Honda of Greenbelt- Se Hablo Espanol

My wife and I had an excellent experience with the sales and financing department at College Park Honda January 5 and 6, 2011, especially Michael Greengold and Tharius Robinson, although we made our purchas and financing department at College Park Honda January 5 and 6, 2011, especially Michael Greengold and Tharius Robinson, although we made our purchase at another area Honda dealership where we received a friends and family discount. Had we completed our purchase at CP Honda I am certain the rating for our experience would be 5 stars. To be clear, we were first-time buyers so we were very impressionable. We were skeptical that our experience would be much different from the reviews since all the negative reviews were specific about the sales people. However, as the responses state how the dealership has changed since coming under new management in January 2010, I can attest that they - at least Mike and Tharius, and even sales managers Uday Gulati and JD - don't operate the same way they are accused of on consumer review sites. We were treated with the courteous, honest service CP Honda claims in their online ads. We were looking to buy a used CRV we saw on their site - lured by the Lifetime Warranty offered exclusively at CP Honda for new vehicles, more on this further down - shopping on a limited budget with a junker for a trade. Michael, who conscientiously took these into consideration after taking an Internet coupon offered on the site for our trade and seeing my credit score, offered us a "new" 2010 - undriven, zero miles, one model-year old. The experience with Michael could not have been better. The interest rate was guaranteed from America Honda, Inc. so there was no risk of losing the rate like some reviews claimed, and the Lifetime Warranty is just like it sounds, guaranteed by CP Honda for the life of the car, redeemable at any Honda dealership in the U.S. with a $100 fee every time you use it (small price to pay for major transmission/engine repairs which could happen if you're like us: looking to buy a car to drive for years), and Tharius makes all this clear so there are no surprises, providing the warranty in writing to look over during financing. The financing part comes last in the process, after dealing with sales, the test drive, etc. But once we sat down with Tharius to go over our budget and the cost the dealership was asking us to pay, he was extremely patient and considerate. He made the process transparent by turning his computer screen toward us so we could see the costs and how the financing would work. We saw it all: the sticker price, which they reduced appropriately; taxes and tag fees, the ProPak fee, our $500 trade-in value, our interest rate and financing amount, and our monthly payment amount. He took the time to show us how our monthly payments would change if we included the 5-year bumper-to-bumber warranty (which is separate from the Lifetime Warranty), put less money down, if we included/removed some of the dealer add-ons, etc. Seeing all of this as he saw it made the process so rewarding because it showed that he and CP Honda were trustworthy. We weren't ready to commit but gave them our word that we'd return to discuss this decision further since we needed to review the different payment amounts we were facing, so he saved the info on his computer and pulled it back up when we came back the next day. Such excellent customer service! Sure there are other sales people and financiers at this dealership but if you look to buy from CP Honda, hopefully Mike and Tharius will be who you deal with. More

I took my daughter's CRV in for what I thought was a simple Honda recall job on the ignition switch. I expected to be in and out of dealership in an hour. After waiting for 3 hours, the car was returne simple Honda recall job on the ignition switch. I expected to be in and out of dealership in an hour. After waiting for 3 hours, the car was returned to me only to drive off the lot and find that the steering column totally out of alignment. After driving a block I returned to the service dept because the steering wheel was in a 6 o'clock position while driving. After explaining to them what was happening, of course they claimed they did nothing out of the ordinary on the recall job. In any case after waiting another 2 hours, they told me I needed (and they had to order) to replace some parts costing some $1,200.00 and that was after the infamous manager's discount. Now after this expensive and untimely (Xmas eve) repair cost, the steering column is still not in the same position and the car is too dangerous too drive. Oh by the way, they did an alignment and that did not fix the problem. So here I am three weeks since the car was originally taken in for what I thought was a simple recall job and it is still not fixed. I've been told to bring it in tomorrow for them to look at it yet again. More than likely I will have it towed in. Now, my family and I have an internal wager on how much we will have to pay to have more exploratory service work performed at outrageous prices. If unsuccessful on tomorrow, I will seek out another Honda dealership who will at least perform some basic quality assurance work like test drive the car before returning it to the customer. At this point, I am quite frustrated, out of $1,200.00, and still no fix in site. Unfortunately, my daughter will not get a chance to drive her car while home for break. At this time, I cannot recommend this service department. More

I took my car for usual maintenance, for first time, the sevice technician was friendly and professional. He had the work done in very reasonable time. Though its not close to my houese but i will take my c sevice technician was friendly and professional. He had the work done in very reasonable time. Though its not close to my houese but i will take my car there again and recommend to others. Thanks More

I went to College Park Honda to purchase a Honda CRV for two reasons, the lifetime warrenty they offer and the interest rate they offered. I got great service, and the process I went through was pretty good two reasons, the lifetime warrenty they offer and the interest rate they offered. I got great service, and the process I went through was pretty good overall. My sales rep was personal and worked with me very well. They do try to get you to purchase additional items for your new car, but that happens at all dealerships. There was no pressure on that part for me. The only thing I really wasn't happy about, was buying the "Pro-pack" and it having to be included in the price of the car. You weren't given a choice on buying it. I believe Honda requires it on all their cars, although I don't feel it's necessary and should be optional. I've owned my Honda for almost 6 weeks, and I love it! I have no regrets buying it at College Park Honda either. They treated me well and the service was great! I'm a very hard customer to please, and I went in there knowing exactly what kind of car I wanted and had researched everything about the car, pricing, etc. before I went in there. I got a great deal and I think they worked with me on everything I requested. I would recommend them to friends and family! More

Frank and the service team were very helpful in explaining what my vehicle needed. The work was well done and reasonably priced.The staff was courteuous and updated me on the progress of my repairs explaining what my vehicle needed. The work was well done and reasonably priced.The staff was courteuous and updated me on the progress of my repairs. I will continue to use this facility for my car repairs and maintenance. More

I recently (2 weeks ago) bought a 2010 CRV EXL at this dealership and I am a first time buyer. I had a great experience not only working with the internet department and getting the car for the price I wa dealership and I am a first time buyer. I had a great experience not only working with the internet department and getting the car for the price I wanted, but the entire buying process was easy and stress free. I did not feel pressured or harrassed as I did when I visited other dealerships in the area, and also didn't feel like I was being taken advantage of being a single female. Because I naturally take a while to make a decision (especially when talking about this sort of money), I did my research online and received quotes from other dealerships over the course of a couple weeks. I brought this information in and they worked with my numbers giving me the best price. Andrew was was awesome-funny, professional, and very personable. He really made the whole car buying experience a great one for me. John Davis (who also worked in the internet sales department) was also very nice and professional. I felt that every staff member I dealt with was genuine and not trying to "get one over on me". I have always heard horror stories about getting into the last stages of buying, walking into the finance dept and having a bad experience, but Tharius was awesome-he was honest, respected my decision not to want to spend the extra money on a couple of options, and made the paperwork process easy-peasy. The only SLIGHT disappointment I had was not being able to get a better deal in the accessories department. I would have loved to get a remote starter/security upgrade but there wasn't much flexibility on the price. This could not be the fault of the staff-I have no idea if they have wiggle room on that or not. I just read somewhere that you could negotiate in this department, so thought I would try. Overall, I had a fantastic experience and would recommend this dealership and the staff I worked with to anyone. I love my CRV and have no regrets! Thank you Andrew, John, and Tharius for all of your help and great customer service!! More

As always I received outstanding customer service. Mr. Diallo always explained in detail what service(s) is needed for my vehicle and the cost of each job entry. I use whenever possible the discount coup Diallo always explained in detail what service(s) is needed for my vehicle and the cost of each job entry. I use whenever possible the discount coupons I receive from the Honda Dealership which make my final prices for service very reasonable. I consider this to be a great savings. Also, everyone I come in contact with while waiting for my car are very friendly and willing to answer questions about my service and/or new car sales. My overall experience with your dealership is great. I have two Honda accords which I bring to your dealership whenever my maintenance is due because of the outstanding customer service. More

Outstanding experience. Personnel were very friendly and helpful. They were able to quickly answer my questions and get me exactly what I wanted. Even drove 45 mins each way to get my car and have it to m helpful. They were able to quickly answer my questions and get me exactly what I wanted. Even drove 45 mins each way to get my car and have it to me same day. Experts top to bottom. When I am ready for my next auto purchase will definately be going back to College Park Honda!! More

Mike went out of his way to ensure we had everything we wanted on the car. He also called us after the sale to see if we were having any problems with the car. Upon receipt of my tags, he willingly put wanted on the car. He also called us after the sale to see if we were having any problems with the car. Upon receipt of my tags, he willingly put the tags on the car. I really appreciate the way he treat his customers. More

I felt the experience at College Park Honda deserved a "5" rating for the following reasons: friendly environment, clean surroundings, very knowledgeable & courteous staff, staff made it clear that they "5" rating for the following reasons: friendly environment, clean surroundings, very knowledgeable & courteous staff, staff made it clear that they were very happy to be part of the CPH team and would do whatever they needed to make the customer happy. It was a very positive experience that gives me reason to recommend them to my friends and family and also to do business with them in the future. More