Honda of Gainesville

I had a great experience buying my 2020 Honda Pilot. I am in love with it already. I started my search online, and they expertly guided me through to the dealership and purchase. I left with my new Pilot, an in love with it already. I started my search online, and they expertly guided me through to the dealership and purchase. I left with my new Pilot, and my car was delivered to my house. Awesome! More

My time at Honda It was a pleasure doing business with Victor as our sales person. Have never liked car shopping and Victor took the pain out of it. He took his time It was a pleasure doing business with Victor as our sales person. Have never liked car shopping and Victor took the pain out of it. He took his time with us and was very helpful. More

Raul worked his magic and put me in a brand new 2019 Honda Fit. You are awesome. I’ll always drive a Honda! Best car! Honda Fit. You are awesome. I’ll always drive a Honda! Best car! More

Worst dealership ever.I bought a brand new car and it was having touble starting they did absolutely nothing about it don't buy here! having touble starting they did absolutely nothing about it don't buy here! More

2019 Honda Accord. TERRIBLE Service department and Service Manager! DO NOT GO THERE!!!! They try and rip you off. I skimmed by a raccoon and it deflected off my sensor in my front bumper that assists Service Manager! DO NOT GO THERE!!!! They try and rip you off. I skimmed by a raccoon and it deflected off my sensor in my front bumper that assists in distance control with collision mitigation and cruise control distance. The sensor lost the grommet that hold it in place on the left side and aligns it straight forward. I asked them if they could reset the sensor and add the grommet back on. I got a call back saying the sensor is broken and I need to buy a new one and it is going to cost $1500! I asked did you try and reset the sensor and they said its bad and needs a new one. I accidentally said, "its not broken, it just needs to be reset bc its still communicating with the system and I read up on it and he said no its broke and you need a new one and I said I'm not buying a xxxxing new sensor for $1500. So they said they will see what the Service Manager can do. The Service "NON" manager confronted me saying you are not going to be rude to my employee's and I can go to another dealership and the sensor is broken. I said its not broken and you guys are trying to take me to the cleaners like the customer before me that you told had a tiny oil leak and if they wanted it fix properly it would need a seal and gasket and would cost them $1200. Give me a break! So he showed me out of the door and flung his arm away from me and said have a good day rudely, so I did the same back. I went home and used a push pin and 3 washers to align the sensor, then I secured it with safety wire. Unplugged the sensor while the car was running for 2 minutes and plugged it back in and the warning lights went away for the sensor. And what do you know.... the cruise control was working and brake mitigation. It only took me 20 minutes! The NON Manager said he confirmed the sensor was broken before I left the dealership. Crooked Honda of Gainesville. NEVER TAKE YOUR VEHICLE THERE AND NEVER DEAL WITH THE MANAGER! No customer service, not problem solving skills, no other options given to me but to replace something that was NOT broken. NEVER AGAIN will I deal with that CROOKED SERVICE DEPT. I'll drive to Jacksonville or Ocala before I go there ever. NASTY people. More

Excellent sales experience! Slow finance process. The sales experience (Jordan) was outstanding. He went out of his way, above and beyond, to get me the right car! My only critique is waiting for fina The sales experience (Jordan) was outstanding. He went out of his way, above and beyond, to get me the right car! My only critique is waiting for financing/completing the sale which took a long time and involved going over lots of extra added costs (couldn't the salesperson help with that?). That said, the officer was polite, professional, and expedited things once in office. Great experience overall. Thanks Honda! More

Great Service Just moving here from Hawaii was very stressful but purchasing a new Honda was stress free. Alagie made it a fun experience and hassle free. Thank you Just moving here from Hawaii was very stressful but purchasing a new Honda was stress free. Alagie made it a fun experience and hassle free. Thank you all at Gainesville Honda. More

Great car and great dealership! I love my new Honda CRV. Any issues that arose were handled to my satisfaction. The staff, especially Alagie Manneh, were all very helpful and cust I love my new Honda CRV. Any issues that arose were handled to my satisfaction. The staff, especially Alagie Manneh, were all very helpful and customer focused. More

Speed and great purchase My old car (made in 2013 by another maker) had technical issues (loud sounds when stopping at a low speed), I dropped it to the dealer in Gainesville My old car (made in 2013 by another maker) had technical issues (loud sounds when stopping at a low speed), I dropped it to the dealer in Gainesville on Wednesday morning (Oct 9) and never heard anything back from them for three days, despite my continuous calling to check the status and issues. I was told on Friday that I won't be able to use the car over the weekend, and the time I would hear from them was pending. Until Saturday noon, I still did not hear anything from them about the identification of problems. On Saturday (Oct 12), I decide to get my old car back anyway and consider to check and then buy a car (I made an online quote to a Honda Fit in one of nights before Saturday). I literately walked in to check some information and try to make an appointment with them, but I ended with buying the Honda Fit with a trade in after a couple of hours. Jordan was very helpful during my purchase. I would like to recommend him and his dealer to others. Thanks, Jordan! More

Alagie was outstanding. I entered the dealership with much trepidation. I had done my homework, secured a loan, picked out the precise car, and knew what a fair price would b I entered the dealership with much trepidation. I had done my homework, secured a loan, picked out the precise car, and knew what a fair price would be (and what I was willing to pay), but I was not looking forward to finishing the process. I chose Alagie after reading many reviews. I called and made an appointment with him. Alagie was wonderful in every way. He gave me a very good deal on a new 2019 Honda Fit. He infused the sale with an unusual degree of warmth, humanity, kindness, and calmness. In many ways he is the antithesis of the stereotypical salesman. I greatly appreciated that. He did not put any pressure on me, listened to my concerns, and gave me a good price both for my trade, purchase price, and even beat the loan APR I had previously secured with my credit union. He even gave me a free lunch. After the sale he took the time to set up my bluetooth, showed me how to work all the controls, and gave me free car mats which I had previously declined. This is service plus plus! I will recommend Alagie to everyone who needs a car. If you are not in Gainesville he is worth a drive! More