Honda of Fort Myers

My rating specifically reflects my experience today with Service Manager Eric Mestre and many experiences with Paul Hatcher, the technician. I felt the need to write this review because I know how difficult Service Manager Eric Mestre and many experiences with Paul Hatcher, the technician. I felt the need to write this review because I know how difficult it is to find a mechanic you can trust to be honest and not exaggerate what services you need done, and who does a great job working on your vehicle. I own a Honda Pilot and have had some minor issues with the vehicle. In the past I have had mechanics tell me I needed a dozen things done when all I wanted was to get a simple oil change. I'm sure many of you have had this experience. Paul Hatcher not only fixed problems with my vehicle but also thoroughly explained and demonstrated what was necessary and what was not. He's very professional and I don't feel like I'm being robbed with my services. My family has had great experiences with him. The service manager listens to what you need and goes out of his way to provide great customer service. More

I visited Honda of Fort Myers intending to purchase a new car. I met the salesman, Bill Rufener. I told him what I wanted, he offered selections and suggestions. He answered all questions, I decided on a H car. I met the salesman, Bill Rufener. I told him what I wanted, he offered selections and suggestions. He answered all questions, I decided on a Honda Accord and we proceeded with the paperwork. I was introduced to his manager and the finance person. All paperwork was completed in a reasonable amount of time and I drove off in a new Honda. I met or spoke with other members of the Honda staff and all were helpful, courteous, and pleasant; including first contacts, Miguel and Stacy (Internet sales), the lovely lady at the front desk, William Rufener, Steve Calden and Jonathan (missed last name) in finance. Thank you to all of you for making my car buying experience easy. More

Mr Bob Santarelli-salesman for Sonic automotive (Ft Myers Honda) I will and want to warn all car shoppers about Honda of Ft Myers. This dealership is active in BAIT n SWITCH Example--They display a new Hon Honda) I will and want to warn all car shoppers about Honda of Ft Myers. This dealership is active in BAIT n SWITCH Example--They display a new Honda at the front door with a price hanging from the mirror like all the rest, except this one is listed $2000.00 lower. When you say that you will take it, the contract is written & then (guess what) the price was listed wrong. I walked away telling them I do not do business with dealers doing the bait n switch. I have checked Sonic Automotive Group & found it is a practice of the sales team. That Honda was sitting at the front door every time I visited the dealership. I will continue to check back & if they continue I will notify the Attorney General office of Florida. The sales team can't be to proud to work for a dealership that needs sales doing this to the general public. Dennis E More

I brought in my 2009 Honda Ridgeline for a routine oil change. Heather Scruggs was my service writer. What an asset to your company! Very friendly, great smile, and informed me it was time for a few mo change. Heather Scruggs was my service writer. What an asset to your company! Very friendly, great smile, and informed me it was time for a few more services on my truck that I wasn't aware that was needed. She also was kind enough to keep me updated on what was going on with my truck, and how long it was going to take. Overall, my time spent at your dealership was a very pleasant experience. I'm going to make sure my friends and family know that Honda of Ft. Myers takes care of their customers and direct them to Heather! Thanks! More

The sales associate Marcu Pack was very nice, pleasant, tried to answer any and all questions we had and help us anyway he could. We have NO complaints with him...he was a good sales associate. THe sales m tried to answer any and all questions we had and help us anyway he could. We have NO complaints with him...he was a good sales associate. THe sales manager however was a completely different picture; he was pushy, rude, a bully, would not listen to what we wanted, answer our questions and used a fear tactic to push us into buing a car right then and there. Instead he lost a sale for Marcus and we walked out. A family member had also purchased a car from them a month earlier and stated they had a different sales manager but wittnessed this man and it ended in the same result. They said had they had that man they too would have left. I do not have his card and sadly could not recall his name but he was a short stocky man....his name could have been Mike but I really can be certain of that. We ended up at another dealership the following day and purchased a car there. More

I purchased a used vehicle from honda of fort myers with the promise that a defect would be repaired. It has now been nearly 3 months since the purchase and I cant even get the service manager, scott tipton the promise that a defect would be repaired. It has now been nearly 3 months since the purchase and I cant even get the service manager, scott tipton, to answer or return my phone calls. The buying process was what I expected. Typical sleazy car salesman techniques by Joseph Lowe which included extreme low balling of the value of and insulting of my current vehicle and attempting to bully me into buying extended warranties and protection by John Slechta. All of that was expected. What i didnt anticipate was the complete disregard of a promise made (in writing) for repairs due. I will continue to contact the dealership and i hope to have the matter resolved but it isnt, legal action will definitely be taken. I DO NOT RECOMMEND HONDA OF FORT MYERS for ANYTHING! STAY AWAY! More

The most horrible service you can get from a car dealer The most horrible service you can get from a car dealer I end up leasing a brand new Infiniti thanks to their Horrible finance skills Wish im glad The most horrible service you can get from a car dealer I end up leasing a brand new Infiniti thanks to their Horrible finance skills Wish im glad it happend that way.. I dont recomend this dealer At all. More

Horrific experience. From one lie to the next with scam after scam. The biggest problem was that they had us sit there for nearly two hours while they collected a myriad of personal details from us (Name, after scam. The biggest problem was that they had us sit there for nearly two hours while they collected a myriad of personal details from us (Name, phone numbers, address, etc) when this has nothing to do with what price they would offer us for our trade. When they finally provided us with a dollar number, it was clearly designed for poor innocent victims who don't know how to look up their value online. They offered us half of what it was worth (and what I have been offered by another dealership) and this was extremely insulting. When I expressed disbelief at their offer they simply returned with another insulting low-ball. Then we tried to leave and the sales manager emerged from his hiding spot behind the glass box and became angry with us. We didn't buy there and likely will not ever. Funny thing, now I think about it, every time we've visited there (it's been something like four times) we receive some sad story from the salesman that he used to work for various other dealerships in the area but they are all scams and he couldn't do it anymore so he came to Honda of Fort Myers where it's just fabulous. Yeah, right... This has lessened our respect for Honda as a brand. Very disappointing. More

Sales is great. The purchase of my 2011 Accorde was smooth and at a great price. Getting service is another matter. I set appointments, 2 oil changes and 1 warrantee item to date. Appointments times smooth and at a great price. Getting service is another matter. I set appointments, 2 oil changes and 1 warrantee item to date. Appointments times don't matter to them. My vehical has waited hours for oil changes. I dropped it one Saturday and it wasn't ready with I tried to pick it up 4 hrs later. Same is true if you wait. It takes them a 1/2 hr to check you in with a service advisor, then they give you no updates at all, you sit for hours and nothing seems to happen until you start to ask what is happening and why is it taking so long. They don't tell you they are running behind or anything, just let you hang. Sanjay is now the GM and says he's working on this, but over the 1 1/2 yrs I've had my car, I've seen no change on responsiveness of service. Claud the Service Manager isn't any better at getting results either. Today, my son took the car in, sat for 2 hrs for a 1 hr repair then they told him they were having trouble and it would be another 30 minutes. Before they informed him, I tried to call them to find out what was going on, and only got routed around the phone system, had to leave voice mails, and got hung up on when they paged service with my call. Not the way business should be done. More