. These are the sort of reviews you would expect to read on a dealer’s web site'; however, since they were on third party sites, they could not have been ‘cherry picked’. Outstanding! We prepared the list of dealers to visit and Hackettstown Honda was at the top of the list. We never made it to any other dealer. Tom Graham made buying the 2012 Civic ‘fun’. He has an excellent manner and is a very, very pleasant person to deal with; quite the opposite of what I have come to expect of car salesman. He listened to what we wanted and worked within our budget. He spent hours with us. Tom is a walking encyclopedia when it comes to Hondas; he was able and willing to explain every feature on every Honda model we looked at. It seems to me that car buying, for the most part, has become a tangled mass of high pressure tactics and bait and switch silliness...well, that had been our experience in the past. We have NEVER dealt with a car salesman who keep OUR interests as his primary focus before. Kudos to Hackettstown Honda for having such a well informed, low key dedicated professional such as Tom! Fast forward two weeks and our 2003 Forester also bit the dust. Based on the great deal we got on the Civic and our experience with Tom, I headed back to Hackettstown Honda and Tom. I drove home with a new 2012 Honda Fit! You have such a sterling reputation because of people like Tom Graham! Please remember that! In the LONG run, honey catches more flies than vinegar! I can not possibly write or say enough good things about the dealership, the deals we got and Tom Graham; I am and will be talking all three up with everyone I know in the area. More

I recently bought a 2013 Honda Civic EX Sedan from Warren Kershnar. If you are searching for a new/used car, I highly recommend Warren. He and the entire staff are friendly, helpful and extremely knowledgabl Kershnar. If you are searching for a new/used car, I highly recommend Warren. He and the entire staff are friendly, helpful and extremely knowledgable! More

***PLEASE READ ABOUT HACKETTSTOWN HONDA*** I responded ***PLEASE READ ABOUT HACKETTSTOWN HONDA*** I responded to an ad placed in Autotrader.com by Hackettstown Honda in regard to a used vehicle for sale ***PLEASE READ ABOUT HACKETTSTOWN HONDA*** I responded to an ad placed in Autotrader.com by Hackettstown Honda in regard to a used vehicle for sale. The next morning at 9:00AM Mike Mero called me at the open of business to discuss the vehicle. I verified the price as $4000.00 with him. I made him and offer and he stated he would speak with his manager and call me back within a half hour. One hour later (10:00AM) with no response, I called back. Mr. Mero told me that the price online was wrong and they would have to change it. I stated I understood and he asked me to call him back shortly as they were going to revise the price. At 10:30AM I called back and he gave me the updated price of $6000.00. I laughed and said, "well we both know what you guys paid for the car now”, to which he laughed and responded "yeah". I offered $4800 and he checked with his manager. Mr. Mero called back at 10:40AM saying the minimum price they could take was $5500. I stated this was a fair price and agreed to it but asked if in good faith for me having to travel across two states to get it if they could waive their $299 documentation fee. Mr. Mero stated, "let me check I will call you right back". I waited and waited feeling it was not my responsibility to ONCE AGAIN CALL HIM when he stated he would call me back. Believing that Mr. Mero and Hackettstown Honda were honest business people I gave until 3:50PM (4 hours later), just before close of business for them before calling them back. Mr. Mero stated, "my manager said it has to be $5500 with the document fee". I stated ok let's get this done but why didn't you call me back to tell me, I had to call you again. He stated, AND I QUOTE "actually I have someone in here now who may offer to pay full price so I was waiting to see if that would go through". About to lose it, I asked to speak with his manager and was referred to the Internet Sales Manager (ISM). I explained to him what happened and he stated he was sorry and it should not have been handled that way. I asked him to make it right by honoring the price $5500 that was made to me. He referred me to the General Sales Manager (GSM). The GSM who was less cordial than the ISM stated that they were selling it to someone else at the higher price but he felt bad and wanted to earn my business. I told him he had my business, just sell me the car they had given me a price on and I agreed to pay. He then changed the story from there is someone in here that may be paying full price, to, "that person who paid full price came in at 11:00AM and bought the car”. A blatant lie! At least Mr. Mero, while unethical, was honest and said he was currently trying to sell the car for more!! The GSM went on to say that, “we are so busy here we can’t just call everyone back right away”. Mind you on this date Hackettstown Honda had 256 new and used cars for sale. Not a lot of cars to be so busy you can’t call people back when you say you will, let alone honor a price and sale you stated you would do. I just dealt with OffLeaseOnly.com who has 1500 cars for sale at any given time and they call you back immediately, not hours later or in this case not at all. Anyway, the GSM stated he wasn’t willing to make it right and stated, “if it were you selling a car you’d want $6000 and not $5500”. I told him it was a shame that a dealer, especially a Honda dealer, would do business like this and that I would share my experience with others which is why I spent so much time writing this. I hope that I can help someone not waste their time with these guys or get deceived like I did. Happy car shopping! There are plenty of good honest dealerships out there. More

We were very pleased with the professionalism of Matt Furman. This was our first experience working with him, and we are very happy that he was our sales person. Matt was extremely friendly and very kn Furman. This was our first experience working with him, and we are very happy that he was our sales person. Matt was extremely friendly and very knowledgeable and answered all our questions. He did not rush us in any way. I would like to mention also, that he spoke very highly of the dealership. We were also very pleased with the professionalism of Al Youssef. He went over everything with us very clearly and answered all our concerns. More

Justin Agaime was one of the Best dealer representative anyone could ever have. He gave me a great deal on beautiful car. I would definitely recommend anyone to buy a car here anyone could ever have. He gave me a great deal on beautiful car. I would definitely recommend anyone to buy a car here More