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Honda of Ames - Service Center

Ames, IA

4.5
1,135 Reviews
Call Service Center (515) 817-1713

1,135 Reviews of Honda of Ames - Service Center

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March 31, 2023

The price for regular oil change is expensive, and I will look somewhere next time. More

by jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel
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Apr 02, 2023 -

Honda of Ames responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Jeff, please reach out to us directly to let us know the best way to contact you and we will reach out.

March 30, 2023

Service dept clearly explains "potential" needs and "definite" needs for work to be done. Pricing clearly outlined. More

by elbrincks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Thom
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2023 -

Honda of Ames responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honda of Ames, we look forward to having you as a valued customer for many years to come!

March 30, 2023

This dealership was able to look at my car in short notice so that I could drive back to Colorado safely. Thank you! More

by Dostal.becky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of name at all!
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Apr 02, 2023 -

Honda of Ames responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Becky, and it's great to hear about your excellent experience here at Honda of Ames.

March 30, 2023

They. are very professional and knowledgeable at what they do. You can trust them with you vehicle. More

by AGEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Augustine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Michalowski
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Apr 02, 2023 -

Honda of Ames responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 30, 2023

Was sold a lemon, and was not taken cared of. Now I’m stuck paying for a car I cannot drive. $22,000 dollars and I can’t even drive my own vehicle. Terrible service. More

by Swatboyz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melvin Gawley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry
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Apr 05, 2023 -

Honda of Ames responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

March 29, 2023

They were very professional and let me know when the car would be complete. They do a great job of communicating if anything additional is noticed. More

by JOKENCURRAN106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Searcy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2023 -

Honda of Ames responded

Thank you for taking the time to share your thoughts on working with Jeff and our team. We're glad to hear we delivered such a great experience!

March 29, 2023

Everyone was very welcoming and they let me know it was running a little late before the initial time they expected was up More

by Amber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2023 -

Honda of Ames responded

Amber, Thank you! Melvin and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honda of Ames.

March 27, 2023

Always easy to get in when needed! So nice not to have to wait long periods of time to get my car fixed. More

by sannclan5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Augustine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2023 -

Honda of Ames responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honda of Ames, we look forward to having you as a valued customer for many years to come!

March 27, 2023

I drive to Ames because I have always had a good experience with this dealership, from purchasing to servicing. I have tried a local dealership owned by the same group for servicing this car, but t More

by BradL
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pulver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2023 -

Honda of Ames responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honda of Ames.

March 24, 2023

Got me in and out fast with the tire problem fixed correctly and at no charge. More

by Mike T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2023 -

Honda of Ames responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Mike, and we look forward to working with you again.

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