Honda of Fort Myers - Service Center

Honda Saves the Day! I was very impressed with my salesperson, John Basilia! Not only was he personable, but he was very knowledgeable about the type of Honda I was looki I was very impressed with my salesperson, John Basilia! Not only was he personable, but he was very knowledgeable about the type of Honda I was looking for. He took the time to listen to me and answer all my questions -- even two or three times if needed. He thought of things I didn't but did need to know. When the sale was made, he helped me get my things from the old car to the new car, and waited with me until I knew everything about the new car - even fixed my phone so I could answer it without touching it. I can't say enough nice things about him. He is a genuinely nice guy and quite a jewel for the Honda dealership to have onboard. THANK YOU JOHN BASILIA!!! More

My rating specifically reflects my experience today with Service Manager Eric Mestre and many experiences with Paul Hatcher, the technician. I felt the need to write this review because I know how difficult Service Manager Eric Mestre and many experiences with Paul Hatcher, the technician. I felt the need to write this review because I know how difficult it is to find a mechanic you can trust to be honest and not exaggerate what services you need done, and who does a great job working on your vehicle. I own a Honda Pilot and have had some minor issues with the vehicle. In the past I have had mechanics tell me I needed a dozen things done when all I wanted was to get a simple oil change. I'm sure many of you have had this experience. Paul Hatcher not only fixed problems with my vehicle but also thoroughly explained and demonstrated what was necessary and what was not. He's very professional and I don't feel like I'm being robbed with my services. My family has had great experiences with him. The service manager listens to what you need and goes out of his way to provide great customer service. More

I brought in my 2009 Honda Ridgeline for a routine oil change. Heather Scruggs was my service writer. What an asset to your company! Very friendly, great smile, and informed me it was time for a few mo change. Heather Scruggs was my service writer. What an asset to your company! Very friendly, great smile, and informed me it was time for a few more services on my truck that I wasn't aware that was needed. She also was kind enough to keep me updated on what was going on with my truck, and how long it was going to take. Overall, my time spent at your dealership was a very pleasant experience. I'm going to make sure my friends and family know that Honda of Ft. Myers takes care of their customers and direct them to Heather! Thanks! More

Sales is great. The purchase of my 2011 Accorde was smooth and at a great price. Getting service is another matter. I set appointments, 2 oil changes and 1 warrantee item to date. Appointments times smooth and at a great price. Getting service is another matter. I set appointments, 2 oil changes and 1 warrantee item to date. Appointments times don't matter to them. My vehical has waited hours for oil changes. I dropped it one Saturday and it wasn't ready with I tried to pick it up 4 hrs later. Same is true if you wait. It takes them a 1/2 hr to check you in with a service advisor, then they give you no updates at all, you sit for hours and nothing seems to happen until you start to ask what is happening and why is it taking so long. They don't tell you they are running behind or anything, just let you hang. Sanjay is now the GM and says he's working on this, but over the 1 1/2 yrs I've had my car, I've seen no change on responsiveness of service. Claud the Service Manager isn't any better at getting results either. Today, my son took the car in, sat for 2 hrs for a 1 hr repair then they told him they were having trouble and it would be another 30 minutes. Before they informed him, I tried to call them to find out what was going on, and only got routed around the phone system, had to leave voice mails, and got hung up on when they paged service with my call. Not the way business should be done. More

I came in to get a oil change. It took three hours. There was grease all over my steering wheel when I got my car back. The service writer looked like he should have been working in a tattoo shop. The red he was grease all over my steering wheel when I got my car back. The service writer looked like he should have been working in a tattoo shop. The red headed parts kid smelled like wrotten food and said that there wasn't a civic made in 2007. He told me I was full of crap. I WILL NOT GO BACK THERE AGAIN! Advance Auto parts has more qualified people than that place. More