Honda of Chantilly

The management at Honda Chantilly has been extremely disappointing, particularly Shatabh and Borna, who exhibited unprofessional behavior. When I traded in my old car, they gave me temporary plates, but disappointing, particularly Shatabh and Borna, who exhibited unprofessional behavior. When I traded in my old car, they gave me temporary plates, but misplaced the license plates I had transferred. Now they’re telling me the plates are unavailable, forcing me to go to the DMV, which cost me both time and money. This has been the most frustrating and unsatisfactory service experience ever. More

TL;DR: THEY STOLE THE CAR I SOLD THEM! !!! I sold my old car to this dealership on September 23 and gave them the title that same day. The paperwork I signed said I would get my check wi !!! I sold my old car to this dealership on September 23 and gave them the title that same day. The paperwork I signed said I would get my check within 48-72 hours, but it has now been 15 business days, and I still haven’t received it. I called multiple times over the past two weeks to ask about the check, but I’ve had a hard time getting any clear answers. Several employees said they would call me back, but they never did. When I called again today, I was told that the sales team hasn’t even sent my paperwork to accounting yet, and I’d need to wait another week. By that time, it will have been 20 business days, which is way longer than the promised 72 hours. Now when the phone rings to the sales department, it is unanswered, and I am instead redirected to service every time, so it's obvious that they are avoiding me. What makes it worse is that the dealership already has my old car listed for sale on their website, but I’m still waiting to get paid. I understand things can get busy, but this is not the level of service I expected from such a big, well-known dealership. If they had just communicated better and followed through on their promises, this experience could have been a lot smoother. I really hope they fix their process because this situation has caused me a lot of stress. If you’re thinking about selling your car here, be careful!!! . I’m still waiting for my check, but if I don’t get it soon, I’ll have to escalate this to corporate, spread this to all of my social media followers, and lawyer up. More

George was an excellent sales representative! Smooth purchase process, easy paperwork. Highly recommend working with him! Smooth purchase process, easy paperwork. Highly recommend working with him! More

My experience was top notch from the very beginning to the very end. George was responsive, patient and very easy to work with. Financing was very non stressful as well. It was a great experience. I would the very end. George was responsive, patient and very easy to work with. Financing was very non stressful as well. It was a great experience. I would undoubtedly purchase a vehicle from this dealership again. More

George was knowledgeable, friendly, and made buying our CR-V hybrid a seamless and enjoyable experience! CR-V hybrid a seamless and enjoyable experience! More

I bought my first car at this dealership with George as my salesman. He was very kind and patient as it was my first car and answered all the questions that my mother and I had. He’s very attentive to deta my salesman. He was very kind and patient as it was my first car and answered all the questions that my mother and I had. He’s very attentive to detail, and even after purchasing the car he continues to be a great help with any further questions we may have. More

I got a new Honda even though all I went in for was an oil change! George helped me thru the process with no pressure, he was easy to talk to and answered all my questions. It was nice working with Georg oil change! George helped me thru the process with no pressure, he was easy to talk to and answered all my questions. It was nice working with George. He is a great salesman. I’m loving my new Honda! More

Jordan Haynes was our sales person and we had a great experience working with him. He explained every details about our car and addressed all our concerns. Jordan made buying a car a pleasant experience experience working with him. He explained every details about our car and addressed all our concerns. Jordan made buying a car a pleasant experience and we are sure to go back to him for our next purchase. More

Everyone we encountered was friendly and helpful. Jordan Haynes ultimately helped up throughout the process of purchasing my new accord. Jordan was patient and answered all my questions and if he did Jordan Haynes ultimately helped up throughout the process of purchasing my new accord. Jordan was patient and answered all my questions and if he didn't know the answers he would go ask someone who did. He made the experience overall more pleasant than it has been for me in the past and I would highly recommend him. More

- Vehicle listed online less than what manager said it should be. Manager would not come close to honoring the price the vehicle was listed as online. - I requested that my credit not be pulled, as I wa should be. Manager would not come close to honoring the price the vehicle was listed as online. - I requested that my credit not be pulled, as I was pre-approved by my bank. Finance person did a hard inquiry with 4 different banks. - I noted to the sales and finance team that I was to apply $10,000 as a down payment and the finance person completed the full loan with my bank instead and shrugged it off suggesting I can just pay $10,000 as a payment to the loan instead of what I planned on doing. - Vehicle was not detailed properly prior to me driving home from the dealership. There were several areas that adhesive was previously applied on the windshield and dash and these were not removed. - My vehicle was purchased at just about 30K miles and the 30K miles service had not been completed prior to me purchasing. Imagine purchasing a vehicle for over what the list price was online but still settling and then spending over $1,000 to complete the recommended 30K service during the first week owning the vehicle. - I emailed the general manager and sales person on 5/26/24 requesting confirmation that their finance team had submitted the documents back to my bank as it was not showing up that it had been done. As of today 5/31/24 they have not gotten back to me, but have received advertisement from their team. - Several people told me not to go to Pohanka and I should have listened. More