Honda of Fort Myers

I brought in my 2009 Honda Ridgeline for a routine oil change. Heather Scruggs was my service writer. What an asset to your company! Very friendly, great smile, and informed me it was time for a few mo change. Heather Scruggs was my service writer. What an asset to your company! Very friendly, great smile, and informed me it was time for a few more services on my truck that I wasn't aware that was needed. She also was kind enough to keep me updated on what was going on with my truck, and how long it was going to take. Overall, my time spent at your dealership was a very pleasant experience. I'm going to make sure my friends and family know that Honda of Ft. Myers takes care of their customers and direct them to Heather! Thanks! More

The sales associate Marcu Pack was very nice, pleasant, tried to answer any and all questions we had and help us anyway he could. We have NO complaints with him...he was a good sales associate. THe sales m tried to answer any and all questions we had and help us anyway he could. We have NO complaints with him...he was a good sales associate. THe sales manager however was a completely different picture; he was pushy, rude, a bully, would not listen to what we wanted, answer our questions and used a fear tactic to push us into buing a car right then and there. Instead he lost a sale for Marcus and we walked out. A family member had also purchased a car from them a month earlier and stated they had a different sales manager but wittnessed this man and it ended in the same result. They said had they had that man they too would have left. I do not have his card and sadly could not recall his name but he was a short stocky man....his name could have been Mike but I really can be certain of that. We ended up at another dealership the following day and purchased a car there. More

I purchased a used vehicle from honda of fort myers with the promise that a defect would be repaired. It has now been nearly 3 months since the purchase and I cant even get the service manager, scott tipton the promise that a defect would be repaired. It has now been nearly 3 months since the purchase and I cant even get the service manager, scott tipton, to answer or return my phone calls. The buying process was what I expected. Typical sleazy car salesman techniques by Joseph Lowe which included extreme low balling of the value of and insulting of my current vehicle and attempting to bully me into buying extended warranties and protection by John Slechta. All of that was expected. What i didnt anticipate was the complete disregard of a promise made (in writing) for repairs due. I will continue to contact the dealership and i hope to have the matter resolved but it isnt, legal action will definitely be taken. I DO NOT RECOMMEND HONDA OF FORT MYERS for ANYTHING! STAY AWAY! More

The most horrible service you can get from a car dealer The most horrible service you can get from a car dealer I end up leasing a brand new Infiniti thanks to their Horrible finance skills Wish im glad The most horrible service you can get from a car dealer I end up leasing a brand new Infiniti thanks to their Horrible finance skills Wish im glad it happend that way.. I dont recomend this dealer At all. More

Horrific experience. From one lie to the next with scam after scam. The biggest problem was that they had us sit there for nearly two hours while they collected a myriad of personal details from us (Name, after scam. The biggest problem was that they had us sit there for nearly two hours while they collected a myriad of personal details from us (Name, phone numbers, address, etc) when this has nothing to do with what price they would offer us for our trade. When they finally provided us with a dollar number, it was clearly designed for poor innocent victims who don't know how to look up their value online. They offered us half of what it was worth (and what I have been offered by another dealership) and this was extremely insulting. When I expressed disbelief at their offer they simply returned with another insulting low-ball. Then we tried to leave and the sales manager emerged from his hiding spot behind the glass box and became angry with us. We didn't buy there and likely will not ever. Funny thing, now I think about it, every time we've visited there (it's been something like four times) we receive some sad story from the salesman that he used to work for various other dealerships in the area but they are all scams and he couldn't do it anymore so he came to Honda of Fort Myers where it's just fabulous. Yeah, right... This has lessened our respect for Honda as a brand. Very disappointing. More

Sales is great. The purchase of my 2011 Accorde was smooth and at a great price. Getting service is another matter. I set appointments, 2 oil changes and 1 warrantee item to date. Appointments times smooth and at a great price. Getting service is another matter. I set appointments, 2 oil changes and 1 warrantee item to date. Appointments times don't matter to them. My vehical has waited hours for oil changes. I dropped it one Saturday and it wasn't ready with I tried to pick it up 4 hrs later. Same is true if you wait. It takes them a 1/2 hr to check you in with a service advisor, then they give you no updates at all, you sit for hours and nothing seems to happen until you start to ask what is happening and why is it taking so long. They don't tell you they are running behind or anything, just let you hang. Sanjay is now the GM and says he's working on this, but over the 1 1/2 yrs I've had my car, I've seen no change on responsiveness of service. Claud the Service Manager isn't any better at getting results either. Today, my son took the car in, sat for 2 hrs for a 1 hr repair then they told him they were having trouble and it would be another 30 minutes. Before they informed him, I tried to call them to find out what was going on, and only got routed around the phone system, had to leave voice mails, and got hung up on when they paged service with my call. Not the way business should be done. More

My daughter bought a used car here after being turned down from Chevy, Ford, Toyota, and several banks.. Kelly and Sanjay got it done through Honda Finance. Six weeks later the car had a problem, we co down from Chevy, Ford, Toyota, and several banks.. Kelly and Sanjay got it done through Honda Finance. Six weeks later the car had a problem, we contacted them and the fixed it for a $50, it was a $350 repair. While waiting on my daughters repair I looked at a Crosstour, I was leasing a 2010 CRV, they got me out of it after only one year into the lease and into the Crosstour for only $30 a month more with same terms as the CRV, AMAZING!!!!!!!!!! The Crosstour sticker is $7000 more then the CRV, and it's much more luxary than the CRV.... If you want good people to work with and easy dealings go see them at Ft Myers Honda....... More

The level of sales personnel at Honda of Fort Myers is exceptional. Every person I spoke to was extremely professional and qualified. They were very helpful with all of my questions, but gave me space t exceptional. Every person I spoke to was extremely professional and qualified. They were very helpful with all of my questions, but gave me space to make decisions. They were a pleasure to deal with and I would return again. Overall, my experience was top notch! More

I came in to get a oil change. It took three hours. There was grease all over my steering wheel when I got my car back. The service writer looked like he should have been working in a tattoo shop. The red he was grease all over my steering wheel when I got my car back. The service writer looked like he should have been working in a tattoo shop. The red headed parts kid smelled like wrotten food and said that there wasn't a civic made in 2007. He told me I was full of crap. I WILL NOT GO BACK THERE AGAIN! Advance Auto parts has more qualified people than that place. More

I took my car in for what I expected to be warrantee service. And then soon found out that almost none of my complaints were warrantee related. The first of my complaints was related to my engine light service. And then soon found out that almost none of my complaints were warrantee related. The first of my complaints was related to my engine light being on for the last two weeks. They provided me with the excuse that a small animal had gotten into the engine compartment had chewed through the wire. I managed to have one of the service techs show the wire, and it was not chewed in half. The wire seemed to be separated from the NOS censor from the censor itself. Besides the area where the wire was loose was in a very small place located on the upper position of the motor. The price for the repair job was $400.00. What a deal. …..I also complained about the rear defroster not working. There response was it was working fine. However, for the last two months, the defroster has not worked. The next item on the light inside the glove box; the glove box light could be seen inside the car when the headlamps were turned on. They managed to correct this problem. Another problem I had with the car was the driver’s side window. The window rattled while I was driving down the road. The dealership confirmed the window was loose. However, during the process, they managed to break my door. And they had the nerve to give me the car back in that condition. They did, however, say they would fix the door and the window regulator, but I would have to wait until Monday of next week. I went back to the dealership on Monday, and guess what, no part. The problem was resolved on Wednesday. My last complaint was about a tapping sound coming from the rear passenger side of the car. They stated that there was broken glass in the rear panel of the car. It would seem that someone had broken the rear glass of the car, and not cleaned out the rear panel before installing the new glass. And of course, they wanted me to pay $150.00 so they could vacuum the glass of the rear panel. Most people of common sense would have went ahead and done it anyway. This dealership seems to want to pass on expenses to its customers no matter what the cost. As a matter of fact, they might want to change their motto to “we will steal you money with a smile.” More