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Honda of Concord

Concord, NC

5.0
4,528 Reviews

7650 Bruton Smith Boulevard

Concord, NC

28027

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Showing 4,528 reviews

November 04, 2011

I waited two weeks for a service appointment on my 2010 CR-V LX. They told me that they had to order parts (a rear camber kit). All work was to be performed under warrantee. Upon arrival, the part had More

by johnmiddleton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hunter
Nov 04, 2011 -

Honda of Concord responded

Mr. Middleton, I spoke with Eric Wright the Service Director. While Hunter did have the rear alignment checked, he did not imply that the rear camber kit was under warranty. The alignment was performed somewhere else and yes, it is out of alignment which was not performed at Honda of Concord prior to this visit nor any other service. This mis-aligment has caused the excessive wear on your tires. Hence, the reason why Bob today recommended tires. Hunter did call you on 2 occassions to update you on the availability of Camber Kits. Since there was no return call, Hunter did not assume you wanted to order them. Your appointment today was for the recall on the transmission service. As a side note, Eric's shop does not perform warranty work nor alignments. Mr. Middleton, our service director wants nothing more than to make sure you and your family are safely traveling in your Honda. We are in business for retail yes but, if you would allow us the opportunity to make your vehicle safe and you happy please give Eric Wright a call direclty at 704-979-7590.

November 03, 2011

Mr. Maman was very helpful in finding a car that was right for me at a price I could afford. He presented the Car Fax information and explained it to me throughly. Everyone all the way through my car pu More

by lottiemae
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Maman, Mike Maman
November 02, 2011

Recently, we purchased a Honda Accord from this dealer. Right upon arrival, Jarrell met us graciously and asked if we were helped. Immediately my wife and I looked at each other and knew this is the salesp More

by Adnoh1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrell Rollins and Tim Monde
November 01, 2011

I just bought a brand new 2012 Honda Accord from Honda Cars of Concord and I couldn't be happier. They did not have the car that I wanted and the sales associate found exactly what I wanted and even deliv More

by slmccormack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Lisenby
November 01, 2011

Excellant dealership to work with. I have looked around at other Honda dealerships before making my choice as Concord. One of the best locations to works with More

by latnc12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Demetrius
November 01, 2011

Working with Larry Fowler at Honda of Concord is always a pleasure. He is very attentive and works to get you the best deal he can. We had an Accord lease that still had seven months to go, but Larry contact More

by bhines57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Fowler, Lee Thompson, Larry Fowler
October 30, 2011

Very good experience, very courteous and polite. Excellent overall process. Very professionally handled. Promptly addressed all questions. Helpful with follow up. Lee was very responsive. More

by A233839
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Brown, Lester Leader, Lester Leader
October 30, 2011

Very helpful, knowledgeable and kind. Enjoyable experience. Felt very comfortable. Henry did a great job and I'm very happy with my decision. I plan to return often. More

by Scarjohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry cooper, Henry Cooper
October 30, 2011

The people at the dealership were very friendly and helpful. Demetruis was very courtious and helpful and was very concerned about my buying experience.. He was very thoughtful and understanding.. More

by SAYBOB99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DEMETRUIS PARSONS
October 28, 2011

The salesmen that my wife and I dealt with were the best salespersonal that we have ever worked with. They were well informed about the cars giving us the most information about them. They were very friendl More

by jfhager
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Henry Cooper, Doug Ford, and Larry Burris, Henry Cooper
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