Honda of Ames - Service Center

I take my Honda Civic to Honda of Ames every 3 months for an oil change and service. They check everything over and if there is an issue I have them take care of it. Their service is excellent, they are cour an oil change and service. They check everything over and if there is an issue I have them take care of it. Their service is excellent, they are courteous and listen to me when I am experiencing a problem with my car. I trust them to keep my car in tiptop running condition. I don't go anywhere else for car service and repair. More

Service advisor is rude and unprofessional. I have the unlimited oil change package… otherwise would go to a different dealer for service. I have the unlimited oil change package… otherwise would go to a different dealer for service. More

Sales rep was amazing. Car is a lemon. 3 check engine lights since we bought it. 1st and 2nd were covered by "warranty" 3rd I had to pay out of pocket even though all 3 wer Car is a lemon. 3 check engine lights since we bought it. 1st and 2nd were covered by "warranty" 3rd I had to pay out of pocket even though all 3 were fuel lean codes. More

Have purchased multiple vehicles from Honda of Ames. Been satisfied with the purchasing process and service, for the most part. Been satisfied with the purchasing process and service, for the most part. More

Had to constantly follow up with the service advisor on part status and rescheduling. I had to call and get an update on two separate days it was in the shop. part status and rescheduling. I had to call and get an update on two separate days it was in the shop. More

Friendly, but didn’t fix the issue with my car. I came in for an upgrade of my TPMS software. All they did was reset the TPMS. Told me I didn’t need the upgrade. Guess what has been coming on ever I came in for an upgrade of my TPMS software. All they did was reset the TPMS. Told me I didn’t need the upgrade. Guess what has been coming on everyday since the reset. I’ve been resetting the xxxx thing at least once daily, sometimes twice. At least the reset they did was free of charge. More

They are always willing to go the extra mile to make sure all my needs are met. Great people delivering great service. all my needs are met. Great people delivering great service. More

Didn't give me an accurate description of what was wrong. Only looked at it and told me it would be thousands of dollars. Then I got a call the next day asking if I wanted to buy a new car from them. Very un Only looked at it and told me it would be thousands of dollars. Then I got a call the next day asking if I wanted to buy a new car from them. Very unsatisfied with the amount of effort they put into fixing my car and diagnosing the actual problem. I got it fixed elsewhere for much cheaper. I feel like they were only out for my money. More

They are always so attentive to find the problem and to fix the problem as soon as possible! fix the problem as soon as possible! More

Prompt service and good explanation of all options and costs we given and completely clear. costs we given and completely clear. More