Honda of Fishers

LEGAL TROUBLE ! !!! **BRIANNA BROWN CALLS CUSTOMER LIARS!!** FISHERS HONDA REFUSES TO DO BUSINESS WHILE CUSTOMERS CARS UNDER 8 yr WARRANTY !!!??? Never been !!! **BRIANNA BROWN CALLS CUSTOMER LIARS!!** FISHERS HONDA REFUSES TO DO BUSINESS WHILE CUSTOMERS CARS UNDER 8 yr WARRANTY !!!??? Never been to this Dealer in my life!!!! Purchased a new vehicle in 2021 from a different Honda dealership with the Fullll WARRANTY for everything offered !! *** I called fishers Honda to inquire info about my warranty bc I was being mislead by other dealers via phone . I call to make an appointment for my vehicle. Spoke with Brianna Brown the manager of warranty. she explained in detail she had worked at the dealership where I bought my vehicle and was familiar with the management and operation side of that dealer. I call back the next day 10/31 to follow up with Brianna Brown...my digital gauge cluster and screen are all blacked out aka power offoff , So I can not drive my vechile ? . *****Brianna Brown manager of warranty says she’ll help and call me back to possibly find a loaner car. Okay great(right). Brianna calls me back tells me that “Honda Fishers IS NOT going to do business with you.. youve had too many tires replaced and says and I quote ***“YOU ARE A LIAR..we will not be doing any new or future business with you” **** Brianna Brown includes to say via phone ***“my GM just spoke to the general manager at the dealership where you purchased your vehicle and they will also no longer be doing any business with you...both companies are family owned so you can find someplace else to take your car” *** xxx !!?? She also said, and I quote “I had to listen to your little life story for 40 min yesterday about the car on the phone and I don’t care” wooooww 1. EVERYTHING IS DOCUMENTED I told her over the phone if she’d like to check the cars history for the three claims it’s be easier and she’s more than welcome. I gave her my VIN # so there’s nothing to lie or hide Lmao I’m three years into an eight year warranty Emailed to me! Last time I checked, I was asking for help. I was asking to do new business. I was honest about the cars history and gave all the information needed so she could look into it as well … who the xxxx calls someone back and to tell them that they are a liar !! She says it three times in the conversation! and ! that they won’t be doing any business with them !!!! WHhaaaat !?!?LEGALLY There is such a law called “consumer protection law” amongst oth * Here’s an ethical consideration, even if legally allowed refusing service to a customer can negatively impact the reputation Of the dealership. Something as unprofessional and ignorant as calling a customer a liar, who is asking for help and gIves his VIN number so that you can look into the carsHistory .. to call back and say all that !!?? xxx *** here’s the kicker**** . I called right after that conversation ended to the dealership where I bought my car . I’m still under warranty for another 5+ years or whatever ..I speak to the general manager, he swears on his kids lives He has NOT spoken with anyone at that store.. did not say that nor had that conversation.. he was absolutely clueless. **So isn’t that funny how Brianna Brown a manager no less ?! calls customers liars and more on recorded lines ! she seems to have projected and lost her cool all for what reason seriously!? All I kept hearing was what I didn’t say yeah that’s why I gave you my VIN and told you to look into all the claims yourself. I’m not gonna tell you every detail on the phone for 16 hours when we spent 40 minutes on the phone you would’ve figured that this person would’ve been smart enough to have called back and said I can see what you started to more details about that Not you left something out not doing any business and then speak for a whole Nother company as well as general managers that no clue what the xxxx she’s talking about this person deserves to be fired! Fishers Honda Penske just made a worse impression than any dealership ever has lol just wow ! More

I had been looking for an HRV. My prior dealership, Penske, would not even respond to my needs to trade in HRV and a new lease. I started my search with the chat and the chat was a My prior dealership, Penske, would not even respond to my needs to trade in HRV and a new lease. I started my search with the chat and the chat was a real person!!! Sarah has been so great with timeliness without high-pitch sales. I went to the dealership yesterday and fully researched all aspects of the deal. I was listened to, no xx, and the deal was done in 54 minutes. Susie Duffy was a positive, no-nonsense person, appreciated my need to be quick, and got the deal I wanted. Her dress is a little unorthodox but it was why I trusted her. When I looked around the dealership, I saw other reps and it was the typical "car dealership" look that made me dread the process. I will buy from her again and refer to anyone I can. I have had 18 leases over the years and this was by far the best experience! More

We appreciated Nathan's knowledge about the cars available to meet our needs. He was very efficient in finalizing the sale. We look forward to contacting him for our future needs. available to meet our needs. He was very efficient in finalizing the sale. We look forward to contacting him for our future needs. More

Great experience from the start! Called in the morning to check availability on a car and Sarah was amazing in making sure we were able to get the car out to test drive in a timely m Called in the morning to check availability on a car and Sarah was amazing in making sure we were able to get the car out to test drive in a timely manner. Once we arrived to the dealership, Chris was extremely helpful and made the car buying experience one of the quickest and easiest experiences we’ve ever encountered! More

Friendly service Wasn’t pushy Salesman (Rob) was knowledgeable and helpful on all aspects to us knowledgeable and helpful on all aspects to us More

Honda of Fishers was great. They made the process amazingly smooth. Daniel Schubert was professional, efficient, and friendly. Daniel superbly communicated with us and the ma They made the process amazingly smooth. Daniel Schubert was professional, efficient, and friendly. Daniel superbly communicated with us and the managers to get us the transaction we were looking for. We definitely appreciated not having to talk with another person after we started the process with Daniel. He was also knowledgeable about the electric vehicle and the things we would need to think of when we travel with and use the electric charging system. The finance arm of the dealership was also no-nonsense, thorough and not pushy with respect to added last-minute items. Hooray! I recommend anyone looking for a Honda to go to Honda of Fishers and tell Daniel that we sent you! We are that happy with our purchase and the whole process. Jose and Jimmie More

They were very helpful in picking a car that was specific according to your wishes. Very accommodating and polite. Excellent customer service. . according to your wishes. Very accommodating and polite. Excellent customer service. . More

From the moment I first walked on the Honda of Fishers lot until the moment that I finalized the purchase of my new vehicle, I was treated with the utmost respect of my wants and needs in a new vehicle. M lot until the moment that I finalized the purchase of my new vehicle, I was treated with the utmost respect of my wants and needs in a new vehicle. My saleswoman, Brenda Justak, was professional yet very approachable. She explained the buying process fully and was available for questions or concerns that I might have after we talked. Purchasing a new car can be very nerve racking but Brenda made my purchase go very smoothly. I would definitely buy from Honda of Fishers again! More

Overall excellent and courteous service. Personnel are very professional and provide excellent communication and followup. Personnel are very professional and provide excellent communication and followup. More

Our salesman, James Schubert was terrific. He was patient, knowledgeable and gracious. We could not be more pleased with our experience He was patient, knowledgeable and gracious. We could not be more pleased with our experience More