Honda of Aventura

Horrible customer service & lies I knew about the place through TrueGeico website. First time I went there after checking the car that was according to the dealer in stock. Printed ou I knew about the place through TrueGeico website. First time I went there after checking the car that was according to the dealer in stock. Printed out my TrueGeico certificate and I presented it to the manager, Luis ? , he looked at me weird and said " the car is not longer with us", I said ok. Later on, They were trying to sell me another car. I noticed the stickers where cars' prices are reflected vary from the ones in the website. So I sent my offer through the website and once again obtained my certificate when I did it they made me feel very uncomfortable. The sales associate was very professional, Robert Oslan but when we met the manager, Luis?. He was giving me aptitude and did not honor my website price. More

Sugar Coated BS I've never usually been the type to write a bad review but this dealership has really earned one. If you enjoy being lied to, wasting your time, and b I've never usually been the type to write a bad review but this dealership has really earned one. If you enjoy being lied to, wasting your time, and being offered a Honda way more than a Mercedes than by all means visit Aventura Honda. They sell you a first class ticket on the titanic before you get in only to leave you sinking with the rest of the steerage passengers when you arrive. I highly recommend visiting a more reputable dealer with a name rather than this small town rip off dealer. The managers start the lying process, the salesman ram it home because they have no other choice. Being told certain models come with certain things when you know for a fact they don't. This is one of those places where they sell you a dream, and give you a nightmare. I advise any and all to drive anywhere else but Aventura for a new Honda. You'll thank yourself in the long run. More

A Perfect "10" Robert Olsen was a true professional all the way the to the very end..... Then he drove to my home the next day to help me with my navigation . He wil Robert Olsen was a true professional all the way the to the very end..... Then he drove to my home the next day to help me with my navigation . He will get ALL of my referals . More

Beware . Got lied to my face. With the rush i didnt confirm the info (my fault for trusting their knowledge) careful with their fees, they tried charging me . Got lied to my face. With the rush i didnt confirm the info (my fault for trusting their knowledge) careful with their fees, they tried charging me a 900 vip fee. Then another 900 for dealer fee (search others they are cheaper and some will remove it) plus a separate insurance 399 so you are stuck going back to the same bad experience. Check the veihicle. I bought a used one. Engine oil service past due and was over filled!!! Forget about talking to them afterwards, the managers wont answer your calls... Salesman vlad, sales Manager burk and gsm joe dennis they all cover for each other. They are worse than the irs. I wish i would have read these feedbacks before wasting my money. I had a deal in another dealership same vehicle with real information lower price same terms. What a waste... If trading first go to carmax or autobuy. With their appraisal, i got these voulchers to increase their trade offer by $3000. Dont be fooled... More

Save your TIME, show elsewhere After using this dealership for service for the last 7 years, I must finally share my experiences. I feel used after leaving this dealership. They s After using this dealership for service for the last 7 years, I must finally share my experiences. I feel used after leaving this dealership. They show no care or concern for any of their customers and being a loyal customer means nothing. I feel abused after dealings wth this conpany. They lack any desire to please the customer and they do not follow through with their word. Please save yourself the time, hassle and humiliation on you will endure and consider other retailers. More

Dishonest i have been buying my cars from this location for past several years. i had a great experience. but they have changed ownership recently and they ar i have been buying my cars from this location for past several years. i had a great experience. but they have changed ownership recently and they are not truthful. i sold my car to them and leased a new car from them they are supposed to give me check, they have been giving me the run around for past 2 weeks, i have asked for explanation of charges and deal structure they sent me to to different person. i think they raised the value of the new car that i leased in order to buy my car at the price i was asking with out telling me and then rushed me to sign the documents with out explanation. More

Thanks to Vlad Karasik and Roberto Oslan It was the third time for last 12 years I got new car trade-in from the Avenura Honda. Vlad Karasik spoke my native Russian. He clarified all my ques It was the third time for last 12 years I got new car trade-in from the Avenura Honda. Vlad Karasik spoke my native Russian. He clarified all my questions and concerns, left after sympathetic Roberto Oslan whose second language - Spanish, not Russian. I am completely satisfied with service of this two workers as well as their boss - Mr. Tito. They are professional, polite. My advise: at the beginning of service connect Vlad - Vladislav Karasik with clients who speaks Russian.. Thank you, Aventura Honda. My name - Dmitriy Yelizarov. More

If you enjoy getting jerked around then feel free to visit I try to think back to my last worst car dealer experience which was Toyota of Homestead, where I almost drove their car through their dealership. For I try to think back to my last worst car dealer experience which was Toyota of Homestead, where I almost drove their car through their dealership. Fortunately for me I'm older and patient, just fed up with this whole experience. Next time deal with a car agent, avoid this dealership business. More

Deceiving and lied to!!! If you lease a car at this dealership make sure you don't get conned and deceived by the finance guy- Leo. You need not buy anything additional ! Unl If you lease a car at this dealership make sure you don't get conned and deceived by the finance guy- Leo. You need not buy anything additional ! Unless you know your car will have more than 500.00 in damages at the end of the lease or you will exceed the 36,000 mile mark . If that's the case rethink the lease and buy instead. In my case - I drive 25,000 maybe 30,000 miles in a 3 year period - and when I turn the car in - it's in mint condition. So, the finance guy tricked me into buying a - maintenance contract - which he repeatedly said cost me 189.00 - and I quote:"even though it appears as 525.00 on the contract it really isn't - it's just that, that's the way I have to work out the numbers cause you are not giving any down " so, when I got the maintenance booklet it clearly stated I paid 561.75. Luckily, I was able to cancel it within 60 days of lease date . Secondly I was shafted a "total loss protection wrap" which you have no choice in getting (in my opinion it's called sliding )- it is a dealer must have. Costing 329.00 which basically covers your car in the event of a total loss they give you 2500.00 towards a new Honda. Who told them I would want another Honda ? This is not gap insurance! This is a dealer fee!!! Unique to Aventura Honda. Thirdly, I was deceived and lied to into buying a "lease end protection" plan costing $595.00. The way the finance guy "Leo" sold it to me was by claiming that Hondas $500.00 waiver would be invalid if the cars damages (if any) exceeded the 500.00 mark. In other words, if at the time my lease is over I had 4 door dings that totaled 501.00 - Hondas 500.00 waiver would be null and void thus needing to buy this warranty --- downright lie!!! In the event you have 1,000 worth of damages when you turn in your car - the first 500.00 is waived by Honda- "the difference" is your responsibility . Lastly , he conveniently omitted to tell me that the "turn in fee" which is also built in to your lease agreement is $350.00. So, basically I could have saved myself an additional 900.00 if i would have gone elsewhere !! buyer beware!!! Don't get conned into buying additional crap - read everything in detail before you drive off / More

Buying a car made easy Ms. Dana Russo the manager, along with Dwain Campbell made my car buying experience a pleasant one for me and my family. I highly recommend this staff Ms. Dana Russo the manager, along with Dwain Campbell made my car buying experience a pleasant one for me and my family. I highly recommend this staff, thanks! More