Honda of Fort Myers

Very pleased with dealer and sale person and staff. etc etc etc etc etc etc etc etc etc etc etc etc More

On December 21, we scheduled an appointment with Honda of Fort myers to buy a used Toyota Camry 2023 that was advertised under $17,000. The car that met our expectations was $19,500. From parking lot to the Fort myers to buy a used Toyota Camry 2023 that was advertised under $17,000. The car that met our expectations was $19,500. From parking lot to the table, the car went up to $25, 810. The payment negotiation took a couple hours even that I was pre-approved by Capital One. The payment and interés rate were really high and for some reason they refused to use my wife's credit. The sale was completed that night but it was too late to insured the car so they offered to bring it to us at no cost, as soon as I get the car insured. Next day, my wife decided to analyze the loan documents and noticed that the dealer add some other charges including the "free delivery" that Rafael Alvino offered to us ($1,947). The amount financed was over $28,000. On December 22nd (next day) I called Honda of Fort Myers, I spoke to Rafael Alvino (finance department) and I requested a cancellation and this when all the hard time started. On the 22nd Rafael expressed by phone, that he will send me a check the same day for the total of my down payment ($2,000). On December 26, I called Rafael again because we found a car and we still haven't received the money, he assured that it was already on the mail and that I will receive it before December 30th. On December 27, Rafael called me to request my debit card number, I was confused because he told me the day before that my check was already on the mail. I asked him about what happened with the check and he said that he found an easy way. I gave Rafael my Debit card number and he did a reverse of $1000 that was the amount that I paid with card, I asked him about the other $1000 and he responded that he would send it overnight but the check didn't came next day. I called the dealership multiple times to request a manager but they kept avoiding me and Rafael is not answering the phone no more. Finally yesterday January 5th, I get to speak to the financial manager Justin Dunn. This person didn't offer any solution or apologize for his employee constant lies; instead his answer was that the check was sent already but it will take another week according to the tracking number. I asked the financial manager Justin to provide me the tracking number but he refused to give it to me. 2 weeks have passed and they still owed me $1000. They not only try to add ridiculous charges to the loan, they also hold my money for no reason. More

Juan was exceedingly helpful in making sure that we were able to get the vehicle we wanted. able to get the vehicle we wanted. More

Staff were all friendly and straightforward with answers to our penetrating questions. People are legitimately concerned to be skeptical of car dealers but we are pretty satisfied that they were straightfor to our penetrating questions. People are legitimately concerned to be skeptical of car dealers but we are pretty satisfied that they were straightforward. They also were flexible and fair with the final offer More

Made my best deal on line and when I came to the dealership they were ready to complete my deal. dealership they were ready to complete my deal. More

The people who helped us were great to work with. Very friendly and professional and knowledgeable. Very friendly and professional and knowledgeable. More

Traded my vehicle in 26 days ago and they have still not paid off my trade in. paid off my trade in. More

John D. Was great, he was very knowledgeable and explained everything to me. He was not pushy and took his time with us. Was great, he was very knowledgeable and explained everything to me. He was not pushy and took his time with us. More

unclear of why I met 8 people to purchase a car. The best person was Maria outstanding and Chris.The rest was terrible service and not being clear on explaining the cost and services. Not my price, The best person was Maria outstanding and Chris.The rest was terrible service and not being clear on explaining the cost and services. Not my price, but your price of purchasing is ridiculous with all your fees and fake costs to the consumer. I would never buy there again.A 34,000 car and you people wanted 43,000. Thats thievery, outrages. The inside of the showroom is like a picnic ground with tables and chairs everywhere and no privacy. I have never experienced anything like this in my 70 cars purchased. Its like a carnival inside. No class. Hey they sell alot of cars ,spend some money on the front of building other than big rocks blackened and copper pipes exposed and no flowers or bushes looks terrible. In and outside appearance is not good at all. Remember first impression tells alot about the place.Sales people walking around outside eating food and drinking water or tonic and some with terribly dressed. Not a good picture. Place needs to up there standards and appearance but I guess they dont have to and dont care they sell lots of cars even at those inflated prices. Do you think for 1 minute I can remember the 8 people I met and no business cards. More

We were created promptly by Kendrick who helped us. He was friendly, knowledgeable, and helped us get the best car for us! Then Javier helped us in financing and helped my daughter get credit establi He was friendly, knowledgeable, and helped us get the best car for us! Then Javier helped us in financing and helped my daughter get credit established by being a co-signer. Excellent experience all around! More