Honda of Downtown Chicago

My son and I visited the Honda dealership on Saturday for our scheduled appointment at 4:45 PM. We were greeted by David, who kindly let us know that he was assisting another customer but would be with us sh our scheduled appointment at 4:45 PM. We were greeted by David, who kindly let us know that he was assisting another customer but would be with us shortly. We explained that we were ready to make a purchase but wanted to test drive the vehicle first. David was incredibly efficient and had us behind the wheel within 20 minutes. From that point on, he provided clear, detailed information and conducted the entire process with professionalism and transparency. David, we are truly pleased with our purchase and sincerely thank you for your attentive and knowledgeable support throughout. More

They always identify a lot of critical items for my car, but they don't push too hard on it, and they do provide a Lyft if needed while the car is being serviced to and from the dealership, which is nice but they don't push too hard on it, and they do provide a Lyft if needed while the car is being serviced to and from the dealership, which is nice More

I bought a used vehicle and three days later after purchasing the vehicle it would not start.This was my very first time trying to drive the vehicle after bringing it home. Honda service technicians c purchasing the vehicle it would not start.This was my very first time trying to drive the vehicle after bringing it home. Honda service technicians could not figure out the problem. I took it to Ford and found out it was a power draw from the BSM. I didn’t get the extended warranty because I was under the impression that this was a working vehicle. Honda is giving me the run around about paying for the damages. It’s been a month and I have not been able to drive my vehicle. I was told by the sales person if any immediate issues arose that they would fix it. This is definitely a fraud case. I believed this to be a reputable business and not some Joe Smoe establishment. I was sold this car under false pretense. There couldn’t have been a proper maintenance check. The service technician informed me that they were not equipped to figure out what was wrong with the car. There wasn’t any light indicators on the dash. I am very disappointed. More

Good advised from Giovanni who was my service advisor. Sure, I’ll get the service with him again. Sure, I’ll get the service with him again. More

I bought my 2020 Insight from Tracy Holmes and she is absolutely awesome and she does her job very well. I had my my car for almost two weeks and I love it. GO SEE TRACY!! absolutely awesome and she does her job very well. I had my my car for almost two weeks and I love it. GO SEE TRACY!! More

7 hours for oil change ? ??????why I don’t now if you place take 2 hours ??????why I don’t now if you place take 2 hours More

Giovanni was great! Very considerate, accommodating, attentive, literally all the adjectives to describe amazing customer service. Definitely will ask for him again next Very considerate, accommodating, attentive, literally all the adjectives to describe amazing customer service. Definitely will ask for him again next time! More

My service advisor Darrius was knowledgeable and efficient to ensure proper execution of services. He communicated effectively and timely and I was valued as a customer. efficient to ensure proper execution of services. He communicated effectively and timely and I was valued as a customer. More