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Honda of Concord
Concord, NC
3,948 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 28, 2012
I had fixed an appointment with Larry Fowler to check out a used Civic but I turned up early and Jonathan Shapiro helped us out till Larry came to office. I had thought I would have to wait till Larry came b a used Civic but I turned up early and Jonathan Shapiro helped us out till Larry came to office. I had thought I would have to wait till Larry came but Jonathan got started with the trade-in process for my existing vehicle. Larry was very friendly and explained everything very clearly. He showed the car and the car fax report and answered our questions patiently. We went for a test drive and he was more than happy to explain details about the car. They gave us a good offer on the trade and a good price for the car we went there to buy. So it was an easy process. Larry and later Tim helped us get thru the paper work in no time. Tim explained all the papers we were signing and let us read thru whenever we thought of making sure. We weren't very sure if we wanted that car but folks at Honda of Concord made things very easy and the choice was obvious. It was a completely friendly and hassle-free experience. I have walked out of places because the folks were too pushy. I had thought of visiting a couple of other places but I was happy with the deal I got and by the end of the day I was an owner of (yet another)Honda Civic! A highly recommended dealership! More
by gaurav7582
Employees Worked With
3, Larry Fowler
June 28, 2012
We stopped by Honda of Concord to see if any new Honda Civics had come in. We had no intention of buying a car on this occasion. We found that one had come in that was exactly what we were looking for. Civics had come in. We had no intention of buying a car on this occasion. We found that one had come in that was exactly what we were looking for. Mr. Tate was very friendly, professional, and courteous, and answered all our questions. In just a few hours we were on our way home with our new car. Thank you! More
by jeffkimnoah
Employees Worked With
Barry Tate
June 25, 2012
Kristin was a pleasure to work with and listened to my needs. The dealership went above and beyond to fulfill my needs. Excellent experience! Kristin did not try to get me in a car I could not afford and needs. The dealership went above and beyond to fulfill my needs. Excellent experience! Kristin did not try to get me in a car I could not afford and listened to my specif requests. More
by Chhamilton
Employees Worked With
Kristin Lents, Kristin Lents
June 25, 2012
The overall buying experience with Jeff and Mark (Sales Manager) was great. Most of the negotiations, etc. were doing via email / phone (I live 45 minutes away) but that was good. When I came in, everyth Manager) was great. Most of the negotiations, etc. were doing via email / phone (I live 45 minutes away) but that was good. When I came in, everything was smooth (since it had all been negotiated before hand) -- and there were NO SURPRISES! Whee! No last minute changes, etc. Tim the finance guy was very nice and straight forward as well. The only negative was that we purchased a few after market add-ons (spoiler, pocket grips and side body molding) -- some of the parts weren't in stock (no biggie) but the spoiler was. Well, I should have figured out with all the high traffic in the place (it's a great open airy windowy place btw, looks great) that there was a delay. Egads -- it took service over 3 hours to install and clean the car. Ugh. If I would have known that ahead of time, I would have just waited until all the parts were in and scheduled them all to be done with an appointment (so that's a future hint/tip). I will say the spoiler looked great when done! I would highly recommend Jeff & team to others looking for a Honda! More
by sjm
Employees Worked With
Jeff Hamm / Mark Seymour
June 22, 2012
Please don't discredit this for your own good! I've disregarded negative reviews when the majority is positive, that's generally what I do. But PLEASE! If you are looking at getting a used car from t disregarded negative reviews when the majority is positive, that's generally what I do. But PLEASE! If you are looking at getting a used car from these people, HEED MY WARNING! So initially we looked at a 2005 Ford Focus which was shown in inventory. We were told the car was shipped from South Carolina that day and would be on the dealership lot. When we arrived, they had a Blue Focus out there for us to see...but it was a 2010 used car, with broken interior parts, and they wanted $17000 for it! Not a good start... After getting it straightened out that the car was in fact STILL in South Carolina, we decided we could get it brought up to the Concord store...for a fee. Problem is, it requires a deposit, and a promise of sale. If you sign that, you can't get out of the deal unless THEIR technicians see a fault with the car and can't repair it. See a problem with this? They wanted us to put in writing a seal that we would buy this car no matter what, without ANY pictures even up on the website and not even seeing the car? Are they crazy?! It didn't end there. The sales manager, David Neumann, then came out to interject his bit of knowledge. He then tried to pass off other cars on the lot for us to buy instead. A Mitsubishi, a VW, a derelict Toyota; tell me how these are a Focus? As an experiment, he suggested a VW Toureg. It was priced at $12000; he offered it for $7100. We took a look. One of the LCD displays was messed up on the dash, and other than that looked fine...until I took off the oil cap. SLUDGED INTO A BROWNIE! I seriously don't think the oil had EVER been changed in 125k miles. I voiced this as a concern, and David then tried to pass it off on me for $6500. ARE YOU TRYING TO INSULT ME?! I asked if the Focus arrived, and was sludged that bad, if they would consider that a mechanical issue, and they said NO! Even though I am a mechanic, it doesn't take one to know you HAVE to change the bloody oil! They said ANY car with that mileage will look like that. Um, NO! I have three Foci, all with over 100k miles on them, with oil changed every 7500 miles with regular Walmart oil, and they are SPARKLING CLEAN! They assume everyone is an idiot and exploit that fact. When attempting to clear up questions of the 30 day warranty, David arrogantly told our salesman to forget about ordering the car, as if to say we were too much trouble to bother with and weren't worth it, simply because we asked questions. To conclude the experiment, I told him since we couldn't see the car, there were no pictures, and the condition was unknown, the price on the Focus would have to come down a bit. He blatantly wrote us off without a forethought and showed us the door. First off, I want to say that our salesman, Perry, was PHENOMENAL! He answered all of our questions, and was very polite and understanding. The problems started when he brought out his arrogant manager David. I don't know how they sell ANY cars under this guy! First you try to dupe me into buying a garbage car, discount it by nearly 50%, but you won't budge $500 on the car I REALLY WANT? A word of warning: They will try to sell you a discounted car at an unbelievably good price to lure you in, think you're getting an amazing deal, and clear it off the lot. I guarantee you it will blow up on you within a year. I, MY FAMILY, MY FRIENDS, AND MY ASSOCIATES WILL NEVER BUY A CAR HERE! I hope Honda Cars of Concord doesn't have David on the clock too much...otherwise, anyone with any investigative and cautious nature will avoid this place like the plague! They've already lost eight grand from us for their (David's) bad attitude. More
by focallocal
Employees Worked With
Perry and David Neumann
June 21, 2012
I give Dentis and the dealership five stars!!!!! They were all fun, courteous, and excellent people to work with. I would recommend this dealership to all of my friends and family. I am very satisfied wi were all fun, courteous, and excellent people to work with. I would recommend this dealership to all of my friends and family. I am very satisfied with my purchase and would like to say thank you to honda of concord. More
by kddymed
Employees Worked With
dentis
June 20, 2012
My wife and I are expecting our third child so it was time to be in the market for a minivan. With having two very young children at home and my wife being rather nauseous due to the pregnancy, it was e time to be in the market for a minivan. With having two very young children at home and my wife being rather nauseous due to the pregnancy, it was easiest for me to email local dealers in the area to find out which dealership I wanted to give my time and money. Jonathan responded to my email in a timely manner and answered every question I had. His offer for the price of the minivan was the best of any other dealers and I could just tell that he wasn't trying to give me a bad offer - he understood my request and gave me nothing more or less. When we got to the dealership he was great to work with and the whole staff was courteous and kind. We had already agreed on a price so they didn't waste any time to get us the deal promised. This was a very pleasant experience - Honda of Concord went above and beyond the other local Honda dealers in the area in every way. It's a little drive to get there, but I will be taking our new Odyssey there for all our service needs. I highly recommend this dealership and, specifically, Jonathan Shapiro! More
by jorogers1183
Employees Worked With
Jonathan Shapiro
June 08, 2012
Everything was done at a timely and courtious manner with this transaction. Mr Shapiro was great and very professional laid all the options for me and explained them to great detail. He has already been reco this transaction. Mr Shapiro was great and very professional laid all the options for me and explained them to great detail. He has already been recommended to a co-worker and i am sure he will do the same for her. Thank you! Good day! More
by bryan76
Employees Worked With
Jonathan Shapiro
June 04, 2012
Yolanda was very friendly and helped me find a van that was great for me. She was also very friendly and patient with my children who I bought along for the experience. After finding the right van Mr. IJ was great for me. She was also very friendly and patient with my children who I bought along for the experience. After finding the right van Mr. IJames was helpful in finding financing that fit into my budget. More
by davisced
Employees Worked With
Yolanda Williams, Yolanda Williams
