Honda of Fort Worth - Service Center

At 3:15 PM on Dec 30, 2020 I pulled into the express lane for service. I got out of my car, leaving the key inside for the service tech. NO ONE CAME OUT TO ASK WHAT KIND OF SERVICE I NEEDED. Though I made ey for service. I got out of my car, leaving the key inside for the service tech. NO ONE CAME OUT TO ASK WHAT KIND OF SERVICE I NEEDED. Though I made eye contact with several employees in their cubicles, NO ONE ACKNOWLEDGED me as a customer. This service center would do well to take notes from the TYLER TEXAS Honda Service Center! Maybe the STAFF didn't feel like working today because the New Year Holiday is coming up soon. BAD CUSTOMER SERVICE, HONDA of FT WORTH!!! More

He responded to my email asking me call him in regards to my concern. We spoke once on the phone. Said he would get with service dept. about making repairs and I never heard back. I never received a call bac my concern. We spoke once on the phone. Said he would get with service dept. about making repairs and I never heard back. I never received a call back from Jake or anyone else in the service department. I sent Jake a follow up email asking for updates or a resolution and never received a response. More

Kerry Stewart is an amazing Service Rep. He always takes great care of my car and is always accommodating!!! He is the best and the reason I drive 30 miles to have my car serviced here instead of the other great care of my car and is always accommodating!!! He is the best and the reason I drive 30 miles to have my car serviced here instead of the other 3 dealerships that are closer to my home and work. More

I continue to go to Honda of Fort Worth due to Randall McClanahan. He is not only friendly and helpful but also efficient and thorough. I appreciate his way of working with me. McClanahan. He is not only friendly and helpful but also efficient and thorough. I appreciate his way of working with me. More

Always helpful and courteous. No complaints. Took very good care of my Honda. Always a pleasant experience. Good atmosphere in service department as always. Thanks. good care of my Honda. Always a pleasant experience. Good atmosphere in service department as always. Thanks. More

Excellent service always with Mannie. He advises wisely and keeps cost in mind. I feel that he has my safety and best interest with each recommendation he makes on car maintenance. and keeps cost in mind. I feel that he has my safety and best interest with each recommendation he makes on car maintenance. More

Attentive and fast. Called at closing on Wednesday Attentive and fast. Called at closing on Wednesday night asking how long it would take to look at my vehicle that had just broken down. Matt answe Attentive and fast. Called at closing on Wednesday night asking how long it would take to look at my vehicle that had just broken down. Matt answered the phone and was extremely helpful and friendly. Matt informed me that if I could get the vehicle towed that night that they would look at it the next morning. Matt entered in my information into the system prior to towing to the location to hold my spot. By 930 am Matt had called me and explained what was wrong with my vehicle and what was and was not covered by my warranty. Matt was also patient enough to explain it to my husband as I do not understand car talk. My car was complete by noon and I was informed promptly so I could get back on the road. Outstanding team at Honda of Fort Worth! Thank you for the kindness and getting me fixed up and back on the road. -Zagozda family More

Outstanding client service, for our 2014 Acura MDX, from Wallace Sheppard: very professional in client concerns and knowledge of issues. So happy to find a more convenient and excellent service for our Ac Wallace Sheppard: very professional in client concerns and knowledge of issues. So happy to find a more convenient and excellent service for our Acura. More

Elizabeth gave us such great customer service when I had to get a paint repair job done. She was attentive, kept us in the loop of the process and professional. She made this process go well. to get a paint repair job done. She was attentive, kept us in the loop of the process and professional. She made this process go well. More

I have been using this dealer for many years for service and to purchase vehicles. Kerry has been my service manager for 10 + years and has never steered me wrong on what my car needs. and to purchase vehicles. Kerry has been my service manager for 10 + years and has never steered me wrong on what my car needs. More