Honda of Chantilly

Dishonest and Unreasonable Saw a series of bad reviews and brought it up to the salesman. He said, "You can't make everyone happy". Do not ignore the bad reviews and do believe Saw a series of bad reviews and brought it up to the salesman. He said, "You can't make everyone happy". Do not ignore the bad reviews and do believe that they tried to make anyone happy, they were not happy because the dealership and salespeople are not honest and skirt the law/agreements wherever possible. I came to buy a honda accord which had dents in the driver door, cracks on the gear selector, and illegal tint on all of the windows. However, all photos of the car online were angled so that these issues were hidden and the lighting was such that the tint on the windows was not discernible since there were no other cars around for reference. The fee is $600 which is at least double what other dealers charge with no added benefit and is non-negotiable, this means that their slightly more attractive list price is usually at least as much as their competitors in actuality. When I arrived there was only one key and it was split open, which they refused to repair or replace. When I had the car inspected it turned out that the tint was at 17% visibility instead of the approximately 75-90% that is legal. I asked that they remove it carefully using heat or liquids as opposed to a razor blade to avoid scratching the windows or antennas in the rear window. I later found scratch marks on the windows, and residue everywhere as they had merely pulled the tint layer off but not actually cleaned the windows. The radio also now has poor reception in any adverse weather. When I went to go check on what was taking so long I found them screaming at one of their mechanics who had warned them earlier that they should wait until someone who had done it before returned before attempting it, though they assured me they had someone else coming that was experienced and had the appropriate tools. They refused to lower the price based on any of the previously damaged items mentioned nor the results of making the windows legal. At that point I was thoroughly disgusted with them but needed the car and bought it anyway. When I had them assess my current car (15 years old) for a trade in they offered $100 and nothing more though it ran fine and had no body damage. This further confirmed that they were not at all interested in dealing fairly or honestly in anyway. The entire time they were whisking the car away, talking in hushed whispers to one another, and lieing through their teeth about the condition of the car/its whereabouts/who was doing what it with it. They did not respect me the customer, nor their own employees. More

In and out - stress free Today I went in and purchased a Honday Odyssey with Saxon Reynolds. He was GREAT - he made sure questions were answered and details were shared witho Today I went in and purchased a Honday Odyssey with Saxon Reynolds. He was GREAT - he made sure questions were answered and details were shared without any pressure. He was very thorough and helpful. I appreciated the time he took to explain and show me all the technology, buttons etc. He was a very kind professional who I would highly recommend to anyone looking to purchase a Honda! More

Great buying experience! Tyler did all of the leg work to get the best deal possible for me. He made sure I got exactly what I wanted and then some. I was most likely not his Tyler did all of the leg work to get the best deal possible for me. He made sure I got exactly what I wanted and then some. I was most likely not his easiest sale, but at all times he was professional and extremely courteous. If you are looking for a vehicle, I recommend Tyler Stewart to get it done for you! More

Very Professional I have had my Honda Odyssey for routine service and Mr. Al Dintino was my service consultant. Mr. Dintino explained every thing that my car needed and I have had my Honda Odyssey for routine service and Mr. Al Dintino was my service consultant. Mr. Dintino explained every thing that my car needed and the difference between service packages. He took very good care of me since I walked in and kept me updated with the status of the service on my vehicle. I would highly recommend Mr. Dintino and definitely will continue to work with him for all my service needs. Thanks Mr. Dintino. More

Best place to buy your next Honda period. We bought a 2016 Honda CRV-EX from Honda of Chantilly on December 01, 2015. Since we are in Gaithersburg, MD, we called and spoke to Stephanie on 30th We bought a 2016 Honda CRV-EX from Honda of Chantilly on December 01, 2015. Since we are in Gaithersburg, MD, we called and spoke to Stephanie on 30th November. She gave us the best available price that included their black friday promotions. Unfortunately we could not make it to the dealearship that night. Next day when we spoke to her she told us the black friday event is over but she will talk to her manager and try to get us deal as close to it as possible and she did. All this on the phone. She is the best sales person we have ever dealt with. Not only she went out of her way to make sure we get the best deal, she also worked with us in getting our car delivered in MD. I was assisted by Niema and Saxon at the dealership as I went there to finalize the deal and do all the paperwork. Every one was so eager and excited to work with us and make the entire car buying experience fun and enjoyable. This is the best dealership to buy your next honda. They value customers unlike the dealers in MD (Criswell Honda are u listening???) More

Excellent buying experience Purchased a new 2015 Honda CR-V EX-L at Honda of Chantilly on November 25, 2015. Our sales representative, Christian Begazo, was outstanding. Conduc Purchased a new 2015 Honda CR-V EX-L at Honda of Chantilly on November 25, 2015. Our sales representative, Christian Begazo, was outstanding. Conducted most of the negotiating via email prior to visiting the dealership. Once we arrived, we took a test drive and completed all the paperwork to complete the sale. The price was just as we had agreed to on line: no last-minute add-ons or changes. Very smooth and relatively quick. Very satisfied with both Mr. Begazo and the dealer. If the service department is this good, we will have a very pleasant experience with our new Honda. More

Fred Gosain - Excellent sales representative! Fred Gosain is an excellent sales representative for Honda of Chantilly, VA. He helped us in our search for two 2016 Honda automobiles - an HR-V and Fred Gosain is an excellent sales representative for Honda of Chantilly, VA. He helped us in our search for two 2016 Honda automobiles - an HR-V and a Honda Pilot. Fred detailed key differences in the trim lines for both cars enabling us to make an intelligent buying decision. He worked diligently to find the cars for us. Fred communicated with us on a regular basis about availability. He worked with us on price. All-in-all, an excellent experience. More

Wonderful car buying experience! We had a wonderful experience buying a new Ho da Odyssey. Justin was very knowledgeable and helped us make a great decision. Smooth and quick buying We had a wonderful experience buying a new Ho da Odyssey. Justin was very knowledgeable and helped us make a great decision. Smooth and quick buying experience from him and Rob. Thank you!! More

Excellent Service! I worked with Justin Sproles in late October to purchase a new CRV. Justin was great to work with! He provided excellent customer service; and the bes I worked with Justin Sproles in late October to purchase a new CRV. Justin was great to work with! He provided excellent customer service; and the best part was he provided honest opinions on options and extended warranty based on my intended use of the car. He was extremely knowledgable and a pleasure to work with. I would definitely recommend working with him! More

Best Car Buying Experience Ever!!! We just purchased a 2015 Honda CRV from Honda of Chantilly. Our salesman was Jeff Nyhuis and what and awesome person he is. I have never had such a We just purchased a 2015 Honda CRV from Honda of Chantilly. Our salesman was Jeff Nyhuis and what and awesome person he is. I have never had such a positive car buying experience and I feel that Jeff's demeanor and personality made this purchase so much fun. The price I was quoted could not be touched by any other dealers and Jeff quoted that price to me over the phone!! AWESOME EXPERIENCE... Steve and Lynn Martin More