Honda of Cleveland - Service Center

Customer Service A+ I bought my used car from Honda of Cleveland 2 years ago and it was one of the older models they had on the lot. Im sure they didn't make much off my I bought my used car from Honda of Cleveland 2 years ago and it was one of the older models they had on the lot. Im sure they didn't make much off my purchase but when my car was to old for the care plans they sold me, they took care of the flat tire i had 2 months into the purchase no questions asked... then again 6 months later and so on till every tire had either been replaced, repaired, or had the bead resealed. They honored the tire and wheel plan i wanted even if my car didn't qualify. I have dealt with most of the service representatives there over the year with this problem, Will Oltz, Greg Lee, Roger Russel, and the main man in charge of my car every time i showed up with this tire issue was Mark Duncan. Upon coming in recently with yet another tire flat, i asked about the fact that they issue came down to the wheel on my car not the tires. They were corroding away, and causing the tire issue. Mark Duncan got Brandon Perry the service manager involved and he got the owner of the company involved and within 2 hours they agreed to replace the wheel on my car. Never have i had an entire company do all the leg work for me to get my issue solved. They wanted to take care of the real problem which in reality wasn't their problem, it was mine to have to deal with and they wanted me to be happy with the car i purchased from them even if it was 2 years ago. Its been amazing working with Honda of Cleveland, not only did they help me get into a car fast when i needed it but they have taken care of me and my car since then even if its a Toyota and their dealer is right down the road i go back to Honda every time. Thank you Honda of Cleveland, and a special thanks to the service department. More

Simply "The Best" It's never a hassle or burden to get my Honda Odyssey serviced at Honda of Cleveland. My service advisor Greg is always smiling and goes above and bey It's never a hassle or burden to get my Honda Odyssey serviced at Honda of Cleveland. My service advisor Greg is always smiling and goes above and beyond to provide the best service possible. Everyone at Honda has always treated me like I am so special and as I look around and notice that it's not just me but everyone that walks through the door. I have never been more impressed with the hospitality I recieve. As soon as I pull in the bay someone is there smiling and telling me " goodmorning" then I enter the service department where they remember me by name. I never wait very long, but as I wait they take care of each person in the waiting room with drinks and and snacks. Mike Covington is always a pleasure! No matter how busy he may be he always takes the time to ask how I've been and ask about my boys. It's almost like family there. They have blessed me with their kindness and respect. I absolutely love Honda of Cleveland :) More

Honda CR-V Recall My 2011 Honda CR-V was on the airbag safety recall list. As soon as the part was available, I received a call from Roger Russell to let me know I cou My 2011 Honda CR-V was on the airbag safety recall list. As soon as the part was available, I received a call from Roger Russell to let me know I could bring my Honda in for the repair. My CR-V had some trouble with the battery being dead and Roger worked with me while I was getting my battery replaced and made it convenient for me to make an appointment to get my Honda repaired. When I am ready I will buy my next Honda from Honda of Cleveland. I bought my first Honda there from Fred Stewart and have been more than satisfied with my CR-V. More

Everything You Would Expect and More The service manager was courteous, customer focused, and very prompt. He never "let up" and was on top of every stage of service while keeping me inf The service manager was courteous, customer focused, and very prompt. He never "let up" and was on top of every stage of service while keeping me informed throughout. He reviewed to me all work done and what service I need to plan for next. He was energetic, professional, and caring. Thank you for such good service. More

Great People and Great Service Having 3 Honda vehicles in our family the service dept is very important to us. We are very happy with the service dept at our Honda of Cleveland. R Having 3 Honda vehicles in our family the service dept is very important to us. We are very happy with the service dept at our Honda of Cleveland. Roger Russell is my "go to" person and he never lets me down. He makes sure everything is taken care of and safe. He even explained the recent recall on my Ridgeline airbags and put my mind at ease. Good job. More

My first service at this dealership. From the minute I drove up to Service and walked in the door I could tell this dealership was different from the other dealership I have dealt with. T From the minute I drove up to Service and walked in the door I could tell this dealership was different from the other dealership I have dealt with. They made me feel welcome, had a very comfortable waiting area and did their job promptly. More

GREAT SERVICE Mark was very helpful. He was in constant contact with us to let us know what needed to be repaired and the time frame of completion. He was a profes Mark was very helpful. He was in constant contact with us to let us know what needed to be repaired and the time frame of completion. He was a professional at all times and very polite. He explained repairs, charges, and warranties very clearly. We will definitely recommend Honda of Cleveland to neighbors and friends. Van drives great!! More

Excellent Service Dept The service dept is quick, friendly, and detail-oriented. They always take the time to explain my vehicles needs and are the reason I keep coming back The service dept is quick, friendly, and detail-oriented. They always take the time to explain my vehicles needs and are the reason I keep coming back to Honda of Cleveland. More

great service! Roger and Mark were very clear in explaining the needed repairs but were not stereotypical pushy salesmen. They were polite and treated me like a per Roger and Mark were very clear in explaining the needed repairs but were not stereotypical pushy salesmen. They were polite and treated me like a personal friend. Prices were better as well. More

Great Service Team Mark Duncan and the service team do a FANTASTIC job! Every time I've needed service, Mark has went above and beyond! Honda is blessed to have an emp Mark Duncan and the service team do a FANTASTIC job! Every time I've needed service, Mark has went above and beyond! Honda is blessed to have an employee like him. More