Honda of Ames - Service Center

Convenient to schedule an appointment. The agent was courteous and the work was done efficiently and on time. The agent was courteous and the work was done efficiently and on time. More

We were treated very well. Scott knew what he was doing and is a good salesperson. Scott knew what he was doing and is a good salesperson. More

Very nice professional customer service and support. .not trying to sell anything to a customer .not trying to sell anything to a customer More

Always prompt, always polite and everything is well explained at the end. Car is clean and well taken care of. explained at the end. Car is clean and well taken care of. More

They were very helpful and courteous, and all the work done on my car was done well. done on my car was done well. More

I was made to wait over 20 min for a ride of ~5 min. When I asked to have my car back so that I could go, learned that it was already up on the hoist, even though it was fully 20 min before my scheduled When I asked to have my car back so that I could go, learned that it was already up on the hoist, even though it was fully 20 min before my scheduled appt. Thus, I was stuck. Honda is a new experience for me, as my previous cars were Nissans. At Nissan, if there wasn’t a courtesy car immediately available, one of the guys drove me to my destination (5 min away) in my own vehicle. I expect that same service from Honda, or else I will go elsewhere. More

I paid for a key fob from am online bill I received. When the fob arrived to the dealership I was not notified. I called and left a voice mail that was never returned. I also called several times after When the fob arrived to the dealership I was not notified. I called and left a voice mail that was never returned. I also called several times after my voice-mail wasn't returned before I finally got an answer about the fob. They had no record of what I had ordered and it took at least 15minutes for them to finally locate my order. When I arrived I sat for an hour before being told that they had cut the wrong key fob and had to start over. I then sat for another 30 minutes while they corrected their mistake. This process shouldn't have taken this long. they should not have spent an hour on something that wasn't even right to start. More

Courteous, professional and not pushy. Don’t try to force suggested elective maintenance on you Don’t try to force suggested elective maintenance on you More

The service was really good and the service people was friendly as well. A good place to go to. friendly as well. A good place to go to. More

Taking 3 months to repair vehicle and not providing a rental car is not acceptable. Hondas warranty is worthless. We are now Hyundai palisade owners after this experience. rental car is not acceptable. Hondas warranty is worthless. We are now Hyundai palisade owners after this experience. More