Honda of Concord

I would like to take the time to thank Lee Brown for his awesome customer service. He was patient with my wife, my 3 year old, my 1 year old, and myself. They worked with us on our trade-in of our old car a awesome customer service. He was patient with my wife, my 3 year old, my 1 year old, and myself. They worked with us on our trade-in of our old car and really gave as a good price for the new car. Tony Montana was great in the email communication before and after the purchase. I work in customer service and it was nice to be on the receiving end of good service, thank you very much. Goins Family More

All that seemed to matter here was to get the sale. I did alot of research before going to honda of concord to be ahead of the game. I was lied to several times and pushed through the whole process bein did alot of research before going to honda of concord to be ahead of the game. I was lied to several times and pushed through the whole process being asked to sign things which I was not explained. The vehicle was listed as a certified pre owned and been through a 150 point inspection and having the remainder of the 7 year/100,000 mile powertrain warranty. Well this all changed when it came time to sign all the paperwork. The warranty had to be purchased separately along with the certification. I asked them why was it advertised with warranty and pre owned certification. Their answer was that the advertising was a little misleading. Then I only had the vehicle two days and the air conditioning did not work and the check engine light came on. Overall I did not fill confortable about my purchase and service at Honda of Concord. I was just another number for them. More

Very friendly. He understood my needs and concerns. He worked on the price for me. I highly recommend this dealer. I talked to Gerard the day before, set the appointment. I was interested in driving the c worked on the price for me. I highly recommend this dealer. I talked to Gerard the day before, set the appointment. I was interested in driving the car. My Honda is a 5 speed and they are hard to come around, so I had to take my chances on driving several miles away to test drive. I want to believe that I purchased a good, reliable, used vehicle. Hondas have a trusted name. I used to own a Honda and it lasted me 13 years. More

I've purchased many vehicles over the years and have always had a miserable experience for one reason or another, until now. Honda of Concord is the only dealership I will purchase from in the future. I always had a miserable experience for one reason or another, until now. Honda of Concord is the only dealership I will purchase from in the future. I started the transaction via the internet. I located a few vehicles I was interested in, submitted the credit application and within 10 minutes Joe Esola had reached out to me. I explained my needs, my trade and my expectations for when I arrived at the dealership. In the past, I've spent up to 7 hours sitting a dealership due to lack of staff and just overall poor dealership management. That said, my first expectation is that I wanted to get out of there as quickly as possible. Joe was certainly concerned with my overall customer experience which he displayed by engaging management and finance BEFORE I had even arrived at the dealership. While my trade was being evaluated, Joe and I were getting through all the paperwork that he was responsible for and finance was preparing their paperwork for me to sign. This impressed me because my past experiences had me moving through one step a time with no preperation ahead of time which caused me to spend my day at the dealership. The finance manager came out to meet me and we headed to his office to cover some details. He then had me meet with one of his teammembers to finalize the paperwork. While signing away, Joe brought me in a huge cheeseburger and chips since I had mentioned earlier that I was getting hungry. Now I'm not saying that you too will get a burger and chips but ya never know. I was now ready to leave so Joe pulled up my trade next to my new Odyssey (which is AWESOME by the way)under the overhang since it was raining out so I could transfer my personal belongings. I shook Joe's hand and thanked him for the wonderful experience and headed out my new ride. I HIGHLY recommend Joe and this dealership in general. Rick Hendrick is certainly very selective about his staff and truly understands how to run a successful dealership. This is due to his concern and dedication to his customers. Thank you Joe and thank you Honda of Concord! More

The entire team at Honda of Concord went out of their way to make my car buying experience as easy as possible. Their web site was easy to use and I was able to see about 50 pictures of their inventory and c to make my car buying experience as easy as possible. Their web site was easy to use and I was able to see about 50 pictures of their inventory and check out the Carfax before driving to the dealership which was about an hour away. I had my car picked out by just viewing it on their web site. It was definitely worth the drive. Once I arrived there I was given top-notch attention. I would have to give Joe Esola, our Sales Consultant, an A+ on customer service. Thanks, Joe, and I LOVE my Honda car. Thank you Honda of Concord!! More

Yolanda was very professional, courteous, and to the point. She focused on what I was concerned about and what I wanted to know and/or do. My wife feels the same way. Through no fault of her own ther point. She focused on what I was concerned about and what I wanted to know and/or do. My wife feels the same way. Through no fault of her own there were some significant "down" times as we were made to wait to get the car we were trading evaluated and when we were trying to complete the final sale. More

Tony was very personable and knowledgable. I would recommend the dealership and Tony to my family and friends for future buys. I was impressed with the way business was conducted in a professional man recommend the dealership and Tony to my family and friends for future buys. I was impressed with the way business was conducted in a professional manner. tony made the extra effort to help us decide on the purchase and did it fit what we wanted for a car. He understood is was a major purchase and made us feel like family. More

I gave the above great ratings because Honda of Concord provided me with an excellent sales experience.The experience was pleasant and Drew was a great salesmen. Drew worked with me to get a price I was co provided me with an excellent sales experience.The experience was pleasant and Drew was a great salesmen. Drew worked with me to get a price I was comfortable with.I would definitely recommend Drew and Honda of Concord again! More

Yolanda was wonderful to work with in purchasing our new Honda Civic. The dealership was very friendly and upfront wth the deal. They treated us like royalty. We will highly recommend family and friends to Honda Civic. The dealership was very friendly and upfront wth the deal. They treated us like royalty. We will highly recommend family and friends to come and purchase a vehicle at Hna of Concord. We will definelty be back. We arfe thinking about the HondaCRV now. More

Tom Teiro was very helpful, not pushy. We enjoyed working with him. He went the extra mile to insure that we understood all the features of the Honda we were purchasing. Dealing with Tom was a plea working with him. He went the extra mile to insure that we understood all the features of the Honda we were purchasing. Dealing with Tom was a pleasure. Chris James did a fine job walking us through all the paperwork. He was very thorough in explaining everything to us. Both Tom and Chris were very friendly and professional - they are indeed assets to Honda of Concord! More