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Honda of Ames - Service Center

Ames, IA

4.5
1,135 Reviews
Call Service Center (515) 817-1713

1,135 Reviews of Honda of Ames - Service Center

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February 16, 2023

I arrived at the dealership early the day of my appointment and needed a ride to a Dr. Appointment before the shuttle service started. They found a employee to take me there. More

by rleaton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Feb 17, 2023 -

Honda of Ames responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honda of Ames to be a positive one. Please don't hesitate to reach out if you need anything else.

February 15, 2023

Great service! Friendly, knowledgeable staff. Quick turnaround on repairs. Easy to make appointments and get scheduled. More

by BKCANADAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Augustine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Jenkins-Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Cakerice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Cherveny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Lauber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Clemens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2023 -

Honda of Ames responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honda of Ames, we look forward to having you as one of our valued customers for many more years to come!

February 15, 2023

The oil change is good, the 42 point inspections need some work. Because they didn't find stuff wrong with my car. More

by hgehlken5
Recommend Dealer
Yes
Employees Worked With
Zach Ose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Tonderum is 5 stars
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Feb 16, 2023 -

Honda of Ames responded

Thank you! Zach and Aaron and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honda of Ames.

February 15, 2023

Pleasant staff, clean environment. Completed work timely and answered my questions regarding the identified issues. More

by KELLYKOPECKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pulver
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2023 -

Honda of Ames responded

Kelly, Thanks for sharing your thoughts about your experience with Honda of Ames. John and our team appreciate your business and hope to see you again soon!

February 11, 2023

I had my car in 7/15/22 for an oil change and Multi point inspection and again on 1/25/23 and both times it took them 1 hour and 30 minutes! That is way too long! If it wasn’t for the life time oil change More

by DBAC41
Recommend Dealer
No
Employees Worked With
Don’t know if One
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Feb 16, 2023 -

Honda of Ames responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

February 11, 2023

Oil changes always take forever. I have oil changes for life and I am willing to go somewhere else and pay again for faster service. No reason a scheduled oil change should take ov More

by pat_wynja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea
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Feb 16, 2023 -

Honda of Ames responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue, Pat, or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

February 11, 2023

My past experience was not great but this time the service was top notch. The technician was helpful and the repair was done well! I was able to let them know that I had reservations about coming bac More

by hollymcd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Searcy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2023 -

Honda of Ames responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honda of Ames!

February 10, 2023

They are always friendly and efficient. They also offer an inspection of my tires, filters etc and offer to replace them but don't pressure me. More

by LYNN5119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Augustine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2023 -

Honda of Ames responded

Thank you, Lynn, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 10, 2023

Staff courteous and knowledgeable. The waiting area was clean, spacious, and comfortable. Courtesy van very convenient. More

by gnhartliep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Shearer
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Feb 11, 2023 -

Honda of Ames responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 10, 2023

They have been straight forward in presenting the facts and understanding and considerate when discussing options. More

by BMARVINHELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2023 -

Honda of Ames responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honda of Ames, we look forward to having you as a valued customer for many years to come!

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