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Honda of Burlington
Burlington, WA
191 Reviews
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191 Reviews of Honda of Burlington
March 01, 2019
Awesome people True to their word!! Awesome staff to deal with and very professional. Would recommend this dealership looking for a quality product and great peopl True to their word!! Awesome staff to deal with and very professional. Would recommend this dealership looking for a quality product and great people! Thanks Sims More
by Zim16
Employees Worked With
Bobby Maynard
December 09, 2018
Seems to be OK with possibleBait and Switch selling tactics We have a large family and huge social network between Bellingham and Seattle WA, I have told this story to many friends and family, but I felt an obl We have a large family and huge social network between Bellingham and Seattle WA, I have told this story to many friends and family, but I felt an obligation to create an account specifically to share it here as well. We are extremely dissapoined in the managers at Sims honda in Burlington and Northwest Honda in Bellingham. This week, for the first time in my life, we were victims of what may have been bait and switch methods while looking for a car for my son at Sims Honda. We were quoted a reasonable price on a car we liked - we repeated the quote to a room full of salesmen (we were in the office area haggling the price for ten minutes with around 3-4 salesmen). After using both our bank's value tool (Nada) and their proprietary inhouse pricing software, a quote was confirmed orally "plus tax and license." We said we'd only pay that amount if we loved it after a test drive. Spirits were high and we went on the test drive. It should be noted the quote wasn't tossed out in quick conversation with a salesman, it was after ten minutes of negotiation in a room full of salesmen. The test drive went excellent! We fell in love with the car returned to the dealership, spent another 10 mintues discussing the car with my son, then decided to make the leap and purchase the car! At last! A reasonable car for almost the fair market price!! Nope. When we told the salesman we'd like to buy, he feined surprise that we were quoted that price ten minutes ago. We felt manipulated into wasting the time researching, meeting with our bank, negotiating and taking the test drive and my son was crushed since we'd already been looking for a car for so long. I explained that this felt like bait and switch, and even spoke to the managers of both locations (Andrew, Todd, Bobby, etc...) to stand behind their salesman's word. The final excuse was that "we were only saying that quote to see if you were a serious buyer." Manager Andrew at Sims said "he thought it was tacky" to quote low like that then raise the price, but in the next breath told us we were rude for insisting they stick to their oral quote. Their final "apology" was one of those "we're sorry you're upset" but they didn't take any responsibility for their employee's unethical practices. Their final offer after half-hearted "apology" was still $2000 over Fair Market Price after tax and licencing - because "they'd put so much into this car already." Very dissapointed and disheartened by my experience with them, and their collective inability to take resonsibility for their salesman "checking to see if we were serious buyers" with what may indeed be bait and switch selling tactics - is a serious concern. If they simply apologized and honored the originally quoted price, they could have sold so many cars with us through friends and family over the years! This short-sighted thinking just doesn't make sense to me!! We are still seeking contact with the owner Lance Sims in hopes they will stick to their word and honor their price. I know they can, but on that day, the hive mind took over and it was "us against them." very, very unfortunate experience. P.S. There's a reason it's illegal to use Bait and Switch advertising in WA state. Here's the law: RCW 19.230.340 - Prohibited practices. It is a violation of this chapter for any licensee, executive officer, responsible individual, or other person subject to this chapter in connection with the provision of money services to: (1) Directly or indirectly employ any scheme, device, or artifice to defraud or mislead any person, including but not limited to engaging in bait and switch advertising or sales practices; But as Sims Honda salesman Andrew Hovenden said to us that day when addressing our concerns "It's all in the nuance." More
by Forrest Craig
Employees Worked With
Andrew Hovenden
October 11, 2018
Easy purchase I came to the dealership knowing I wanted an electric vehicle of some kind but with limited knowledge Dax was very knowledgeable and helped us pick I came to the dealership knowing I wanted an electric vehicle of some kind but with limited knowledge Dax was very knowledgeable and helped us pick the right car for us. The dealership made the sale go smoothly which is a rarity in my experience. We are very happy overall with the whole operation. More
by Captain Frank
Employees Worked With
Dax Moon
August 01, 2018
I hate shopping for a car generally. The staffs friendliness and sincere desire to find the best car and price for us, made the car shopping experience enjoyable. We thought the experienc The staffs friendliness and sincere desire to find the best car and price for us, made the car shopping experience enjoyable. We thought the experience was great and we love the car. More
by lasd
Employees Worked With
Jimmy Iddins, Raj Khanna, RJ Hart
April 27, 2018
Sales manager is the best! Andrew educated us thoroughly about our 2010 Element. He even told us about the dog package. Saving up for that and we’ll buy it from you. He’s excite Andrew educated us thoroughly about our 2010 Element. He even told us about the dog package. Saving up for that and we’ll buy it from you. He’s excited about the product and it shows. More
by Adventuredog
Employees Worked With
Andrew Hovenden
April 16, 2018
Super personable customer service I came in but knowing what I wanted and left loving what I got because Andrew took the time to help me explore what mattered to me. He was patient, ki I came in but knowing what I wanted and left loving what I got because Andrew took the time to help me explore what mattered to me. He was patient, kind and knowledgeable. He didn't "used car salesman" me at all. I didn't feel like he was trying to make a sale.. he was trying to match me with a vehicle that was ideal for my lifestyle, needs and budget. He is detail oriented and made everything quick, seamless and fun. I would definitely recommend! Thank you Andrew! More
by Quasar
Employees Worked With
Andrew Hovenden
April 13, 2018
Andrew was amazing! I usually hate car shopping but had a great experience with Andrew. I will definitely recommend him to all my friends and family. He helped me feel co I usually hate car shopping but had a great experience with Andrew. I will definitely recommend him to all my friends and family. He helped me feel comfortable and love my purchase. More
by Katiekatielady
Employees Worked With
Andrew Hovenden
April 12, 2018
Comfortable and easy Seems was great to deal with, Andrew and Mike both went above and beyond to make sure I got the car I wanted and at a price I could handle. Seems was great to deal with, Andrew and Mike both went above and beyond to make sure I got the car I wanted and at a price I could handle. More
by Khail2099
Employees Worked With
Andrew Hovenden, Mike OLaughlin
April 12, 2018
Stellar service Great customer service and communication with customers. Appreciate Andrews work ethic. Stepped in to help when we needed some advice and kept our bus Great customer service and communication with customers. Appreciate Andrews work ethic. Stepped in to help when we needed some advice and kept our business with his integrity. More
by MsCarolyn
Employees Worked With
Andrew Hovenden
April 12, 2018
outstanding service The moment you walk onto the lot to view vechicles, you’re treated with respect and as family. The entire process of purchasing three vehicles over th The moment you walk onto the lot to view vechicles, you’re treated with respect and as family. The entire process of purchasing three vehicles over the years with Sims and Andrew have been amazing. I refer folks to see for their self the service and ease including my parents whom recently purchased a car from Andrew and Sims More
by Tami9840
Employees Worked With
Andrew Hovenden
