Honda of Grand Blanc - Service Center

I've had my CR-V in the service center 2X because the Auto Start/Stop isn't operating. Both times I was told it won't work because (pick 1): The car is too hot; Too Cold; low oil pressure; high oil press Auto Start/Stop isn't operating. Both times I was told it won't work because (pick 1): The car is too hot; Too Cold; low oil pressure; high oil pressure, etc. Nothing was done to resolve the issue. This vehicle has under 5K miles on it, it shouldn't be 'broken' & unrepairable. Additionally, I had an appointment & requested a shuttle ride home. After waiting 2.5 hours, I called for a ride. A shuttle never showed. More

I am very disappointed in Honda Grand Blanc dealership . I bought my 2020 Honda pilot less than a year ago from them and I have an 8 year warranty . It started making a load constant cracking popping nois . I bought my 2020 Honda pilot less than a year ago from them and I have an 8 year warranty . It started making a load constant cracking popping noise in my ratio . I explained to them that I have a 38 hour drive in 8 days and I needed this car fix before I leave because it is very distracting noise it was making and could cause the electronics in the car to act up since it was a wiring issue. They looked at my car and told me that they did not know what it was and that they would have to get a specialist to look at it and the soonest they could look at it was 12 days after I brought it in . I told them I was leaving in 8 days and that I could not wait that long. And they did not care and was going to let me drive that far with eltronic issues. I thought I should get a second opinion so I brought my car into Honda in brighton and they were so compassion and looked at my car very throughly and said they found loose wires and the connectors were never replaced that had a recall on it . Something that grand blanc should have found if they actually looked at my car. I am very disappointed that they did not care enough to help me. This makes me think they never even looked at my car because I told them I was moving to California for 6 months so they thought I could just get it fixed in California. It could have been dangerous to drive my car 38 hours with loose wires . I wanted to write this review to warn other people to not take their cars to Honda grand blanc and do not buy cars from them either ! They told me my connectors were already replaced that had a recall on them and the brighton Honda told me they never were replaced. BRIGHTON Honda fixed my Honda in less than one day and it hasn't made that noise once . I AM SO GRATEFUL FOR HONDA IN BRIGHTON MICHIGAN! More

Alserra Honda : Wrong diagnosis. Unprofessional mechanics , heavy cost to fix the wrong parts; they said it was the struts , and inner tie rods needed to be replaced and after we repl Unprofessional mechanics , heavy cost to fix the wrong parts; they said it was the struts , and inner tie rods needed to be replaced and after we replaced them nothing changed ! After all this have drained a lot of money to be charged on me for wrong fix then I took my vehicle away with the same problem I came with for the first time and figured out that was the lower control arm and then after I got to somebody to replace it the problem was gone . More

Just great Couldn't ask for better service. Everyone is so friendly and courteous. That is why we have bought 14 Hondas from this dealership. They're the best! Couldn't ask for better service. Everyone is so friendly and courteous. That is why we have bought 14 Hondas from this dealership. They're the best! More

Deceived and Lied to!!! I just purchased our 5th Honda a month or so ago. Two weeks after I picked up a 2017 Honda CRV touring model, we had our first hot day. AC just blew I just purchased our 5th Honda a month or so ago. Two weeks after I picked up a 2017 Honda CRV touring model, we had our first hot day. AC just blew hot air at me. Called Honda to get it looked at. Went in on a Friday and was told the line from the Freon to the AC was split. We have never had any warranty work with our other vehicles, but it would be paid for, so OK. They ordered the part and said it would be at the dealer sometime Monday. I informed them I had plans to go out of state Wednesday and asked if it would be ready. When I got home, my husband encouraged me to call and get my name on a time slot for Tuesday morning. Josh gave me an appointment time for 8:30. I told him if the part didn't come in Monday to please call me so I didn't waste a trip from Fenton. I never got a call, so I sat in the waiting room for about two hours until I was told it would be three or four more hours and could they take me home or get me a rental. I chose the rental since I had things to do in Brighton that afternoon. I was told I need to have the rental back by 5:00 and get back to the dealership. At 5:00 I was about 2 blocks from Honda and was finally told the truth, the part never came in, not on Monday or Tuesday. I threw a major fit at Ben and his staff that had lied to me. I was leaving on a trip the next day, no one ever bothered to call me on Tuesday to tell me the part didn't come in and let me sit in the waiting room knowing they did not have the part. After me blowing my top, I demanded a rental car for my trip, with all expenses paid by Honda. I got picked up by Enterprise again went and did the paperwork for a second time that day, and started home. I was to keep my receipts for gas and turn them in for reimbursement. I returned from my trip this past Tuesday 4/25/17 turned the rental in, picked up my now repaired vehicle and submitted my gas and first rental bills to Ben personally. He took copies of them and offered to drive the check out to my home. I told him that wasn't necessary, just to drop it in the mail. Still no check on Friday, so I called and spoke with Ben, who said their check cutting machine was broken, but now fixed and they got the check in the mail Friday. I asked if he thought it would be in Fenton Monday and he said he thought it would be. Well here we are, it's Tuesday evening, and still no check. I called Ben twice to leave a message on his personal voice mail once at 12:30 and once at 4:00. I also called my Sales contact and he verified Ben is there today. I think this is the worst customer service I have ever received anywhere! I am taking my Service to another dealership and can no longer call myself a loyal Honda customer there. If I add up the cost of the 5 Honda's we have purchased and the service dollars we have spent since 2005, it is a goodly sum for people now on a retirement income. I also haven't received a service survey for this episode, which is the first time we have never not gotten a survey to return, which sends up a red flag that they only want good surveys, not necessarily honest ones. I have also written to The Serra Company with my concerns and hope someone is listening higher on the company ladder. The thing I am most shocked at is the Service manager nor any of his staff every apologized for the way I was treated at the dealership. More

excellent service Very pleased with service and advise. Very professional. Work was done promptly and in a very professional manner. Visit to this dealership for servic Very pleased with service and advise. Very professional. Work was done promptly and in a very professional manner. Visit to this dealership for service exceeded my expectations. More

It was great service They are great people with a lot of experience and knowledge. They are very professional in a timely manner with relatively competitive and good price They are great people with a lot of experience and knowledge. They are very professional in a timely manner with relatively competitive and good prices. I recommend them so highly. More

Quality Good customer service Smile when arrived. Updated on a regular basis. Made suggestions for preventive maintenance since we were driving to Florida s Good customer service Smile when arrived. Updated on a regular basis. Made suggestions for preventive maintenance since we were driving to Florida soon. Good experience More

Great place Service & sales departments have always been great: good at explanations, helpful with suggestions, fair in pricing, and quality in workmanship. Very Service & sales departments have always been great: good at explanations, helpful with suggestions, fair in pricing, and quality in workmanship. Very friendly service, polite. Also please do not text me with a request again. Had I not thought so well of the dealership I would have deleted the text. In the future please use email acct available through the the dealership. I won't respond to future requests by text. Thx More

appointments? Whats the point of appointments if the employee doesn't actually make them? I made an appointment for an oil change and tire rotation so I could be Whats the point of appointments if the employee doesn't actually make them? I made an appointment for an oil change and tire rotation so I could be in and out. I arrive on time for the appointment only to be told that there was no record of the appointment. So instead of saying hey sorry we screwed up, it's gonna be 2 hours before we can get you in for the service do you wanna wait? Nope. It wasn't until I asked the writers after waiting for 2 hours if the car was almost ready to go that they tell me it's the next one to into the shop. Even though Honda of Grand Blanc is closer then Brighton Honda, I will not return in the future. Also thanks for offering and handing me a receipt for the services! More