Honda of Fort Worth

Atypically GOOD (No, GREAT) Car Buying Experience! I don't ever write reviews but I wanted to write this one. In terms of enjoyment, I normally rate car buying right even with a trip to the dentist. I don't ever write reviews but I wanted to write this one. In terms of enjoyment, I normally rate car buying right even with a trip to the dentist. I research and research to try to ensure that I'm going to get a good deal, and then I have to get ready for the fight to get the price that I want. I had to go through none of that at Frank Kent. I had made an online inquiry, about a Honda Crosstour which was responded to by Kelly Denham. I called him with questions about a vehicle they had in stock, which was a 2013 model. Though the price was a good price, I still wasn’t sure I wanted to spend that much, though I hadn’t told Kelly that. I talked to Kelly about the car I was looking at, and he found out the answers to my questions in about 10 minutes and called me back. . I, ever seeking the good deal, asked Kelly if there was any flexibility in the price. He quickly told me that they were a “no haggle” dealer, meaning what you see in terms of price and car is what you get. He then told me that they were not paid on commission but were paid and incentivized by other criteria, so it didn’t matter to him if he sold me the car I was looking at or a totally different, much cheaper car. Hmmmm, I thought, wondering if this was going to be some kind of sales ploy. It wasn't and the overall experience was like no other car buying experience that I've had. No arguing, no threatening to go somewhere else to get what I wanted in price and car. They presented a fair deal that I could take or not, and no hard feelings if I went elsewhere. We discussed my trade, a 2012 Acura TL, which had very low miles. I had gone to CarMaxx and online via Autotrader to get quotes for a trade value. Frank Kent gave me more for my Acura than was offered to me from anywhere else, including another dealership that was competing for my purchase. All of this was done with no pressure, no “hey, when are you coming back?” Never once did I hear him say, “What can I do to earn your business today?” The experience was completely no pressure to purchase, no one arguing with me over a price and telling me that they had to make money too, or never taking a no from me as a final answer without my feeling like I had to be rude or fight for the price I knew was fair and that I could get. As for my salesperson, Kelly Dehnam was knowledgeable, professional, polite, and went out of his way to help. I wanted a cargo cover for the back of the Crosstour, which apparently Honda didn’t think was a good idea to include with the vehicle anymore. (Not sure why, because who wants people to see things sitting in the back of a hatchback, but that’s another issue). After I purchased the car, he helped me source one through his parts department because neither he nor I (an avid internet searcher) could find one anywhere else. Not many salespeople would have done that after a sale had been completed. They would have been busy pursing their next customer and commission. Next time I need a vehicle, I’ll call Kelly and Frank Kent. More

Bought my car for cash Gave me a quote to buy my car. Honored the price 9 days and 500 miles later. So friendly and helpful. We were actually disappointed that they didn't h Gave me a quote to buy my car. Honored the price 9 days and 500 miles later. So friendly and helpful. We were actually disappointed that they didn't have the right car for us to buy. More

Kelly Denham was great. He was very helpful at answering all of my questions, and was very knowledgeable about the vehicle of my interest. He is highly recommended. all of my questions, and was very knowledgeable about the vehicle of my interest. He is highly recommended. More

My name is Brandon Steward and I have to say that I have been dealing with Frank Kent for a while now, I love dealing with Manny and David in the service center who has always taken care of me. D been dealing with Frank Kent for a while now, I love dealing with Manny and David in the service center who has always taken care of me. Doug the Service Manger is a awsome guy to. All three of them have treated me like family everytime I go into the dealership to get my Honda Odyssey's worked on. They have some of the best Honda Techs in town that I have ever had. The pricing is fair for the amount of work they do. I'm firm when it comes to taking my car to Frank Kent Honda in Fort Worth by my house. Thanks Guys for doing a great job and working with me in order to get my Odyssey's fixed and worked on. If you are looking to buy a new Honda ASK FOR DONNY! he rocks, and honest guy to deal with. My family and I have brought Several Honda's from this guy. More

I have had several Hondas over the years and I have always been impressed wih the cars and the service. Frank Kent is no exception. I found the car over the Internet and Christine was very helpful and always been impressed wih the cars and the service. Frank Kent is no exception. I found the car over the Internet and Christine was very helpful and the process was pain free ( read : no haggling ). The car was used and in great shape and was thoroughly inspected prior to purchase. I will highly recommend Frank Kent to anyone. More

We stopped to drive a Toyota FJ that we had seen. I had spoken to Tony by phone but when we got there he was super busy so he turned us over to Ashley for a test drive. She was great and we drove quite a w spoken to Tony by phone but when we got there he was super busy so he turned us over to Ashley for a test drive. She was great and we drove quite a ways. When we got back my husband decided this was the one so we went inside and she sat with us and explained the process. We didn't feel pressured and no one was pushy here. The whole process was quite easy. It was after lunch time so we were going to go eat while the vehicle was made ready for delivery but she offered to let us go to the cafe they have there for free and we could wait for the finance guy there. The food was awesome and we were still eating when the finance dept came looking for us. I figured we would be there forever for as busy as they were but including the test drive and all,from start to finish was about 2 hours. Everyone we dealt with was very friendly. It was a good buying experience. More

Sheri was wonderful. Made me feel very comfortable, didnt push anything, and gave me plenty of time to think and talk about my options. Highly recommend. push anything, and gave me plenty of time to think and talk about my options. Highly recommend. More