Honda of Cleveland Heights - Service Center

Clarity on my car features My wife and I recently worked with Paul. He helped us realize the capabilities of all safety features and also pointed out how to sync devices, etc. W My wife and I recently worked with Paul. He helped us realize the capabilities of all safety features and also pointed out how to sync devices, etc. We would have been lost without him! Thank you. More

PitStop Service Was offered a "Pitstop" Service as a new buyer from Honda Motocars. Paul was great - really helpful - particularly w/ deleting old phone #s and linki Was offered a "Pitstop" Service as a new buyer from Honda Motocars. Paul was great - really helpful - particularly w/ deleting old phone #s and linking new ones. Plus he helped me navigate the rest of my appointment - which was for "regular" service. My service advisor - Ashley - was also great! More

Why doesn't every dealer have pitstop? pitstop is amazing! I didn't even expect the call but I'm so glad I called back. I learned about all my safety features and Paul even changed the time pitstop is amazing! I didn't even expect the call but I'm so glad I called back. I learned about all my safety features and Paul even changed the time on my clock! I also got a free carwash. Totally worth the ZERO dollars More

I worked with Chris He was kind and patient and took the time out to help me with my questions. He was professional and courteous and friendly and deserves a raise, somet He was kind and patient and took the time out to help me with my questions. He was professional and courteous and friendly and deserves a raise, sometimes you go to dealerships and people seem to be all about the money, but I can see he truly cares. More

Poor Service Experiences I bought a brand new Honda from Honda Mototcars Cleveland Heights in 2017 and every six weeks have had its oil changes and tire rotations performed at I bought a brand new Honda from Honda Mototcars Cleveland Heights in 2017 and every six weeks have had its oil changes and tire rotations performed at their 'state of the art' service center. Once my car was returned to me with a broken wheel cover due to careless handling during a tire rotation requiring it to be replaced; twice the under engine assembly was improperly handled/installed leading to it dragging falling off within a week of service and having to be replaced; AND MOST RECENTLY 09-24-2018: for a 3rd time [despite my initially having told Todd Bamm, the service advisor of my 2 previous experiences with the under engine assembly not being properly reinstalled by them] it was not once again reinstalled fully (it seems the service techs seem to prefer putting only half the part's many bolts back on it which leaves it (a large expensive part) in a compromised state that is hazardous to a driver). So, back up on the rack it had to go to fix the matter. During this same visit I reviewed the car before leaving(making sure the wheel covers were not broken and the under engine assembly not dragging) to discover the tires had NOT EVEN BEEN ROTATED! Each tire was in the exact location as when I arrived even though Aron Wright falsely indicated on the report that they had been rotated. I had to page Todd who could not provide an explaination for the oversight and handed me a handful of carwash coupons to make it better....and again back up on the racks it had to go! All said and done, my oil change and tire rotation took 2 full hours to perform despite Todd's introductory speach to me about their snazzy state of the art service center and their goal to ensure my service be performed in 45 minutes or less! How about focusing on QUALITY, TRAINED SERVICE TECHNICIANS....perhaps that will allow for proper and efficient service. I shouldn't have to examine the under belly of my car nor double check the service center's work before I leave the building....but sadly it seems I do. More