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Honda of Downtown Los Angeles
Los Angeles, CA
4,300 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,300 Reviews of Honda of Downtown Los Angeles
February 24, 2024
Email from my receipt wasn't sent till well over a week. I needed it for my warranty.Now I have to wait longer because it took so long for Honda to send the email. I needed it for my warranty.Now I have to wait longer because it took so long for Honda to send the email. More
by tammireni
Employees Worked With
Ernesto Vera
Verified CustomerFebruary 22, 2024
They were nice . Good customer service. They have good customer service, and I'm satisfied with my experience at Honda Down Town LA. You guys are awesome. Good customer service. They have good customer service, and I'm satisfied with my experience at Honda Down Town LA. You guys are awesome. More
by eva_choi68
February 22, 2024
My purchase experience was terrible. Last minute price gauging ruined the entire experience. Even though I had negotiated out of the door price before arriving at the dealership, the Mig Last minute price gauging ruined the entire experience. Even though I had negotiated out of the door price before arriving at the dealership, the Miguel Gonzalez's manager Gus made an aggressive last minute attempt to make me pay additional $500 else cancel the deal. Only after I walked out of the dealership, a different Sales Manager agreed to honor the price I was promised online. But my purchase experience was ruined already. It did not get better after that. I was told entire purchase process would take 2 hrs; in reality it took 6 hrs. I was shown the vehicle right away when I arrived but had to wait an hour to test drive it. Another hour was wasted when Miguel Gonzalez and his manager tried to renegotiate a higher price. I then spent half hour completing online application for credit check. Then I waited 2 hours in the lobby before getting called to complete the paperwork. You all should watch and learn from Tesla on this. Tesla makes its customers spend less than 30 mins at the site. I had to ask that car be washed as it was dirty. I pointed out that the third row seats were stained and no solution was provided. I asked if the minor scratches could be touched up; no solution was offered. Floor mats and mud flaps from previous owner has been removed from the vehicle. More
by UMESHVARMA
Employees Worked With
Gus, Miguel Gonzalez
February 20, 2024
Nick was so great in helping me with my vehicle purchase. He took the time to get to know me and understand why I was buying a car. Very grateful! He took the time to get to know me and understand why I was buying a car. Very grateful! More
by nicholasrollo92
Employees Worked With
Nick Brackett, Luigi Daniele
