Honda of Chantilly

Service to my Honda Accord and Honda Civic I recently brought my Honda Accord and Honda Civic to Chantilly Honda for wheel alignments and had a great experience. I previously took the cars to o I recently brought my Honda Accord and Honda Civic to Chantilly Honda for wheel alignments and had a great experience. I previously took the cars to other service facilities in the area and was told that the alignment could not be done exactly to specification due to the age of the car(s), but they would try the best they could. Unfortunately, the alignment was done incorrectly and I found myself unhappily returning with a misaligned car. Luckily, I discovered Chantilly Honda. After speaking with Julio Carrascal in the service department and explaining my alignment problems, he assured me that the top mechanic, Greg, would do the alignment. Julio even took it a step further and introduced me to Greg. To my relief, the car was finally aligned properly. My overall experience at Chantilly Honda was unmatched. Not only was Julio extremely helpful and knowledgeable, but he also had the Service Department inspect the entire vehicle and provide me with repair recommendations. I highly recommend Chantilly Honda for their exceptional service. There are few places where you can find a reputable and trustworthy mechanic these days. I rate them 5 out of 5 (highest 5). More

Great experience buying my accord I decided to buy a Honda accord a few weeks ago.I started asking around a few dealers for price quotes. Rob has been very straightforward and helpful I decided to buy a Honda accord a few weeks ago.I started asking around a few dealers for price quotes. Rob has been very straightforward and helpful during the process. Being a new shop, they are also very aggressive in terms of prices. Rob gave me a detailed quote and followed up multiple times to provide help. We were able to agree on a very attractive price over the phone. Rob sent me the details through email. The next day I went to pick up the car, the order was printed out with the agreed-upon price without any fuss. There was no last-minute surprises. It was a breeze going through the buying process. Thanks Rob for making it so easy. In addition, I also went though Rob to get Katzkin leather seats installed on my LX model and it looks great so far. Thanks. More

Fun and Comfortable Experience! Working with Brian at Chantilly Honda was wonderful! He was very personable and attentive to our needs and requests. He took the time to explain all o Working with Brian at Chantilly Honda was wonderful! He was very personable and attentive to our needs and requests. He took the time to explain all of the features of the car and answer all the questions we had. His knowledge of the make and model of the car, including all of its features, was impressive. Working with him was a very comfortable experience, especially for a first time car buyer! His commitment to getting us the deal we needed was both refreshing and satisfying. I would definitely work with Brian again for any future car buying needs! More

An Excellent Customer Service I highly recommend Honda of Chantilly to my family and friends. The Management team and their staff have an outstanding customer service and very cou I highly recommend Honda of Chantilly to my family and friends. The Management team and their staff have an outstanding customer service and very courteous. More

Great Experience on 2014 Honda Odyssey buy @ Chantilly Honda Had a great experience working with Rob Fraker. We negotiated with several dealers over email on our Honda Odyssey EX, but when the prices got low an Had a great experience working with Rob Fraker. We negotiated with several dealers over email on our Honda Odyssey EX, but when the prices got low and very similar from a couple of them, we choose to work with Rob as he gave very straightforward, detailed responses, and got back to us same day on every question about the offer. The experience at the dealership was good both while leaving the deposit and picking up the car. Although there was a bit of the dealer wait experience when picking up / waiting on the financing person, it was better than most of my previous car buying experiences and there was no last minute switches or changes. i would recommend Rob Fraker and Honda Chantilly to others for new car purchases, they seem to have it together even though the dealership has only been open a short time. More

First Car Buying Experience Gone Well! I just purchased a brand new 2014 Honda CRV from this Honda dealership. When I knew I needed a new car I started sending out asking for quotes from d I just purchased a brand new 2014 Honda CRV from this Honda dealership. When I knew I needed a new car I started sending out asking for quotes from difference Honda dealerships to see if I could get an excellent price. Honda of Chantilly was not my first place to go since I had another dealership offer me a lower price but right when I was about to go to the dealership to purchase the car they upped the price, which sent me back to the drawing board. I had been in contact with Rob Fraker at Honda of Chantilly and when I mentioned I was still in the market for the car he told me he would give me the price he offered from the week prior which was great! When I arrived at the dealership I met with Rob and we talked. He mentioned that they did not have the car I wanted on the lot, but they would look for one and hopefully have one soon for me. I started all of the paperwork and I also learned they would match my trade in offer which saved me a trip to trade in my old car. After finishing most of the paperwork I had to leave and wait to see when my car would come in. To my surprise the very next day I received an email saying the car I wanted was on the lot. So I went in after work finished all of the paperwork, which for me was very overwhelming having never bought a new car before, but everything was explained to me in ways I could understand it, I was not pressured into adding any extras. I then found out that Rob personally went down to another dealership and drove back the car I wanted to the Honda dealership. When I was done with the paperwork and I was just waiting for my car to finished being cleaned I walked around the brand new facility that was perfectly clean, and was HUGE! There are two floors when I wait, there are TV's, Starbucks coffee, a quiet room and a play room. My fiancee who had just bought a car, not from Honda, was also extremely impressed with the Honda facility and the service area. Rob was wonderful to work with and made the process easy and painless. Every time someone asks where they should buy a Honda I continually tell them to go to Honda of Chantilly and ask for Rob Fraker. I love my Honda CRV! More

Excellence in both sales and service Very much enjoyed working with salesman Gene Dammer - responsive, professional, and friendly. Service Manager, Eric Tarzler - Very much enjoyed wor Very much enjoyed working with salesman Gene Dammer - responsive, professional, and friendly. Service Manager, Eric Tarzler - Very much enjoyed working with Eric - responsive, professional, and friendly. Mechanic - Craig King - quick, professional, and thorough - installed items I had ordered, walked me through my newly purchased car, explaining all facets of mechanical and operational details - very much appreciated his willingness to "show me" my new vehicle. Beautiful new facility - attractive, spacious, and comfortable. Maintenance arena was very nicely organized. More

Outstanding Customer Service from Peter Kim My family was in the market for two new cars. Before visiting Honda of Chantilly, we were dealing with another dealership but they did not accept our My family was in the market for two new cars. Before visiting Honda of Chantilly, we were dealing with another dealership but they did not accept our asking prices. So, we went to Honda of Chantilly simply because it was the second closet dealership to our home. Peter Kim was our salesman. As a salesperson, Peter was very professional, patient, and courteous. Before closing our deals, there was a little incident in which our potential discounts were not accepted. Peter went above and beyond to "fight" for us to get our asking prices. With his help, we were able to drive home the two cars with the price tags we wanted. Needless to say, we are extremely pleased with our purchases. We certainly would come back to Honda of Chantilly for our future purchases not because it is the second closet dealership to our home but because of the excellent customer service we received from Peter Kim. More

Great car-buying experience Honda of Chantilly was helpful and informative when it came to buying my first car. Their staff are professionals with a firm grasp of customer servic Honda of Chantilly was helpful and informative when it came to buying my first car. Their staff are professionals with a firm grasp of customer service who made my car-buying experience a smooth one. I got a very good deal on the car I bought and trust that Honda of Chantilly will continue to be of service with my future needs. More

They are new and ready to work with you I have visited several dealerships and, frankly, none comes close to Honda of Chantilly. Perhaps it is because it is new and large with interesting a I have visited several dealerships and, frankly, none comes close to Honda of Chantilly. Perhaps it is because it is new and large with interesting amenities but at the same time my wife and I noted that everyone did appear to be genuinely friendly and willing to assist if they see you unattended. The bottom line is that the price they offered us was very aggressive when compared to other offers. However, what was as important to us was the excellent treatment we received from Carlos Davila who was the ultimate professional: attentive, courteous, and literally bending backward to ensure that our experience was very pleasant (is this typical of a visit to a car dealer?). If you want someone at Honda of Chantilly to give you a fair deal, you may want to contact Carlos whom we very highly recommend. We also want to mention "Smiley", the finance manager, who made this component of the visit very enjoyable with his pleasant personality and interesting background and his willingness to work with us. No perceived pressure during this stage of the process. Needless to say, we are extremely pleased with Carlos, Smiley, and - of course - our new Honda Accord. We have already begun recommending Carlos and Honda of Chantilly to our friends. Most likely I shall see you all again when we are ready to follow this route again. Thanks, guys. Ron More