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Honda of Downtown Los Angeles
Los Angeles, CA
4,301 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,301 Reviews of Honda of Downtown Los Angeles
Verified Customer
August 01, 2023
First and foremost, the dealership is beautiful and the staff are very friendly and welcoming. Katheryn, our salesperson was also very kind and professional (which is why I gave her a rating of 2 and n the staff are very friendly and welcoming. Katheryn, our salesperson was also very kind and professional (which is why I gave her a rating of 2 and not 1) and greeted us quickly upon arrival, but that is were the professionalism ended. I purchased the vehicle 8 days ago, and since I left the dealership I noticed that when the vehicle is on the highway the driver side mirror rattles to the point that everything is a blur. Non-functional and frustrating really, but the issue here is that I have contacted Katheryn multiple times and she has yet helped me resolve this issue. Her follow through is the detailing issue here. There is no follow-through. I have been expecting a call or an email for service today, and it is now almost 3pm and still no contact. Also, I asked for a Honda LA baseball cap as a gift and was informed that I would be given an update (yes or no) the following day, and again I have yet to receive an answer via phone or email. I will be taking my Honda to another dealer for service, bottom line, and hopefully I can communicate with someone who really cares about their clientele. Disappointed overall. As for the finance dept., I can't quite remember the name of the staff, but she was also very kind. The issue that I have with this department is the lack of explanation and transparency when I was signing my paperwork. There was no explanation regarding anything. I understand that this is my responsibility when signing a contract, and I am completely fine with what I have signed, but I am disappointed that I wasn't given numbers or explained in detail what I was adding on to the contract. For example, I purchased Honda care without ever being offered it or having explained to me what it is and what the fee was. Luckily I knew ahead of time what it is, but it felt sneaky and dishonest to add it to the contract without informing me. Maybe this is a default add-on but I would have expected to be informed of this nonetheless. Last but not least, while waiting to meet with finance to finalize my paperwork I was informed that I would be waiting approximately 20mins, but I ended waiting for one an hour without any further updates or communication. I am content with my vehicle, but the lack of transparency and non-existent follow-up or follow-through from the sales department is awful. Unfortunate that this had to be my review. More
by ROYRN25
Employees Worked With
Matt Lemus, Dulce Cuahuizo, Katheryn Vides
August 01, 2023
The service was amazing! Manager Aileen and sales man Alexis A were great. They made sure all mine and my family’s needs were met. I would definitely recommend this place to Manager Aileen and sales man Alexis A were great. They made sure all mine and my family’s needs were met. I would definitely recommend this place to my family. More
by TORRESJESSICA663
Employees Worked With
Aline Ramos, Alexis Asencio
