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Honda of Ames - Service Center

Ames, IA

4.5
1,133 Reviews
Call Service Center (515) 817-1713

1,133 Reviews of Honda of Ames - Service Center

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August 22, 2023

It's very clean, service departments are very well ran. Sales departments I don't know much about, its been awhile since we've bought a vehicle. More

by ZIMM4CLONZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Searcy
2.0
This rating includes all reviews, with more weight given to recent reviews.
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2023 -

Honda of Ames responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Helpful
August 22, 2023

Quiet, not as hectic as other locations and will also shuttle you elsewhere while service is done. More

by nmwolken
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2023 -

Honda of Ames responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honda of Ames, we look forward to having you as a valued customer for many years to come!

Helpful
August 20, 2023

Good place for newer car service, less so for older models. Although they did the requested service, they forgot to inflate the tires eventhough I requested they check the air too. After their service More

by RANABISWAS2.RB
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Searcy
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2023 -

Honda of Ames responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Helpful
August 18, 2023

The service was good and they completed everything I asked for. However, my license plate was stolen on their lot. They told me mine was the third one recently and they haven't bothered to put up a fenc More

by Colin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Shearer
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Aug 21, 2023 -

Honda of Ames responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Helpful
August 15, 2023

Great service, great employees who are very polite and keep you notified about what is going on. More

by judya25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Evans
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Aug 16, 2023 -

Honda of Ames responded

Judy, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honda of Ames, we look forward to having you as a valued customer for many years to come!

Aug 16, 2023 -

judya25 responded

Thank you! I LOVE my CRV Hybrid and it is worth the shot drive to Ames to have a great dealer!!!

Helpful
August 15, 2023

Fast service Excellent communication Comfortable waiting area Clean restrooms Nearby places to eat or shop Sales people pleasant and easy going More

by mwisem1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Smith
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Aug 16, 2023 -

Honda of Ames responded

Thank you for your business and this review. We're happy to hear Matthew and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
August 14, 2023

Always professional and HONEST! !! Highly recommend! I have worked with numerous service representatives the last being Alex and all were great! More

by fixrfix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Aug 15, 2023 -

Honda of Ames responded

Thanks for sharing about your experience with Honda of Ames. Alex and our team appreciate your business and hope to see you again soon!

Helpful
August 14, 2023

Excellent service and diagnosis analysis provided by technicians.I hope there won’t be any issues further. More

by SRIDEVINALLABIRUDU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2023 -

Honda of Ames responded

Thank you for taking the time to share your thoughts on working with Melvin and our team. We're glad to hear we delivered such a great experience!

Helpful
August 14, 2023

They were friendly, but didn’t catch that my battery was bad. And I am a little bummed that, though it might’ve been me who left the sunroof open when I dropped my car off, it sat for several days and then More

by 10maggiedavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Searcy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 17, 2023 -

Honda of Ames responded

Thank you for your review. We're sorry you didn't have the best experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Helpful
August 14, 2023

Two visits and $500 to diagnose an AC issue. Still having problems so we took it to a local shop and they diagnosed it right away. I was assured that we were under warranty with Honda but didn't More

by BC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam
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Aug 15, 2023 -

Honda of Ames responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Helpful
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