Honda of Fort Myers

Basem Metwally was a great person to deal with purchasing a vehicle for my daughter. He was willing to listen to our daughters needs and them helped her find what she needed. The finance department was a di a vehicle for my daughter. He was willing to listen to our daughters needs and them helped her find what she needed. The finance department was a different story, be prepared to be swindled and know what questions to ask and if something doesn’t make sense, ask more questions. More

Excellent Customer Service! Very Helpful and Understanding! No Pressure when looking at multiple different vehicles ! Leo was amazing and would highly recommend him to anyone lo Very Helpful and Understanding! No Pressure when looking at multiple different vehicles ! Leo was amazing and would highly recommend him to anyone looking for a vehicle! More

Amazing! ! I absolutely loved my experience. They helped find the perfect car for me ! Thank you ! I absolutely loved my experience. They helped find the perfect car for me ! Thank you More

Have had my used 2023 Kia Soul with 24,000 miles on it for 2 weeks and the AC quit working. It is still under factory warranty but the dealership won’t service the repair telling me to take it to their H for 2 weeks and the AC quit working. It is still under factory warranty but the dealership won’t service the repair telling me to take it to their Hyundai dealership and it could be serviced there. The Hyundai dealership they sent me to (because it was part of their group) also said they couldn’t service it and it would have to go to a Kia dealership. Not expected or appreciated with a car under warranty and have only had for 2 weeks. If you are going to buy a used car here you should make sure it’s one that they will service or you have a dealer close to you that you can take your car to. This is our second car from this dealer. Would probably buy again but have NO expectations from the service department at either dealership in their group. Has made for a VERY unpleasant experience. More

The sales man was great, the initial manager was friendly, the initial finance gentleman was helpful, but the person the presented as the “finance manager” is the most unprofessional and rude human friendly, the initial finance gentleman was helpful, but the person the presented as the “finance manager” is the most unprofessional and rude human being I have ever encountered. The only reason I left that night with a vehicle was because my daughter really wanted the vehicle. The price was good, the vehicle itself is worth what we paid for it, and we have been happy with it so far. However, my only regret buying there is having dealt with Ryan. He’s a horrible representation for that dealership. I shared my experience with co-workers (as I was referred by one) and not surprisingly they had poor experiences there as well. The person that referred me must not have had the displeasure of dealing with Ryan. He needs customer service training or a hearing aide because yelling at customers the moment you walk into an office is not the way to conduct business. I’m sure he’ll have something to say about our interaction, but you can ask the other finance gentleman as he was in the room when the bank rep that was on speaker phone apologized to me for how I was treated and congratulated me for standing my ground when I had to tell Ryan he wasn’t going to continue to talk to me like trash. Great car, great price, great personnel except for Ryan! More

EZ our salesman was very informative and the rest of the staff were very polite. staff were very polite. More

Efficient and detailed. The business manager was alot of help explaining the warranty, I would buy again from them The business manager was alot of help explaining the warranty, I would buy again from them More

Great experience with expert from financing, 5 stars! Honda sales and service team not up to it. Advantage Package for 2.400$ not worth it: - roof not properly closed (Jeep Wrangler) - tire pressure Honda sales and service team not up to it. Advantage Package for 2.400$ not worth it: - roof not properly closed (Jeep Wrangler) - tire pressure not correctly set and different on all 4 wheels Defects/ missing items sales made overlook: - door lock passenger side front not functioning - door lock tailgate not functioning - Velcro stripes to fix roof missing - owner’s manual missing It is still a very good car but starting to remedy defects is not what I had in mind when buying a 15 month old car. More

Friendly and honest staff no pressure sales that was so great to work with. Rafael and Mr. Mouss took great care to make sure I was happy and confident in my decision. great to work with. Rafael and Mr. Mouss took great care to make sure I was happy and confident in my decision. More

What a wonderful experience. We came in wanting to look at a family car we've had our eye on at other dealers. SEEING the car in person was our only goal. Alex Toledo brought us We came in wanting to look at a family car we've had our eye on at other dealers. SEEING the car in person was our only goal. Alex Toledo brought us to the exact car we wanted. However with nothing to put down, and the thought that it wouldn't be budget friendly, we were ready to leave. This is when Brandon Regaldo came in, and convinced us that this store would and could do everything to try to make it happen for us. SO, we let them run the numbers. Almost two hours were then spent by Rafael Calleja and his phenomenal manager, Alejandro Mora, doing everything they could to make the numbers make sense for us. These two truly spent so much of their time for OUR benefit. In the end, we were able to leave with a new car for our growing family. WHAT?? Go here. Send your family here. Send your friends here. It is SO refreshing going to a dealer who makes it so evident their main goal is YOUR happiness. Thank you to these men. Thank you, Alejandro. Thank you Honda of Fort Myers!! More