Honda of Bellingham

Worst Customer service From Bruce This is the worse dealership in Northwest. I purchased 3 Honda for my family and 4 for friends. They never appreciate the repeating customer. So, this This is the worse dealership in Northwest. I purchased 3 Honda for my family and 4 for friends. They never appreciate the repeating customer. So, this time I have to go to Marysville Honda and I purchased my Honda pilot 2015 from there. I purchased maintenance service agreement at the time of buying and I paid $1500 for 60000 miles service pan in advance. The service department has a person name Bruce who is in the dealership from long time and he is the one who is Uncooperative, unprofessional customer service and sorry to say Red Neck guy. He didn't know how to check the maintenance agreement in the computer and he was telling his co worker that he has to go to Marysville dealership and in the mean time Steve I think he is the manager of service department came and told him to check his computer and when he put the Vin# the agreement was there, but I think he will create the same problem when I will go for service this week and If this happen again I will contact the Honda and let them know about this dealership customer service. More

Check with Bruce I have been dealing with Bruce in service for well over 10 years and he is always amicable, professional and knowledgeable. He has a soft touch and k I have been dealing with Bruce in service for well over 10 years and he is always amicable, professional and knowledgeable. He has a soft touch and kid gloves when presenting the bottom line and the final dollar service amount. You almost want to call him "cousin Brucey!" More

Best customer service I live in Ketchikan Alaska and needed to buy a used car. There are not a lot to choose from here so we decided to buy one from Washington and have it I live in Ketchikan Alaska and needed to buy a used car. There are not a lot to choose from here so we decided to buy one from Washington and have it shipped over. From day 1 they have been nothing but friendly and helpful. Ron, John and Sam answered all of my questions and made purchasing a vehicle from another state fast and very easy. Hands down the best customer service I've had, ever! I will be telling my friends in Washington and in Alaska to give them a call if they are looking for a new or used vehicle. More

Pleasant car buying experience We ended up purchasing a 2016 Honda Pilot and had a pleasant car buying experience. John took us out for a test drive. He was personable and engaging. We ended up purchasing a 2016 Honda Pilot and had a pleasant car buying experience. John took us out for a test drive. He was personable and engaging. We already knew that the Honda Pilot was high on our list to replace our previous car. John was ready and able to answer our questions. We were happy that NW Honda was able to work with us on our trade in to get us into the car we wanted. Being that the 2016 Pilots have been harder to come by being so new they were flexible with us. Sam was very friendly and was great with walking us through the options available to us. I called the next day with a question and Sam was quick with her response by emailing the document I asked for right away. Both John and Sam followed up with us to make sure all was well and that we had what we needed. All the staff we encountered were welcoming and nice. More

Amazing team! Our experience was completely painless. We felt that everyone we worked with had our best interest in mind. I can't recommend them highly enough. Our experience was completely painless. We felt that everyone we worked with had our best interest in mind. I can't recommend them highly enough. More

2008 dodge ram 1500 Excellent! Travelled from seattle to bellingham (1.5 hr drive) to view a used truck . Very professional, provided excellent customer service before, Excellent! Travelled from seattle to bellingham (1.5 hr drive) to view a used truck . Very professional, provided excellent customer service before, during and after the sale. Will recommend this dealership at every opportunity. More

Don't really like shopping for cars Hadn't purchased an automobile for some time. Wasn't looking forward to the experience. Purchased a 2014 Pilot. John was knowledgable and patient with Hadn't purchased an automobile for some time. Wasn't looking forward to the experience. Purchased a 2014 Pilot. John was knowledgable and patient with us. Nice experience, great product. More

Outstanding Professionalism and Personalization My wife and I had been interested in purchasing a Honda Pilot for some time. We haven't had the greatest experiences purchasing past vehicles and dre My wife and I had been interested in purchasing a Honda Pilot for some time. We haven't had the greatest experiences purchasing past vehicles and dreaded going onto another car lot to be hounded and "taken advantage of". After engaging in extensive research and enduring some hard luck with our past vehicle we reached out to salesman John Cabal at Northwest Honda. Mr. Cabal demonstrated exceptional listening skills and personally saw that we were taken care of as he exhausted an incredible amount of time answering questions, performing some research for us and looking for exactly what we wanted. Mr. Cabal provided follow up phone calls at our convenience and worked with us to get exactly what we wanted at a price we were extremely happy with. Needless to say, we felt taken care of and will go ONLY to Mr. Cabal when in need of our next vehicle. In fact, contrary to my past experiences, I have recommended John Cabal to other work colleagues and friends assuring them that he will listen to their needs and ensure that they are happy with their purchase. It's obvious that John Cabal enjoys his profession. He is an easy person to speak with, share laughs and get down to business when the time warrants it. Thank you Mr. Cabal! Sincerely, Dirk & Amy More