Honda of Clear Lake

I would give them zero stars if available. The service department is extremely rude and slow. They knew that an open recall was the cause of our A/C compressor failure, it was even confirmed b The service department is extremely rude and slow. They knew that an open recall was the cause of our A/C compressor failure, it was even confirmed by a third party mechanic. Days later we get the runaround, and bill for diagnostic and are told we need more diagnostics for another 700+. After presenting what was told to us by the third party mechanic I was asked "are you a master mechanic?" In addition they stated Honda wouldnt cover the repair because it was only for the compressor shaft seal, not a siezed compressor. Not the one covered in oil from the compressor shaft seal that leaked. We took it back to the other mechanic for repair and will never return. More

I made an appointment for 9 AM and was there early. After 2 hours and 14 minutes they finally started working on getting me a new ignition key. 3 hours and 15 minutes and over $300 for a new ignition k After 2 hours and 14 minutes they finally started working on getting me a new ignition key. 3 hours and 15 minutes and over $300 for a new ignition key, I won't ever be back. Like another reviewer said, What's the sense in making an appointment if they just place your vehicle at the end of the line and you sit and wait? More

4 / 5 times I’ve have a bad experiences there in your service department. I won’t be back ever. service department. I won’t be back ever. More

I'm very dissatisfied with my previous engagement with this Honda Dealer. I paid $155 for a diagnostic that I am confident was insufficient and needed to be completed more. The service manager was unwil this Honda Dealer. I paid $155 for a diagnostic that I am confident was insufficient and needed to be completed more. The service manager was unwilling to work with me to identify what was happening with the car. Instead, he hides behind a weak rationale for their insufficient diagnosis. Stay away from this location; drive north!! I am very sad by this experience as it seems they know I do not have the resources to explore this issue, so they continue to hide behind that that I can "Prove it" because they know I don't have the money to prove it. Trust me, Drive north. More

Poor customer service from Anthony; sales manager. They will call you repeatedly in one day for sale. Beware, once you purchase vehicle you’re on your own. They will call you repeatedly in one day for sale. Beware, once you purchase vehicle you’re on your own. More

What is the sense in making an appointment time for service and then when you arrive, you are told it will be a three hour wait? Rude service department personnel who seem to care less if you frequent service and then when you arrive, you are told it will be a three hour wait? Rude service department personnel who seem to care less if you frequent their business. Not going back More

I purchased a new 2020 Passport and also an extended service agreement, 5 yr. 60k oil change. I got two (2) oil changes and the last time I took the vehicle in for servicing, Honda Clear Lake refused to service agreement, 5 yr. 60k oil change. I got two (2) oil changes and the last time I took the vehicle in for servicing, Honda Clear Lake refused to honor the extended oil change service agreement. They said, they had a new owner of the dealership and no longer had to honor the agreement. This was the only Honda dealership that had any Passports in stock, with the specification I required at the time of purchase. So, I was kind of stuck. The Passport is a great vehicle, just don't trust the dealership to honor any agreements. More

Went to look at a Honda internet price went from 12900 to 14900 By Hispanic sales manager in charge and didn't want to give a reasonable price on a q50 we just got a cash offer at carmax for 19500 wanted to 14900 By Hispanic sales manager in charge and didn't want to give a reasonable price on a q50 we just got a cash offer at carmax for 19500 wanted to give us a xx for 57 bucks difference for a car purchase that had twice the miles and 4 yrs older Bait and switch in its classic format Stay away More

I am another one who would give a zero if possible. I had to have my car towed. The service advisor "forgot" to tell me they were on a "four day turnaround." Those were the first two deceptive state I had to have my car towed. The service advisor "forgot" to tell me they were on a "four day turnaround." Those were the first two deceptive statements. It took a week before they even looked at my car. They they had to order the part. Anyway, it's two weeks and two days and still no car. I wish I had seen this site before I had my car towed! More

We bought a 2020 Nissan Rogue SV AWD in April. The car was in good shape and had a clean Carfax report. We were told they had done a thorough safety inspection and that the brakes had been replace The car was in good shape and had a clean Carfax report. We were told they had done a thorough safety inspection and that the brakes had been replaced. We paid 21k cash for the car and opted for the extended warranty. Within 3 months we had returned to the dealer due to some minor but obvious issues that should have been addressed prior to sale, and then we had to file an $8000.00 repair claim due to cracked and separated control arm bearings, a leaking torque converter, and replacement of the rear differential. The Nissan folks said these were not normal issues and that it was likely involved in an accident. We were deceived and lied to, and the worst part is that they knew we were buying this vehicle as the main transportation for my 3-year-old nephew. I would not recommend purchasing a vehicle from this dealership. The whole story: We found the salesman to be very polite, helpful, and was not aggressive. When we got home, we noticed a noise that sounded like it was coming from a rear tire, we also found that when we tried to fill the windshield wiper fluid, it all poured out the bottom of the engine compartment. This was a little alarming because the reservoir was shattered, which seems unusual and should have been caught on the inspection. We contacted the sales guy and he put us in touch with the Service Department manager. We arranged to bring the car back for them to inspect. Unfortunately, they were unable to identify the noise from the rear axle, but they did replace the reservoir for the wiper fluid. As soon as we got home the noise started up again. We took it to another mechanic, and he said maybe it was a wheel bearing, so we went to a wheel bearing guy, and he said it was not a bearing, he thought it was the rear differential. We tried to schedule it at Honda, but it was a 5-day lead time just for diagnostics, so we called Clear Lake Nissan to see if they also accepted the warranty, and thankfully they did. They replaced the rear differential, both front control arms due to cracked bearings and separation, and the main seal for the torque converter. These issues were confirmed by the inspector from the warranty service. They came out to take photos and verify the work due to the astronomical cost of the repairs. Because we had the warranty, we only paid $100 for the deductible, but the overall cost was more than $8000.00, I am thankful for that, but just knowing that we could have ended up with that kind of bill so soon after purchasing is insane. Buyer beware and definitely opt for the warranty. More