Honda of Downtown Chicago

Terrible. The dealership had the same car with same mileage and cost the day after they said the first one was sold. They are using this as a ploy to get. People to call in and visit the store. Had my mileage and cost the day after they said the first one was sold. They are using this as a ploy to get. People to call in and visit the store. Had my son’s hopes up and I took a day off of work to experience this awful customer service. Make me not want to buy a Honda again (I am a 2013 new Honda Civic owner. More

Worst experience Stay Away! Saw a lease deal in their site for $179 a month nothing down. They added a bunch of different fees and the total was working out to $4,300 down and monthly of $182. I repeated site for $179 a month nothing down. They added a bunch of different fees and the total was working out to $4,300 down and monthly of $182. I repeatedly questioned how this is different from their site and if they could give me a detail breakdown of the costs, they refused to do so. I kept asking they finally showed me some level of detail not to level of transparency I would have liked and they had added additional random fees, paint protection fee etc. I told them to take it off they wouldnt, I also asked to see the finance manager and he would not come out of his office. Was a terrible experience, save your time and go to another Honda dealer! Ended up getting a car from Honda on Grand, better service there! More

I have my worst experience in this dealership, I have lease twice from this dealer and about to do a third time. I have inquired ahead of time to bring in my car for appraisal and was talking to Diandre lease twice from this dealer and about to do a third time. I have inquired ahead of time to bring in my car for appraisal and was talking to Diandre but unfortunately he was not around when we got there. Was interested on 21 CRV EX advertised at 259 monthly with 259 due at signing. When we start to discuss the terms salesman came out with hoopla that in order for the CRV to be at 259 monthly we have to put a 10k down and reminded me to read the disclaimer when it clearly say 259 monthly with 259 due at signing. Stay away from this dealership, they are not honest on their advertising. I did have a pleasant experienced with Lisa Pagan on my first deal and I think she was very transparent. the manager that approach us today was arrogant and no customer service skills. I will never deal with this dealership again, you don’t value a repeat customer. More

Worst experience ever I tried to purchase a car from this place recently and it is the worst experience ever. The dealer representative absolutely have little knowledge abo I tried to purchase a car from this place recently and it is the worst experience ever. The dealer representative absolutely have little knowledge about their cars. When it comes to finicing it is a total disaster. Even if I liked their cars, I don't think it is wise to engage in any business with this place. More

Helped me out! On Saturday 3/14, I had my bettery replaced by AAA. The computer on my car needed to be reset so the clock, radio and other functions worked. The st On Saturday 3/14, I had my bettery replaced by AAA. The computer on my car needed to be reset so the clock, radio and other functions worked. The staff aht Honda of Downtown Chicago really helped out, even though they were very busy. Thank you for salvaging the day! Suzanne More

Great people and a great atmosphere. When we arrived the car was ready to go. They had it parked right out front. We had just came from another store and it was a nightmare. We almost didn’t go by because w car was ready to go. They had it parked right out front. We had just came from another store and it was a nightmare. We almost didn’t go by because we were so mad. But when we got there we felt welcomed and appreciated. I’m glad we ran into this group of customer 1st people and we will be back. More

These guys are thieves. Stay away! They upped the price of the car on my contract without telling me making it seem like its a coincidence of the car on my contract without telling me making it seem like its a coincidence More

Honest people. Great service department. Knowledgeable about their vehicles. Good pricing. We love our Honda CR-V! Love Honda and Hot dog Facebook videos too! about their vehicles. Good pricing. We love our Honda CR-V! Love Honda and Hot dog Facebook videos too! More

I have Bought 3 vehicles from these guys and really enjoy dealing with them. Really hassle free and enjoyable experience. Also deal with the service side and have no issues. dealing with them. Really hassle free and enjoyable experience. Also deal with the service side and have no issues. More

Great experience!!! Ben and his team treated me great from start to finish. Second time buying from them and I love my new Civic. I’ll be back again from start to finish. Second time buying from them and I love my new Civic. I’ll be back again More