Honda of Fort Worth - Service Center

dissatisfied customer Sales Manager Frank Kent Honda Ft Worth, TX To whom it may concern; On June 27 I stopped by Frank Kent to get an oil change light turned off. T Sales Manager Frank Kent Honda Ft Worth, TX To whom it may concern; On June 27 I stopped by Frank Kent to get an oil change light turned off. The people at the oil change place in nearer home couldn’t figure out how to turn it off. I don't have the oil changed in Ft Worth since it is an hour from my home. I sought the help on the salesman I had bought the car from in October, Tony Curtis. Mr. Curtis tried but was unsuccessful. At that time I noticed that I had a very low tire. I asked Mr. Curtis to take it to the shop and turn the light off and to swap out the spare tire for the flat one. He filled up the tire with a portable air compressor and headed, I thought, for the service department. When he returned he told me he had worked out the light problem but it persisted. But he had not had swapped out the tire. I had to stop on the way home and have the tire repaired. I found him not at all helpful since he had not done what I asked. This experience was very unsatisfying and I hope it does not reflect the usual level of service at Frank Kent. Sincerely, Charles Murray More

Frank Kent Honda service department is great. Appointment scheduling is easy, service personnel are always courteous and friendly, repairs are done correctly and in a timely fashion. The dealership itself scheduling is easy, service personnel are always courteous and friendly, repairs are done correctly and in a timely fashion. The dealership itself is nice, new and has great ammenities for those waiting in the service department. More

I bought my 2012 Pilot in January and was extremely pleased with the service I recieved. They were very quick in responding to my internet request for a quote, my sales person stayed late to accomodat pleased with the service I recieved. They were very quick in responding to my internet request for a quote, my sales person stayed late to accomodate my work schedule, follow up was great, and price was extremely fair. I took it in for my first scheduled maintenance (oil change) and the customer service was just as good as when I bought my vehicle. I scheduled an appt online and when I got there, I was greeted by name and my vehicle was taken straight back. They returned my Pilot with the service completed and the vehicle washed. From the person who greeted me to the people who checked me out (and everyone in between), I was treated like a valued person. I would highly recommend this dealership not only for buying a vehicle, but for routine service and maintenance. More

I took my 2003 Accord in for a recall on my ignition switch and I was asked if I had anymore problems with my vehicle. I then informed him that the car was not starting as smoothly as it use to. He th switch and I was asked if I had anymore problems with my vehicle. I then informed him that the car was not starting as smoothly as it use to. He then informed me that he would have it checked out but I would be charged $101.00 that would be applied to any repairs that I needed. I thought the charge was a little steep but I was willing to pay it for peace of mind concerning the car. After an hour and 15 min wait he gave list of repairs that I needed for the vehicle. I decided to have a leak repaired that according to him would cost me $115.00 and decided to take care of the other repairs later. About 50 minutes later returned with a bill for $235.00. I told him that I was being over charged because the cost of my repair was $115.00. He then told me that the $101.00 that I agreed to pay would be used to discount a future repair because the leak I had repaired was not the reason I had the vehicle checked out. I then told him that it was my understanding that the $101.00 would be applied to something I had repaired not to a discount on future repairs. He then implied that he would was going to speak with management and see if he could help me out with the cost. He left and returned with a bill for $205.00 and acted like he was doing me a favor. I saved myself the stress and the embarrisment of arguing in front of the pregnet cashier, paid the money, and left the location never to return again. I was scammed for a 100 dollars but Frank Kent will miss out on Thousands in future sales that could have been used to pay for that nice new facility my slimmy service rep bragged so much about. More

I called first thing Monday morning and was given an appointment for later that same morning. Nick Wilson greeted me as soon as I drove in and was very efficient & professional in assessing the need fo appointment for later that same morning. Nick Wilson greeted me as soon as I drove in and was very efficient & professional in assessing the need for service. The wait was minimal(less than an hour) and Nick explained the results of the inspection very thoroughly. The only prolonged wait was to get the car back from the valet. Overall it was a very positive experience and I wouldn't hesitate to return there for any service needs. While I was waiting for the service to be completed, I looked at some of the new cars on the lot. The sales force was lacking in responsiveness (I had to track a salesman down myself) and didn't seem to interested in showing me what they all had. More

When they rotated the tires they over torqued the lug nuts, most likely using an air impact wrench (which is the wrong way to tighten lug nuts.). I had a flat tire in a remote area of the Texas panhandle nuts, most likely using an air impact wrench (which is the wrong way to tighten lug nuts.). I had a flat tire in a remote area of the Texas panhandle and bent my 4 way lug wrench trying to remove the lug nuts to put on the spare. I am a good sized strong man, so it was not because I was not string enough. FOUR HOURS LATER when AAA arrived (I said remote area) the tech could not break free the lug nuts with his hand tools. Luckily it was a service truck with an air compressor and an air impact wrench. Using that he was finally able to get the spare on. Lug nuts should be hand torqued, in the case of my Ridgeline to 95 FtLbs. It was WAY over that. Because of their failure to handle details on a routine service which left me stranded... AND their failure to respond in anyway to my complaint left on their email system and telephone voice mail... I will no longer do business with this dealership. I was lucky, I had just joined AAA a month before this happened. This was on a Saturday and no tire repair or service shop was open within about 50 to 75 miles from where the tire went flat,AND it was on a paved road where the tire went flat. So it was not like I was out in the open range. More

We think a great service department is the #1 reason for buying from a certain dealership. After buying three Hondas and doing all our business with a wonderful Honda dealer in far northern state for 19 ye buying from a certain dealership. After buying three Hondas and doing all our business with a wonderful Honda dealer in far northern state for 19 years, we moved to Texas. From the beginning we got strange feelings about dealing with the Fort Worth Frank Kent service department. Every single time we have gone in there for regular maintenance they say they need to add 'some more important items' to the list. Then they call us while they are doing the work and say they have found even more things that should be done. The quote from them for my 60K service, with the added things, was over $1600. If we had done everything they recommended on the 2 vehicles we brought in this week, we would have shelled out more than $2300. Sadly for us, we like Hondas and are reluctant to switch brands because of a difficult service department. We are older, careful, boring drivers who meticulously maintain our cars and have never encountered this problem before. Our cars are not old. We don't know if we can trust their advice - we are taking one car in to another dealership service department to get their evaluation of what needs to be done -- or not. Does anyone else think their Honda car is either not well made or way too expensive to maintain - or that this dealership service department is way too expensive? More