Honda of Gainesville

After years of service, including the purchase of my car, Honda of Gainesville I can never return and sending a warning out to anyone that is, was, or could be in business with them. I scheduled a service Honda of Gainesville I can never return and sending a warning out to anyone that is, was, or could be in business with them. I scheduled a service for Dec 6 at 9:20am. I then thought, maybe they have a key drop box? I call 2x and confirm where and how to do it. I arrive, grab an envelope, fill it out, place the programmed key in, fold it up, slide it through the drop slot, see it bounce on the clutter free floor, and look up at the camera in the service bay, while looking at the time to confirm things are safe at 8pm. Next day, no call. I call them and they say they do not have any keys. I get driven there. I complain and ask them to review footage to see how they can lose a key in their envelope, on a clean floor. "We dont have a camera there." So...its fake huh? Key is gone and they dont give one xxxx. Thinking, this is being blown up, I leave, and return with my broken spare, speak to Gene, whom has been there since I first got serviced years ago, and nobody is helping me about my missing key. Gene asked what service I needed, ignoring that this customers trust level plummeted, and i said i think i have a wheel bearing problem. He sets me up and i ask...what are you going to do to make this right? Offers a $200 diagnostic fee waived, something i never heard on previous visits. I said, great, but i still need my key or a new one programmed. Why is this such a demand! Fine, again, take a deep breath, car is in safe hands, theyll find the key or make a new one. Easy problem to solve. That evening, Gene calls, says its TWO wheel bearings, $1300, out the door. Two, how?! Through bewilderment, I said ok do it, much like Ralphie saying Yes to getting a football from Santa in A Christmas Story, and hang up. I took 2 steps, stopped, and thought, 2?! $1300?! I put on my Columbo rainjacket and did some investigating on this type of service and how in the xxxx a key gets lost. I then call multiple times from last night to the early morning, only getting through to what sounds to me as an answering service, demanding, DONT DO A THING. I call Kevin at Compu-tune, whom worked on my Trans Am years back and asked for availability and prices. He didn't say anything near $1300 and thought 2 wheel bearings is possible but unlikely. While on the toilet, how appropriate is that, Gene calls me after 10am. He got my msgs and I raced there. I ask about my xxxx key and he directs me to Brian, the service manager, whom is in the room behind me. Brian gives me a couple minutes, which is lovely since I wanted to get this done at 7-730am, but since their phones are made up cups and strings, I couldnt and I'm already late to work. First thing I said was "I'm sure you heard about me and how this place lost my keys." He says no. I tell him about it, what time I dropped them off, me calling, me pissed, and a hilarious quote for a service that I honestly couldn't confirm being two wheel bearings. All of a sudden, Brian says they looked everywhere for the keys, even taking desks a part. Remember, he said he didnt hear about this from the very start. "Is it possible you misplaced them?" 😐 Brian, I'm on that camera at 8pm, I folded the envelope, and watched it drop from the weight of a programmed key in it. I did everything I was supposed to do" He then says it's never happened and I'm thinking, yeah, believe me, this sounds crazy. He said Gene and someone else collected the keys that morning. 🤔 Then he says, "he quoted you $1300 for 2 wheel bearings? That sounds kinda low." .....huh. Yeah, we are excellent at this and dont use aftermarket parts. I then quoted him the average price is $350, are Honda parts made out of diamonds? I finish with saying I dont trust this place, I just want my key, and I'll take my business elsewhere. He writes down my name, my number, tells me to give him a few hours...and that was Friday around noon. Brian hasnt reached out. Take my car to Compu Tune, More

The sales rep rushed me and made it very clear he did not want to sell me a 9,000 car. want to sell me a 9,000 car. More

We want to commend (again) our Service Rep, DAVID LINVILLE for his consistent professionalism. David remains calm when there are many people demanding his attention; he addresses concerns and makes LINVILLE for his consistent professionalism. David remains calm when there are many people demanding his attention; he addresses concerns and makes every effort to problem solve for us; he's always patient and welcoming; returns our calls and takes pride in his work. We have been very satisfied with his interactions with us. We hope that HONDA appreciates his contribution to his employer as much as we appreciate his work with us. He's been the best rep we've had in over 60 years of car ownership. More

Thank You, to Brian and the Service Crew at Honda Of Gainesville in helping resolve my car situation. Hugely improved the service and go to learn with experience along the way. Gainesville in helping resolve my car situation. Hugely improved the service and go to learn with experience along the way. More

When I tell you, Michael Brown really helped me. He looked out to the T and I want to say thank you to Michael Brown . I love my car it has become my Pride & Joy so if you wanna do business at Honda He looked out to the T and I want to say thank you to Michael Brown . I love my car it has become my Pride & Joy so if you wanna do business at Honda of Gainesville make sure you ask for Mike Brown . More

I will never return to this dealership. If you don't have the time to read this review just take my warning and FIND ANOTHER DEALERSHIP. DONT BUY ANYTHING HERE. The parts department there i If you don't have the time to read this review just take my warning and FIND ANOTHER DEALERSHIP. DONT BUY ANYTHING HERE. The parts department there is horrendous and noone in the dealership even pretends to care about you unless you are there to buy a car. I waited at the parts department desk for 20 minutes waiting for someone to come out after ringing the bell multiple times. Multiple sales people passed by and when I asked for assistance they only replied "ring the bell" without even stopping. A manager walked by and when I told him of my issue he said "sorry to hear that and kept walking". This obviously happens alot because the bell at the parts department has a sign reading "this is not a toy, press only once". Customers wouldn't have to ring the bell multiple times if the part departments staff actually came to the desk in a timely fashion. I would have just left the dealership, but I paid for the part already and I was just picking it up. Luckily I bought my Honda at Honda of Ocala and I will return there if I ever need parts or service. Imagine if you need Honda of Gainesville to assist you with an issue after buying a new car with them. Goodluck with that. It isn't worth it. Just buy elsewhere. More

I will never return to this dealership. If you don't have the time to read this review just take my warning and FIND ANOTHER DEALERSHIP. DONT BUY ANYTHING HERE. The parts department there i If you don't have the time to read this review just take my warning and FIND ANOTHER DEALERSHIP. DONT BUY ANYTHING HERE. The parts department there is horrendous and noone in the dealership even pretends to care about you unless you are there to buy a car. I waited at the parts department desk for 20 minutes waiting for someone to come out after ringing the bell multiple times. Multiple sales people passed by and when I asked for assistance they only replied "ring the bell" without even stopping. A manager walked by and when I told him of my issue he said "sorry to hear that and kept walking". This obviously happens alot because the bell at the parts department has a sign reading "this is not a toy, press only once". Customers wouldn't have to ring the bell multiple times if the part departments staff actually came to the desk in a timely fashion. I would have just left the dealership, but I paid for the part already and I was just picking it up. Luckily I bought my Honda at Honda of Ocala and I will return there if I ever need parts or service. Imagine if you need Honda of Gainesville to assist you with an issue after buying a new car with them. Goodluck with that. It isn't worth it. Just buy elsewhere. More

Mike DeStephens was our sales man, he worked with us and got us a good deal. We found a small issue with the paint a couple of days later and he got it fixed for us. He took great care of us and we would hi got us a good deal. We found a small issue with the paint a couple of days later and he got it fixed for us. He took great care of us and we would highly recommend him. Cathy M. More

She was the best sales rep I’ve ever dealt with! I highly recommend her to anyone and will refer everyone! I highly recommend her to anyone and will refer everyone! More