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Honda of Ames - Service Center

Ames, IA

4.5
1,133 Reviews
Call Service Center (515) 817-1713

1,133 Reviews of Honda of Ames - Service Center

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August 28, 2023

Sales person kind, not pushy. Disappointed in used van after drive off lot, diry, broken More

by artelis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Aug 29, 2023 -

Honda of Ames responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Mar 21, 2024 -

artelis responded

Hi, we responded privately with my phone number and never got a response back. Took van in for maintenance after 3 months of driving and had to walk away without making any services. He said had we started an account when we bought it money can be put towards fixes that occur shirtly after driving it for a bit. Zero clue in this. This may be a known fact to negotiate but weve never purchased a used car from a dealership before, so buyers, now you know to ask if you didnt already.

Helpful
August 27, 2023

Took the car in for regular oil change. I also asked for my tires to be checked. Whoever looked at the tires didn't notice the fact that they were cupping badly. I still had the same proble More

by NJD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know the names of the employees I worked with
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Aug 28, 2023 -

Honda of Ames responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please feel free to reach out directly. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns once we’ve been able to get the whole story.

Aug 28, 2023 -

NJD responded

I asked for an oil change and tire rotation as well as checking the tires to find out why I had such a wobble when I drove down the road. Every indication from my past experience pointed to something wrong with a tire - either the need to replace or out of balance - or the car needed an alignment. All I am saying is that the dealership missed out on selling a set of tires because they misread what was wrong by only doing a rotation and apparently only checking tire depth. The appointment was otherwise fine.

Helpful
August 25, 2023

Great people to deal with, keep you informed on progress, will be back when other things need done. More

by Jfox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I don't remember his name
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Aug 26, 2023 -

Honda of Ames responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honda of Ames, we look forward to having you as a valued customer for many years to come!

Helpful
August 25, 2023

I travel from Des Moines to Ames because the service in Ames is excellent. They never use a “hard sell” to get me to do service that is not needed. It is easy to schedule appointments and they work really More

by RUTHIDSM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Goodman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t remember
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Aug 26, 2023 -

Honda of Ames responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Helpful
August 25, 2023

Recently service department let me and my old car down by not fixing my driver's side window in an up position after a tech lowered it even though I had signs on it saying it was broken and not to lower it. More

by y3s2god
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melvin Gawley
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2023 -

Honda of Ames responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Helpful
August 24, 2023

Helpful and efficient service. I appreciated being able to use a loaner vehicle for a short time More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Aug 25, 2023 -

Honda of Ames responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honda of Ames.

Helpful
August 24, 2023

Service was great got me right in and out service advisir was informative and very friendly ..overall very satisfied More

by TCSNAMOPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2023 -

Honda of Ames responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honda of Ames!

Helpful
August 23, 2023

Service was good-I would come back -I would recommend service to others.Thank you More

by actesta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2023 -

Honda of Ames responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honda of Ames!

Helpful
August 23, 2023

They are accurate with the time they give you to do work, explain what was done and courteous More

by DGREENE964
Recommend Dealer
Yes
Employees Worked With
Do not te
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Aug 24, 2023 -

Honda of Ames responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Helpful
August 22, 2023

Cam was an absolutely lovely gentleman to work with. I loved my experience with him. He was clear, considerate, and worked to get me the best option for me. More

by kelseynicolejohn19
Recommend Dealer
Yes
Employees Worked With
Cam
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Aug 23, 2023 -

Honda of Ames responded

We are very happy to hear that Cam provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
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