Honda of Fort Worth

dissatisfied customer Sales Manager Frank Kent Honda Ft Worth, TX To whom it may concern; On June 27 I stopped by Frank Kent to get an oil change light turned off. T Sales Manager Frank Kent Honda Ft Worth, TX To whom it may concern; On June 27 I stopped by Frank Kent to get an oil change light turned off. The people at the oil change place in nearer home couldn’t figure out how to turn it off. I don't have the oil changed in Ft Worth since it is an hour from my home. I sought the help on the salesman I had bought the car from in October, Tony Curtis. Mr. Curtis tried but was unsuccessful. At that time I noticed that I had a very low tire. I asked Mr. Curtis to take it to the shop and turn the light off and to swap out the spare tire for the flat one. He filled up the tire with a portable air compressor and headed, I thought, for the service department. When he returned he told me he had worked out the light problem but it persisted. But he had not had swapped out the tire. I had to stop on the way home and have the tire repaired. I found him not at all helpful since he had not done what I asked. This experience was very unsatisfying and I hope it does not reflect the usual level of service at Frank Kent. Sincerely, Charles Murray More

Great Experience! We had a great experience with Frank Kent Honda. We drove from East Texas to DFW to look at Accords that we had picked out from Autotrader. After look We had a great experience with Frank Kent Honda. We drove from East Texas to DFW to look at Accords that we had picked out from Autotrader. After looking at a couple of Accords we ended up at Frank Kent Honda in Ft. worth. Our salesperson was Christine and she was great. She was not pushy but she could answer every question we asked. We bought a used Honda Accord from them and it is a great car. The car was detailed and very clean. (The car we looked at before this one at another dealership was very dirty because the salesman said he got busy and forget to clean it. He knew we were coming because we called him the day before.) Christine knew what she was doing and she was very pleasant. The car is in excellent condition even though it's a 2010. My husband & I were impressed by all the records they had on the car. The people that previously owned the car had all the maintenance done there. She already had the papers printed out to show us when we arrived. Also, the dealership went around and touched up any and all chips or marks on the outside of the car so the car looked perfect. Christine was awesome & I would highly recommend her to anyone. Patrick was our finance person and he was great, too. While signing papers, Christine filled the car with gas & had it washed & inside wiped down again for the ride home. I would definitely deal with Frank Kent Honda again. BTW, the no haggle pricing made the experience stress free! More

Easy Buying Experience I would buy again from Frank Kent. Christine was extremely helpful and patient while I test drove about 10 different cars. The experience was quick an I would buy again from Frank Kent. Christine was extremely helpful and patient while I test drove about 10 different cars. The experience was quick and easy. There were some follow up items with my purchase, and they were taken care of promptly. More

Surprised Daughter Went in to Frank Kent just to check pricing and see what I was getting in to for a graduation present for our daughter. I ended up buying a great used Went in to Frank Kent just to check pricing and see what I was getting in to for a graduation present for our daughter. I ended up buying a great used CRV at a great price. I wasn't a believer in the no-haggle pricing, mostly because I come from a long line of hagglers, but it was a nice experience. The staff went out of their way to make sure we were being looked after and were all so very friendly. Ive bought a lot of cars in my life and this was by far the best experience! More

More than satisfactory The staff were knowledgeable and friendly, the vehicles tested were high quality (which you would expect), and the hassle free pricing made for a smoo The staff were knowledgeable and friendly, the vehicles tested were high quality (which you would expect), and the hassle free pricing made for a smooth experience. The sales person I worked with was Alex Stewart and he was very transparent about the way Frank Kent operated during the entire process. It is quite refreshing to not have a salesman try to sidestep questions or misrepresent the product. As for the hassle free pricing, I suspect that it may be possible to get a little lower price by going to a smaller dealer with not quite as much overhead. But, with this said, it would also require arguing over price and dancing that dance - which, if you add up all the time that takes, will probably not leave you any better off. This is particularly true if you consider that Frank-Kent will likely be around a long time and they stand behind the cars they sell. Overall, I get the impression that they're playing the long game; offer people a fair price but keep their margin high enough to maintain a profitable business. This is a very fair operating strategy and leaves you confident that the price you paid was not inflated (beyond what was necessary to run the business). More

2014 Honda CRV Just purchased a new CRV from Frank Kent after looking around at small SUV's for 3 months. The haggle free experience was excellent. Tony Beasley wa Just purchased a new CRV from Frank Kent after looking around at small SUV's for 3 months. The haggle free experience was excellent. Tony Beasley was outstanding from our first conversation to our final car set-up. More

2010 Ford Fusion I purchased my vehicle from Kevin Vickers a couple weeks ago. This was my first experience purchasing a vehicle on my own and I could not be happier. I purchased my vehicle from Kevin Vickers a couple weeks ago. This was my first experience purchasing a vehicle on my own and I could not be happier. Kevin answered my questions and his follow up after I submitted my finance application was prompt. I had been looking at another vehicle at another dealership but their customer service was up to par and I am very glad that I made the decision to purchase from Frank Kent. I was willing to drive over two hours from home because of Kevin's service and willingness to help. More

2010 Honda Civic EX - great experience This is my second Honda. We lost our last one when a deer ran in front of us. We had just done major overhauls on it and expected to enjoy driving i This is my second Honda. We lost our last one when a deer ran in front of us. We had just done major overhauls on it and expected to enjoy driving it for many years to come. When it was declared a total loss, I was very sad. We went to look at the 2010 Civic and it is such a nice car, and a great price too. We went on the way to the airport and decided on the spot to buy it. Ashley took great care of us, got us through the whole selling and financing part with all papers signed in the time we had to spare. The service advisor, Dee, who helped us with our first Honda, seemed genuinely concerned and very helpful with our repairs even when I was pretty upset about it. Grace under fire, they both have it. If you need a car or repairs, check them out. More