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Honda of Columbia - Service Center
Lexington, SC
144 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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144 Reviews of Honda of Columbia - Service Center
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June 30, 2021
Polite, respectful and super helpful. Very personable. Why in the world is there a twenty-five word minimum required to leave a review? Smells nice lol Why in the world is there a twenty-five word minimum required to leave a review? Smells nice lol More
by agandy
April 15, 2021
Friendly & professional customer service. Went in for an oil change and left with a new car. They made an offer I could not refuse. Looking forward to future purchases with this dealership. oil change and left with a new car. They made an offer I could not refuse. Looking forward to future purchases with this dealership. More
by kelly.elkins
Employees Worked With
Other Employees :
McCade Wolf
February 22, 2021
Sales person was very knowledgeable. He was very polite, and friendly. Adrian made buying the new Pilot a pleasant experience. I am extremely happy with my new Pilot. Thank you Adrian! and friendly. Adrian made buying the new Pilot a pleasant experience. I am extremely happy with my new Pilot. Thank you Adrian! More
by beverly0109
Employees Worked With
Other Employees :
Robert Cooper
January 19, 2021
Preston took time to listen to my concern and delivered as promised. I appreciate his customer-focused and friendly attitude. We'll be back again. as promised. I appreciate his customer-focused and friendly attitude. We'll be back again. More
by ANWyss
Employees Worked With
January 10, 2021
Preston has always taken great care of us over the years on our Acura. Its his level of service that brought us back to the dealership and ultimately we ended up buying another car, this time an Accord. Wit on our Acura. Its his level of service that brought us back to the dealership and ultimately we ended up buying another car, this time an Accord. With guys like him representing the dealership we will keep returning. Thanks Preston!! More
by Rhett
Employees Worked With
January 07, 2021
I purchased a new 2018 Honda Odyssey from Honda of Columbia. It has 2 manufacturer defects. We have dropped off the vehicle at the service dept. at least 8 times, done 3 ride alongs to confirm the def Columbia. It has 2 manufacturer defects. We have dropped off the vehicle at the service dept. at least 8 times, done 3 ride alongs to confirm the defects, 30+ Days without my vehicle. All of this and still no solution. Scott, the service manager, will not call us to update us or tell us a plan of action. The customer service guy ,Austin, is very pleasant and communicates well but only has so much authority. We've jumped through all the hoops that Scott has asked of us but still no solution to our problem. Our odyssey has 2 defects that Honda of Columbia's service department, the "Honda-Approved" body shop they took my van to, and the American Honda engineer can't fix. There has been no communication except they expect us to bring it in again for a repeat of what's already been done... confirm the problem, fail to fix the problem. This has been such a waste of my time and energy with no solution. Also 2 times while my van is in the shop at Honda, Brian, from the sales department, calls and tries to sale me another vehicle!!! He told my husband, "Sounds like you got a lemon and we need to take that off your hands. Let's get you into a new, better Honda vehicle. You only need to give us $15,000 more!" WHAT A DEAL! NOT! Honda of Columbia's customer service has degraded. They only want your money and want "to take you for a ride " until your vehicle needs servicing. BTW, 4 different times when I picked up my van from service department, there were other items broken or left undone by their employees. 1) Rear window disconnected and no longer worked. 2) Driver-side passenger door lock disconnected and missing, which allowed the door to be opened while driving. 3) Passenger-side 2nd row seat not fastened back in place after they took my car apart to hunt for defect. 4) Interior trim piece not put back in place, just laid on the back seat. I have failed to mention that this is all during COVID-19, and every time I'm told to bring my van to Honda of Columbia I'm putting myself and family at risk of being exposed to the virus. More
by Jessica
Employees Worked With
Scott McElroy, Brian Webb
November 23, 2020
Brian and Preston were very helpful. Preston was really nice, and got my recall done very fast. Pleasant and friendly. Would recommend Preston to anyone. nice, and got my recall done very fast. Pleasant and friendly. Would recommend Preston to anyone. More
by babyjet09
October 11, 2020
Extremely disappointed in this Honda dealer. My wife and daughter were traveling from Cincinnati to Charleston and experienced an issue with their 2019 Honda CRV about 30 miles from this dealer on Friday, 1 daughter were traveling from Cincinnati to Charleston and experienced an issue with their 2019 Honda CRV about 30 miles from this dealer on Friday, 10/09/20. I called the Service Department at 5:06pm to see if they could assist them if they arrived in the next 30-45 minutes. After being put in to voicemail several times and disconnected once, the receptionist took my number and said they would call me back. I never heard from them. Thankfully a good samaritan stopped and helped them out. I realize it is a Friday and it was last minute. However, their service department is open until 6:30pm. This is extremely disappointing from a Honda dealer who claims their customer service is second to none. More
by Doug Yaw
Employees Worked With
May 15, 2020
amazing customer service from Tanner, and quick turn around. Will definitely recommend this dealership to others. Thank you Honda of Columbia for a great experience. around. Will definitely recommend this dealership to others. Thank you Honda of Columbia for a great experience. More
by Atn8946
Employees Worked With
Tanner
May 12, 2020
Parts Department Excellent Went in to the Parts Department this past Saturday. Trevor Breen assisted me in finding the battery part I needed to a key fob. He was kind enough to Went in to the Parts Department this past Saturday. Trevor Breen assisted me in finding the battery part I needed to a key fob. He was kind enough to replace the battery right at the counter. He was knowledgeable and courteous. Trevor provided great customer service. More
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