Honda of Downtown Chicago

I finally bought a much needed, new used vehicle. I was not looking forward to the song and dance I am so accustomed to when facing off with a car salesperson. I came in expecting the typical bad c I was not looking forward to the song and dance I am so accustomed to when facing off with a car salesperson. I came in expecting the typical bad caricature traits of a car salesman: fast, yet smooth blather, condescension, and pressure to purchase from them. However, dealing with Honda of Downtown Chicago car dealer, Fred Boclair, I surprisingly dealt with none of that. He was willing to work with me on my requests. And when he wasn’t able to honor those requests, he was thorough in his explanations as to why he could not accommodate them. And he even went as far as to offer reasonable alternatives to my requests. That’s refreshing when dealing with any salesperson, let alone a car salesperson. I also played car buyer offense as well as defense by running a few tests to see how above the board he was with our dealings. Besides being able to correctly present honest facts to confirm my findings on pertinent information that I found online that also aligned with Honda of Downtown Chicago info, he obliged my early request to putting in a new cabin air filter. When I had a chance to inspect the car myself, I did a deep dive into the glove compartment only to find a brand new Honda cabin air filter installed. Whether the new air filter was installed because Mr. Boclair honored my request or the dealership installed the Honda cabin air filter all on their own, I appreciated the unseen attention to detail. Overall, my experiences dealing with Mr. Fred Boclair and Honda of Downtown Chicago during the sale visits and subsequent maintenance visits have been extremely professional, very pleasant, efficiently to the point and highly productive. Not having experienced that high level of car salespersonship in my eight previous car purchases, I plan on purchasing my next vehicle through Fred Boclair and Honda of Downtown Chicago. I suggest that you do as well. More

Very expensive service provider with high labor charges. I dropped off my car for routine service and was charged $1,128. Of this, 85% of the cost was attributed to labor charges. They sent me the work a I dropped off my car for routine service and was charged $1,128. Of this, 85% of the cost was attributed to labor charges. They sent me the work approval after I dropped off the car, but it lacked specific details. I initially thought the parts were expensive, hence the increased cost. However, I was wrong when I received the invoice. For example, the brake fluid exchange service was split up as $48 for parts and $200 charged for labor! It's ridiculous to see these guys charging such an unreasonable amount for labor. Please ask for a breakdown of the costs before you approve the work to avoid surprises and paying an unreasonable amount for simple service ! More

This dealership has been dishonest, incompetent, and disrespectful to me on three occasions. They tried to scam me with a $5,000 repair for a minor suspension issue that a trusted independent body sh disrespectful to me on three occasions. They tried to scam me with a $5,000 repair for a minor suspension issue that a trusted independent body shop fixed for $1,400. The first time I went there was to get my 2010 Honda Civic repaired as part of a company recall. The service center took over six hours to do the repair, at pick up, they informed me of massive damage to the front suspension due to a cracked shock absorber. told me the car was unsafe to drive and the suspension could fail at any time. The components lasted another 16 months before giving me any trouble again. The body shop fixed everything for $1,400 using genuine Honda parts. Do not trust the dealership with service. They will try to rip you off with unnecessary and overpriced repairs. They failed to get me the Honda Accord trim and color I wanted and tried to charge me outrageous fees and market adjustments for a car I did not want. They wasted my time and treated me rudely when I brought my 2024 Honda Accord Hybrid Touring for a seat-belt recall inspection. They lied about the time and process and wanted to keep my car for two days. This dealership does not care about their customers or their cars. They only care about making money. Do not trust them with anything. Drive to another dealer and get better service. Stay away from this dealership. They are the worst. More

DO NOT BUY FROM THIS DEALER! I wish I had read the (mostly negative) reviews before buying a new Honda Civic there. They sold me a car which didn’t have an important feature (Sm I wish I had read the (mostly negative) reviews before buying a new Honda Civic there. They sold me a car which didn’t have an important feature (Smart Entry) that I wanted but I didn’t realize until I was driving off that it was missing. The salesman admitted that he had given me the wrong information but the owner of the dealership (Gary Wexler) declined to find a satisfactory solution. His response was “so sue me - I haven’t lost a case in 30 years”. Great customer service - and I just bought a car there! More

Stay away from this dealership. Stay away from the sale representative MITCH Kanaan. I was there to buy a Honda civic 2023. It was certified on carfax ,but he said was not on Stay away from the sale representative MITCH Kanaan. I was there to buy a Honda civic 2023. It was certified on carfax ,but he said was not on their website, so adding additional $1800 on top of the price. I didn't finalize the deal . I checked the listing on their website and still certified pre-owned. I purchased from another dealer same model year milage for less money. He called me to buy from him and after I told him that I used your price to negotiate at other dealership for less than your out of door price he called me "as a jerk for wasted his time " This is the customer service they have there . I emailed both general and sale manager with attached copy of his text and documents and no response from them . Stay away. Do not waste time and money there. More

Traveled two hours to buy a 2020 Honda fit with a clean car fax and was Honda certified turned out the car had some very poor bodywork done to the hood and the paint job on the hood was terrible. So the pe car fax and was Honda certified turned out the car had some very poor bodywork done to the hood and the paint job on the hood was terrible. So the person had told us it was all cleaned up and ready to go. Sad because there was buffing compound all up on the plastics of the lower part of the windshield. Not even sure why they bothered to buff the hood they should’ve have started over with a new hood the body work and paint was that bad. Know I really question their Honda certifying process. They really passed this Honda as certified. This is scary. I would like Honda to have certification process rescinded for this dealership! More

Gabriella is the best, she's the only reason I keep coming back to this dealership. She works hard to cultivate trust with her clients. I am so grateful for her. I always keep my fingers crossed she st coming back to this dealership. She works hard to cultivate trust with her clients. I am so grateful for her. I always keep my fingers crossed she still works there every time I get my car serviced. More

I just wanted to note the horrible service experience I had at Honda of Downtown Chicago. I have a vehicle purchased in 2016 and had been going to them for service since then, which is a total of a lot of had at Honda of Downtown Chicago. I have a vehicle purchased in 2016 and had been going to them for service since then, which is a total of a lot of experiences. I am now done with this location and will likely never trust a Honda dealership for service again. I will try to give the shorter version of my encounter. The summary is simply “this dealership is not trustworthy”. They falsely will charge more than necessary and exaggerate the work. Additionally, the service is horrible. I’ll start with the second. I went in with an appointment for an oil change. Approximately 3.5 hours in, I was given some info to go through. I elected not to do the services. An hour and a half later after people took their lunches and enjoyed themselves, I was informed that NO WORK WAS DONE TO MY CAR. Why do I have to wait 5 hours to be told my car cannot be serviced. This is after I had to ask 3 times what the status was. If my car cannot be serviced, I should be told as soon as this becomes apparent. I should not ever have to wait for 5 hours for an oil change only to hear the oil change could not be done. I should not be the one to have to ask about the car either when there’s a problem. I was told this wait time was “normal” which is absurd. I specifically said I’d ask corporate if that meets their expectations. For the dishonesty part, I was told work could not be done cause the last oil change used the wrong fasteners on the belly pan. They said the part would need to be sawed off and the service was nearly $500 to cut and replace. The pan costs less than $40 online, Honda OEM. The fasteners are similar total. So why is there almost $400 extra for labor? I went to Jiffy Lube immediately after and they did my oil change in 15 minutes without sawing anything. Now, I understand Honda has standards. That’s fine. I’m not asking to break that. But why tell me the cost is so high to saw something when it doesn’t need to be sawn off? Jiffy Lube got it off, did the oil change, and refastened without a saw. This clearly was an up charge hoping to take advantage of a loyal customer. What should have been done was remove the panel, do the oil change, and charge me the parts that needed replacing. The “labor” was the same as removing and reattaching the part as any oil change. The only difference is literally grabbing the parts to replace from the warehouse. Is that $400? Rip offs… scam artists. If you go here, I recommend you have a shop ready to call to price check. More