Honda of Greenbelt- Se Hablo Espanol

Beware****Bait and Switch tactics: My experience: I see website has car; email to confirm; I say in email that I am interested in a particular car with a particular color (actually two choices) and note in website has car; email to confirm; I say in email that I am interested in a particular car with a particular color (actually two choices) and note in my email that I am glad they have my car in the two colors I want in stock and she says, great, you did your homework, when can you come in? I come in that night and just to be sure, before leaving, I call the sales person assigned to me. He replies that yeah, he saw one of my top two color choices earlier and believes the second one is probably in the remote lot. I reply...I want to be sure can you call me to confirm in the next 30 min (which is about when I'd leave). I should have waited. Over an hour later when I am just about there, I am told no they don't have either color despite nobody telling me earlier, not the internet sales manager and not the sales person until I am practically there. I ended up going in...they gave me a lowballl trade offer despite saying they can match a price target. In any case it is unbelievable that a honda dealer is still using this classic tactic to get one in the door. Beware, Beware. More

Don’t be fooled by the first impression— you will get mistreated after the purchase. Long story short, the dealership didn’t double check my tags when they came in and the month on the tag decals and reg mistreated after the purchase. Long story short, the dealership didn’t double check my tags when they came in and the month on the tag decals and registration didn’t match up. I tried to get this issue fixed for two weeks and got run around each time. Patty worked with me and was very irresponsive; I was always the one having to call back, plus she lied to me numerous times about how it was being fixed just to get me off her shoulders. John Davis a manger decided he was going to take the situation in his hands and after being tired of dealing with it he told me to speak to someone else about it. John Davis actually had told me to inconveniently fix these problems myself and I would be refunded. Yet, he doesn’t even know how his dealership works and came back to me after weeks of trying to receive the rest of my reimbursement that the dealership meets my needs to their full obligation. John Davis lied to me as well saying that the reimbursement was in the mail when really it hadn’t gotten approved yet. I asked to speak to someone of higher authority was given the name of Connie Stolts- which I left two messages for and never herd back. John Davis also said to make up for the miscommunication they would give me an oil change and fill up my gas as I asked him for a confirmation of these services he repetitively refused saying he doing this as a “courtesy” they don’t do things like that. As I explained to him that I want something saying I will received these things since you screwed me over last time saying I would receive a reimbursement and I never did, plus I live in VA so it be extremely inconvenient for me to drive all the way out there and be screwed over again. As a dealership they should understand a person wanting something in writing. I feel bad for my salesman Reggie because he did a great job to go above and beyond but because of the rest of the dealership poor communication, lack of customer service, and dishonesty to me I will never step foot near them again or recommend them. More

DO NOT GO HERE. Service is quite friendly... up until the point where you decide you're unsure or do not want to buy a car from them. After that, they verbally back you up into a corner, demanding to he the point where you decide you're unsure or do not want to buy a car from them. After that, they verbally back you up into a corner, demanding to hear an explanation as to why you don't want to buy their vehicle... as if they're selling the greatest thing that ever existed. They don't understand that if you're sold on a vehicle, that you'll come in of your own free will and buy it. When you give them a legitimate reason as to why you're not interested in the car, they try to argue with you about it. This is very bad customer service, and makes one feel very uncomfortable while in the car shopping process. More

They didn't keep up their promise. They promised me some stuff while I was buying but after 1 week they were saying not applicable to their contract. stuff while I was buying but after 1 week they were saying not applicable to their contract. More

I was interested in a Honda Element 2011. Initially at the 1st sit down, I wasn't pleased with the price and the amount of time spent in the dealership. Bur Mr. Reggie Ballard gave me a few calls to let m the 1st sit down, I wasn't pleased with the price and the amount of time spent in the dealership. Bur Mr. Reggie Ballard gave me a few calls to let me know that he would work out a good deal and he did. We spoke several times on the phone and went back and forth with questions and concerns I had. I did purchase the Element. I love it! It's so roomy but yet stylish. I went online and found better financing and will refinance once I receive my first Invoice. I suggest others inquire about outside financing first.It was the last one on the lot. I had to bring the Element in for a minor issue. During the whole ordeal I wasn't feeling well due to a surgery the week prior and was upset with the wait at the dealer.But Mr. Reggie Ballard and Mr. John Davis fixed all the wrongs(wait at the dealership, Issue with Element and overall initial sales experience) and made them right.They both really cared and sent me home in a 2012 Honda Accord loaner until my vehicle was ready and Mr. Ballard offered even to bring the vehicle to my home to not inconvenience me any further. Mr. John Davis is an excellent manager and really cared about my experience and how I felt. He wanted to make it better and wanted me to feel better. I did. I am strong willed on customer service and the overall shopping experience. Shopping for anything in such a volatile economy means a lot to both the consumer and the merchant and should be treated as such.I want to be valued as the consumer and not treated as a dime a dozen. I was treated well due to the professionalism of Mr. Ballard and Mr. Davis. These two are an asset to the College Park Honda. I would recommend Mr. Ballard to anyone seeking a vehicle at the dealership. He's an honest, no pressure, down to earth salesman. I had to bring my other car Honda Accord 2009 to the service area on the Friday of the same week I purchased the Element. Mr. Ballard and Mr. Davis saw me and still inquired on how I am doing and the Element. They really made the overall experience better despite the issues in the beginning. Thanks. More

STAY AWAY, WORST EXPERIENCE EVER!!! The Salesman Richard Reddick lied, his Manager John was rude as well and lied about matching any written offers. They said they would meet any written offer, but when it Reddick lied, his Manager John was rude as well and lied about matching any written offers. They said they would meet any written offer, but when it came to it they said "NO", they didn't believe that the offer that I showed them was real, but didn't want to get into calling anyone a liar. They inflated the Freight Charge to $830 when ALL HONDA'S are $770 for Freight and that is guaranteed by HONDA AMERICA! The sales man said I was crazy if I thought I would get more than their offer for my trade, and I got $5000 more than their offer. I was insulted and they treated me rudely and thought I was stupid!My trade an Infiniti, the salesman said "did you think you were some six figure big shot driving around" and now you come to us to trade it in and expect that amount of money!!!! Don't go for the "life time warranty", it is not worth the trouble. You will be lied to, you will be taken advantage of, you will be treated badly and they will RIP YOU OFF!! I got an AMAZING DEAL at Northwest Honda, I saved $4000 on my new 2012 Civic and I got an AMAZING TRADE! Do your self a favor, stay away from COLLEGE PARK HONDA, they are nothing but RIP OFF ARTISTS!!!!!!!! Heather if you didn't read it in any of the e-mails, thats becuase it was told to me on the phone by Richard Reddick, we spoke twice and I told him there was no point in me coming to your dealership if you could/would not meet/match the deal from other dealerships. He said, "no problem will will meet any written offer, just come in"!Just goes to show you ALWAYS NEED TO GET IT IN WRITING! Would love to hear from you about it. I am about to write a letter to Honda America about my experience with your dealership.I also do a blog/wiki for a major University very close to you that offers advice to all students and parents on everything from what to pack when you come to the University to advice on shopping in the area. More

Wahleed was freindly and helpful in buying my new car. He was responsive to my emails and phone calls even after the car purchase. The College Park Honda Dealership was very attentive to me as the custom He was responsive to my emails and phone calls even after the car purchase. The College Park Honda Dealership was very attentive to me as the customer. More

This is my third time coming back to this dealer and same reps, so that should say alot. I have always been treated with so much respect and I enjoy evey purchase experience. reps, so that should say alot. I have always been treated with so much respect and I enjoy evey purchase experience. More

Mark is a great asset to your division. He is personable, reliability, and possesses great communication skills. Mark shows his ability to perform his duties well. Even if it means, going above personable, reliability, and possesses great communication skills. Mark shows his ability to perform his duties well. Even if it means, going above and beyond ensuring the customer is satisfied with the work being performed. More

My wife and I were in the market for a SUV for our growing family, We did most of our reseach over the internet first, but Alieen at College Park gave us all the information we needed before we even growing family, We did most of our reseach over the internet first, but Alieen at College Park gave us all the information we needed before we even went into the dealership. The information she gave us was direct, to the point and no run around.Alieen was honest with us from the begining. When we got to the dealership we were greeted by Isaac the sales manger and Dennis our sales person. Isaac and Dennis sat us down and had all the information that we had discussed with Alieen earlier and the deal was correct. Price was exactly what we had agreed on and it was lower then anyone else who gave us a price over the internet. This was nice that they were prepared since we had a two (2) year old with us. We went on a short test drive one at a time since we had the child but it wasnt an issue. Again very helpful with the child, made it very easy. After that we went over finalizing the paperwork and submitting our credit. Once we made our decision we did not have to wait to work with the finance manager. We went straight in and all of our information was already in the computer.(again great with the kid) Our fiance manager was very thorough in going over all of the paperwork. Very easy and comfortable signing the paperwork. After we finished all the paper work we went out to the car and it was parked right outside of the doors. The car looked great and very clean. Our Sales person Dennis was amazing going over the vehicel features. We purchased a Pilot with Navi and there were a lot of features. He had us using ever feature before we drove off the lot. I am very comfortable knowing how to use our car, He also has followed up with us twice to make sure we dont have any questions or problems. Over all it was a great experience with Alieen speeding up the entire process giving us the information we needed before we even got there. When we did arrive everyone was on the same page and it went very smoothly. I will buy my next Honda from only College Park. More