Honda of Fort Worth

Am pleased will the entire experience. Initial contact was through the internet using the USAA buying service. Everything agreed on over the internet/phone was honored and the process was relatively quick was through the internet using the USAA buying service. Everything agreed on over the internet/phone was honored and the process was relatively quick when I arrived at the dealership. More

Found a Honda Accord on-line that I was interested in as it was almost exactly what I was looking for. I emailed for info and received a prompt reply I then called and made an appointment to see the auto. it was almost exactly what I was looking for. I emailed for info and received a prompt reply I then called and made an appointment to see the auto. Everyone was on-time for the appointment, the car was out front ready for viewing, and was as advertised. We took it for a test drive, were happy with the vehicle and the price. Within two hours of returning from the test drive, the deal was complete, the auto detailed, full tank of gas, and Randy was waving good bye....... Had to be one of the better auto purchasing experiences I have ever had. Thank you Randy! More

Kelly Denham was immediately responsive to my online Edmunds request. He took the time to understand the lease information I requested and the needs and payment range I required in order to make the le Edmunds request. He took the time to understand the lease information I requested and the needs and payment range I required in order to make the lease on my CR-V possible. He took the time to find the right car and made the deal work for us. I chose to deal with Frank Kent despite residing over 100 miles away in Tyler Texas. It was a seamless transaction over the net, and once I arrived at the dealership, we signed and picked up our new car within 90 minutes. I will refer others to this dealership and to Kelly personally. Great job guys! More

Overall service was excellent. Everything from Randy's professionalism and concern of our needs to the finance personel. Thank you to the Frank Kent family. professionalism and concern of our needs to the finance personel. Thank you to the Frank Kent family. More

Frank Kent is my go too. Boughtr a new vehicle a few months ago. Recently was lo woking for a used third car. Sherfi was a gem and worked with me and found exactly what I was looking for. Will go back months ago. Recently was lo woking for a used third car. Sherfi was a gem and worked with me and found exactly what I was looking for. Will go back if I need another vehicle. JERRY More

I bought my 2012 Pilot in January and was extremely pleased with the service I recieved. They were very quick in responding to my internet request for a quote, my sales person stayed late to accomodat pleased with the service I recieved. They were very quick in responding to my internet request for a quote, my sales person stayed late to accomodate my work schedule, follow up was great, and price was extremely fair. I took it in for my first scheduled maintenance (oil change) and the customer service was just as good as when I bought my vehicle. I scheduled an appt online and when I got there, I was greeted by name and my vehicle was taken straight back. They returned my Pilot with the service completed and the vehicle washed. From the person who greeted me to the people who checked me out (and everyone in between), I was treated like a valued person. I would highly recommend this dealership not only for buying a vehicle, but for routine service and maintenance. More

The most horrible experience I have ever had with any company! I would never recommend this business to anyone! I was lied to and treated very unfairly. I've had my car for just over 2 months now and yes company! I would never recommend this business to anyone! I was lied to and treated very unfairly. I've had my car for just over 2 months now and yesterday it didn't start!!! Terrible customer service and horrible quality vehicle. More

The sales person, Sheri Ballard, made us feel completely at ease and totally confident in her. The overall dealership experience was extremely friendly and completely professional. We will definitely cont at ease and totally confident in her. The overall dealership experience was extremely friendly and completely professional. We will definitely continue to do business with Frank Kent, and especially with Sheri Ballard. More

We bought a Fit in 2010 ans Sherri worked with me for 4 weeks I commucated by email mostly where I dropped in to the dealer at least 3 times and could only stay 30 mins at the time.She did not pressure m 4 weeks I commucated by email mostly where I dropped in to the dealer at least 3 times and could only stay 30 mins at the time.She did not pressure me once.I went in for used and bought new! Well, I came back for the same service and I got it.also, service iez and breakfast is good! If Honda builds it and I want it I'll be back again. More

The sales and finance staff were straight forward and honest. I received a great price for my trade and was happy with the price of the car. Sheri was a great saleswoman, and was patient and informative. honest. I received a great price for my trade and was happy with the price of the car. Sheri was a great saleswoman, and was patient and informative. She is not the typical slime-ball car salesman so many of us have run into. I will buy car after car from her. Thanks. More