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988 Reviews of Honda of Fort Worth - Service Center
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October 08, 2019
Awesome experience with Joe Guerrero. Easiest car buying experience I ever had. All of management and finance guys were a breeze as well. No pressure experience I ever had. All of management and finance guys were a breeze as well. No pressure More
by LidijaNZee
Employees Worked With
Other Employees :
Teddy Arredondo, Ben Sherman, Miguel Garcia
October 07, 2019
Teddy always makes you comfortable in that what is suggested service wise is what is needed to maintain the integrity of your vehicle and let's you know what upcoming recommendations are going to be n suggested service wise is what is needed to maintain the integrity of your vehicle and let's you know what upcoming recommendations are going to be needed in the future. More
by Adrakeford
October 07, 2019
Randall was fast, clear, and a good listener. He has a sense of humor and concerned for keeping my car safe to drive! My needs were met and I didn’t have a long wait. sense of humor and concerned for keeping my car safe to drive! My needs were met and I didn’t have a long wait. More
by Jbob
Employees Worked With
Randal McClanahan
October 06, 2019
I have always been pleased with the Service at Honda of Fort Worth. Friendly, informative consultants help the customer understand exactly what’s needed and the costs involved. Fort Worth. Friendly, informative consultants help the customer understand exactly what’s needed and the costs involved. More
by Rhoban
October 06, 2019
Great service at Honda. They were honest and work with you on your options for car repair. The work fast and are reliable on their work. you on your options for car repair. The work fast and are reliable on their work. More
by trwelch
October 05, 2019
Honda of Fort Worth This is exemplary service by professional , friendly , knowledgeable staff . Kerry Stewart always handles service to my Honda with great care. Thank This is exemplary service by professional , friendly , knowledgeable staff . Kerry Stewart always handles service to my Honda with great care. Thank you! I will always bring my car to him. More
by Julie
Employees Worked With
October 05, 2019
Thank you Matthew & Teddy for your great customer service. Always smiles and getting me out in time and always taking my coupons. The cafe is always a plus ! service. Always smiles and getting me out in time and always taking my coupons. The cafe is always a plus ! More
by Purpleboxer
October 05, 2019
Ripped-off at the Service Department? Service #1 FACTS: My 2014 Accord with less than 31,000 miles would often not start. When I brought it in for repair on August 12, 2019 I told them tha Service #1 FACTS: My 2014 Accord with less than 31,000 miles would often not start. When I brought it in for repair on August 12, 2019 I told them that the positive battery cable was loose/could not be tightened and this was probably the cause. I was correct and they replaced this one (1) battery cable. Cost was $97.21 for the part + $289.00 for labor (2 hours @ $144.50 per hour) + $42.65 for “Shop Supplies” + $10.92 taxes = $439.77. I had a $30 coupon that lowered the cost to $409.77. (Please be sure to read Service #2 below.) Service #1 OPINIONS: Their charge to replace 1 battery cable is excessive; I’m convinced I was ripped-off by Honda of Fort Worth. The cable charge of $97.21 is high (it can be bought online for about $60) but their mark-up is reasonable. I take issue with the 2 hours of labor charged (almost $300). I very seriously doubt it took an experienced mechanic 2 hours to complete the work, especially since I had diagnosed the problem for them. The cable has 3 connections to the car. Two are easily accessible and I think these 2 could be removed and replaced in 15 minutes. The 3rd connection is more difficult as the cable must be threaded tightly through the engine. I bet this could be done by the dealer’s mechanic in 1:15 maximum for 1:30 total to complete the job. That’s an overcharge of at least $72.50 (1/2 hour @ $144.50 per hour). The $42.65 for “Shop Supplies” is absolute BS, just another way to get in my wallet. Maybe this covered the cost of screws to screw me. Total overcharge, I think, about $115. More: I discussed my experience with the dealer rep, Mr. Arredondo. Of course, he thought the charge was reasonable. He seemed to think it was a big deal that they used a new Honda part but it was the original Honda part that failed prematurely. He offered to send me a check for $42.65 but only if I agreed to not write a “bad” review. I declined, telling him to keep his money, I would write this review. Service #2 FACTS: After 2+ weeks of no starting problems, the car would not start on September 2. I suspected a faulty starter and took it to Tom Guess Auto Repair. They replaced the starter (lifetime warranty) for a total cost of $632.38. Before giving them the okay to do the work, I phoned Honda of Fort Worth to get their estimate. Elizabeth in the service department quoted me a price of $903 for a new starter with a 3 year/36,000 mile warranty. So the dealer’s cost would have been $270 (42%) more than the independent garage for a starter with an inferior warranty. Service #2 OPINIONS: The 2nd experience validates my opinion that I was ripped-off when I was charged $409.77 for one battery cable. I was ripped-off once, but not a second time! Anyone who would pay Honda of Fort Worth $270 more for a new starter is a fool. (I was a fool to pay $409.77 for a battery cable.) Their charges are excessive. Unless you are very wealthy and/or enjoy wasting money, find a good independent garage to do your repair work. You’ll save a lot of money plus support a small business, not a corporation. More
by John G.
Employees Worked With
Teddy Arredondo
October 05, 2019
Overall it was an excellent experience, Teddy was so polite and quick to jump and help me. I couldn't believe that it only took one day to repair my vehicle. polite and quick to jump and help me. I couldn't believe that it only took one day to repair my vehicle. More
by Eddie
Employees Worked With
Teddy Arredondo
