Honda of Cleveland Heights - Service Center

Customer service was amazing! Would recommend to anyone in need of a car. Definitely will be back. Would recommend to anyone in need of a car. Definitely will be back. More

We bought a van the last day of the year. It was a great experience. Mike was our salesman and there was no pressure at all. The general manager was so friendly. He came in and visited with u It was a great experience. Mike was our salesman and there was no pressure at all. The general manager was so friendly. He came in and visited with us while the paper work was being done. Definitely a different experience than we have ever had. We will definitely go back! More

I think I will be seeking service elsewhere. Every time I come in for simple maintenance service I am there for no less than 2 hours, esp if my apt is around lunchtime. I have 4 kids and cannot Every time I come in for simple maintenance service I am there for no less than 2 hours, esp if my apt is around lunchtime. I have 4 kids and cannot afford to spend this much time sitting around waiting for a simple oil change. More

Needed parts. Very poor signage to get to parts department. Once there all there is is a phone that rang for two minutes before anyone picked up who did not identi Very poor signage to get to parts department. Once there all there is is a phone that rang for two minutes before anyone picked up who did not identify themselves. I relayed what I wanted (three wiper blade elements), it took at least five minutes before anyone came with the parts, and another five minutes for him to log into his computer. Considering what the markup is on parts, this is very poor customer service. More

I would have left less than one star if it was an option. The service department is unethical and has no business integrity. They have had my car for nine weeks and it still is not fixed properly. I have don The service department is unethical and has no business integrity. They have had my car for nine weeks and it still is not fixed properly. I have done business with this Honda location for over 20 years. Under this new management, I would not only NOT recommend them, but also advise anyone thinking of buying a car from them to run fast and far away!!!!! More

Greetings, If there was a zero rating, that would be what I would give Honda of Cleveland Heights. I just had my vehicle in for service in the last several days. I received my vehicle with oil, boot s what I would give Honda of Cleveland Heights. I just had my vehicle in for service in the last several days. I received my vehicle with oil, boot stains, oily fingerprints inside of the vehcile. I notified my service advisor of this issue and I was informed that I would receive a complentary detail. I was afforded a vehcile to dry in the interim. The vehicle I was given was filthy and wreaked of marijauna. I was appalled because due to my profession this could have caused me some serious issues with my employer. Unfortunately, no one ever calls a client any more at this dealership when vehicles are ready for pick up. I received a text message only. I inspected my vehicle and found that no complementary detail was given, someone seemed to just attempt to wipe the oil and grease stains. In which they didn't even complete the job. I complained once again to the service mananger pertaining to the vehilce that I received and the condition of my vehicle. I did receive an apology however nothing else was offered to me. This is the third occurence of this behavior at this dealership. My vehicle was in for service a couple of months ago and the same scenario happened at the time as well. My vehicle was also damaged by someone in the service department which resulted in body work repairs that had to be made. Things to note are that the lines are always execessively long, and the professional decorum seems to be a lost art. My plan is to report these mishaps to the Ohio Attorney General, the Better Business Bureau, and the local news so that this unprofessional behavior can stop. I am in the market for purchasing a new vehicle and the sales side needs some recalibration as well. I set up a day and time to come to see a vehicle. I was left standing in the lobby appoximately one half of an hour. My potential sales rep was preparing to take me to see the vehicle when a gentleman yelled out, sorry its sold he can only look at it. The salesman apologized because he was unaware that the vehicle had been sold. While things happen, it is apparent that the level of communication in this delarship is lacking severely. My purpose to you potential consumer of Honda of Cleveland Heights, please be aware. I will not stand still and sit back to see another potential consumer hurt, incovenienced or simply ignored. Oh, how I miss the days of Motorcars Honda. Night and day is not even a close comparison. I will be made whole and any who comes after me will be made aware of this nightmare that I experienced!! More

Marcello is very personable and knowledgeable, I will return and tell friends. 10 out of 10! return and tell friends. 10 out of 10! More

Everyone was very polite and professional. All my questions were answered. Service was fast and done well. All my questions were answered. Service was fast and done well. More

Bahai was very helpful and kind. The whole dealership was great!! Recommend to every one. The whole dealership was great!! Recommend to every one. More