Honda of Fort Myers - Service Center

A/C check, not as cool as usual Very pleased with Dave Doden service advisor and of course your service manager Travis Hines who always makes sure that the customer is treated well a Very pleased with Dave Doden service advisor and of course your service manager Travis Hines who always makes sure that the customer is treated well and that the facility remains price conscious for the customer. Even with the new ownership it is important to me to feel fairly treated and not price gouged, so it is my hope that Honda of Ft Myers remains sensitive to the long time customer who is loyal to the staff and the brand. More

Friendly, professional, fast. Simple pre-emptive oil change visit (ahead of long, multi-state drive) exceeded my expectations. I was treated with genuine and genial hospitality by Simple pre-emptive oil change visit (ahead of long, multi-state drive) exceeded my expectations. I was treated with genuine and genial hospitality by every team member on duty. It definitely wasn't because of my good looks. It's just who they are when it comes to customer service. More

Best Customer Service! Lester is always so sweet, friendly, and attentive. Genuinely cares about his customers. I Highly recommend Lester Corzo. He is an asset to the compa Lester is always so sweet, friendly, and attentive. Genuinely cares about his customers. I Highly recommend Lester Corzo. He is an asset to the company! More

Scared to. death on CC bridge during rush hour!! Lester was beyond helpful,; he was informative, efficient, reliable and extremely polite. I felt he truly was doing his best From the moment he star Lester was beyond helpful,; he was informative, efficient, reliable and extremely polite. I felt he truly was doing his best From the moment he started working with me. Honda Ft.Myers is EXTREMELY LUCKY to have such a dedicated, personable employee is it’s service dept!!!! I’ll definitely be back!!! Thank you, again😊😊 KelleyRainero More

Car service Went in for car oil and tire rotation, Ivan was great he helped me out so much. Will definitely be coming to see him again! Went in for car oil and tire rotation, Ivan was great he helped me out so much. Will definitely be coming to see him again! More

Excellent experience. My experience at Honda was great! Lester was my service advisor and I couldn’t of asked for Faster smoother service he made sure that I was informed w My experience at Honda was great! Lester was my service advisor and I couldn’t of asked for Faster smoother service he made sure that I was informed what was going on with my car every step of the way. I will definitely be back and will make sure Lester is my service advisor. More

Excellent My service advisor Dave goes out of his way to make sure that I am kept up to date about my service and that my car is fixed correctly the first time. My service advisor Dave goes out of his way to make sure that I am kept up to date about my service and that my car is fixed correctly the first time. More

The dealership is sketchy at best. I’ve worked at a Honda dealership in Ohio for 8 years now. My sister just recently graduated from collage is is now a nurse in the Fort Meyers area. W I’ve worked at a Honda dealership in Ohio for 8 years now. My sister just recently graduated from collage is is now a nurse in the Fort Meyers area. When she bought her civic new she also purchased an extended warranty, when I visited last week I noticed some belt noise, and suggested going to the nearest dealership because it would be covered. During the inspection the tech confirmed the belt tensioner needed replaced and the belt was worn/ damaged (the vehicle has around 110k miles so was due to be replaced anyway). The warranty company paid for the tensioner, but seeing as belts are wearable items wouldn’t cover it (which is totally expected)........ Seeing as it was a warranty job they felt they had to take advantage of her (not knowing her bother is a Honda platinum technician) she sent me a photo of a quote in which they were trying to charge her $103.39 for the belt ( which has a list from Honda of $45.95), plus a half hour labor ($54) to replace a belt that that had to take off to do the warranty work anyway. After informing the advisor that her brother is a tech, and knew they tried to charge double on a part he told her “I’ll see what I can do about the price”. I can only image how bad they take advantage of the elderly in that area who just don’t know any better. I told my fellow Honda colleagues about this, and showed them the screen shots and we are all beyond disgusted that a fellow dealership does this to people. I understand how we make out money, but taking complete advantage of a customer isn’t how we want to make ours. More

Poor Customer Service! Made a appointment on the 20th of April for service, I work nights but got up early due to a recall on my Odyssey, When I arrived for service, I was i Made a appointment on the 20th of April for service, I work nights but got up early due to a recall on my Odyssey, When I arrived for service, I was informed that the parts ran out two days ago and they were suppose to arrive that morning but Honda did not inform me. The service rep did track down the parts the same day and called me to reschedule for the 27th. Had my car serviced on the 27th, waited for 3 hours, noticed my car sitting out front and my service provider was not around. Asked another service provider and he found my paper work, asked for a signature and said I was good to go. When I opened my car door, I noticed that someone stepped in mud and then my floor mat and carpet! The plastic was still on the seat, waiter sign on my dash and the paper that Honda puts on the floor mat was slid to the side with mud! Went in side to speak with the Service Manager Mr. Travis Hines, he was not in his office and asked for his card. Sent Mr. Hines a email with pictures and asked for a phone call and informed Mr. Hines I work nights, did receive a phone call on 30 April from Mr. Hines. I called Honda and was disconnected twice by the operator who put me on hold and is to incompetent to transfer calls, the third time I left a voice mail. It is now 7 May, I have not received a phone call or an email, that is very stereotypical of Honda of Fort Meyers, before this I had my brakes replaced on my CRV and who ever was inside my car put there hand print on the inside of my windshield. A LOT OF ROOM FOR IMPROVEMENT HERE!!!!!!! More

Best Honda Service EVER From the moment I pulled in to the moment I left, I met nice, caring service people, a great place with great amenities while i waited for my car, an From the moment I pulled in to the moment I left, I met nice, caring service people, a great place with great amenities while i waited for my car, and a turnaround time that was fast. I wish this dealership was located up in illinois. I will definitely be back next winter season. More