Honda of Downtown Chicago

I finally bought a much needed, new used vehicle. I was not looking forward to the song and dance I am so accustomed to when facing off with a car salesperson. I came in expecting the typical bad c I was not looking forward to the song and dance I am so accustomed to when facing off with a car salesperson. I came in expecting the typical bad caricature traits of a car salesman: fast, yet smooth blather, condescension, and pressure to purchase from them. However, dealing with Honda of Downtown Chicago car dealer, Fred Boclair, I surprisingly dealt with none of that. He was willing to work with me on my requests. And when he wasn’t able to honor those requests, he was thorough in his explanations as to why he could not accommodate them. And he even went as far as to offer reasonable alternatives to my requests. That’s refreshing when dealing with any salesperson, let alone a car salesperson. I also played car buyer offense as well as defense by running a few tests to see how above the board he was with our dealings. Besides being able to correctly present honest facts to confirm my findings on pertinent information that I found online that also aligned with Honda of Downtown Chicago info, he obliged my early request to putting in a new cabin air filter. When I had a chance to inspect the car myself, I did a deep dive into the glove compartment only to find a brand new Honda cabin air filter installed. Whether the new air filter was installed because Mr. Boclair honored my request or the dealership installed the Honda cabin air filter all on their own, I appreciated the unseen attention to detail. Overall, my experiences dealing with Mr. Fred Boclair and Honda of Downtown Chicago during the sale visits and subsequent maintenance visits have been extremely professional, very pleasant, efficiently to the point and highly productive. Not having experienced that high level of car salespersonship in my eight previous car purchases, I plan on purchasing my next vehicle through Fred Boclair and Honda of Downtown Chicago. I suggest that you do as well. More

Very expensive service provider with high labor charges. I dropped off my car for routine service and was charged $1,128. Of this, 85% of the cost was attributed to labor charges. They sent me the work a I dropped off my car for routine service and was charged $1,128. Of this, 85% of the cost was attributed to labor charges. They sent me the work approval after I dropped off the car, but it lacked specific details. I initially thought the parts were expensive, hence the increased cost. However, I was wrong when I received the invoice. For example, the brake fluid exchange service was split up as $48 for parts and $200 charged for labor! It's ridiculous to see these guys charging such an unreasonable amount for labor. Please ask for a breakdown of the costs before you approve the work to avoid surprises and paying an unreasonable amount for simple service ! More

This dealership has been dishonest, incompetent, and disrespectful to me on three occasions. They tried to scam me with a $5,000 repair for a minor suspension issue that a trusted independent body sh disrespectful to me on three occasions. They tried to scam me with a $5,000 repair for a minor suspension issue that a trusted independent body shop fixed for $1,400. The first time I went there was to get my 2010 Honda Civic repaired as part of a company recall. The service center took over six hours to do the repair, at pick up, they informed me of massive damage to the front suspension due to a cracked shock absorber. told me the car was unsafe to drive and the suspension could fail at any time. The components lasted another 16 months before giving me any trouble again. The body shop fixed everything for $1,400 using genuine Honda parts. Do not trust the dealership with service. They will try to rip you off with unnecessary and overpriced repairs. They failed to get me the Honda Accord trim and color I wanted and tried to charge me outrageous fees and market adjustments for a car I did not want. They wasted my time and treated me rudely when I brought my 2024 Honda Accord Hybrid Touring for a seat-belt recall inspection. They lied about the time and process and wanted to keep my car for two days. This dealership does not care about their customers or their cars. They only care about making money. Do not trust them with anything. Drive to another dealer and get better service. Stay away from this dealership. They are the worst. More