Honda of Ames - Service Center

We had a great experience from beginning to end. Greeted by Colton Hobson immediately. He was engaging, knowledgeable and efficient. Finance process was quick and painless.Best buying experience we’ Greeted by Colton Hobson immediately. He was engaging, knowledgeable and efficient. Finance process was quick and painless.Best buying experience we’ve had in 50 years! More

The staff are very courteous and do good work. They keep my Honda running well! They keep my Honda running well! More

Service department is knowledgeable, doesn't try to get you to spend money on services you don't need and is prompt. you to spend money on services you don't need and is prompt. More

They charged us for a tire rotation that we did not ask for. Felt very taken as the guy helping us did not explain they did a tire rotation and tried to make it sound like the higher price for the oil cha for. Felt very taken as the guy helping us did not explain they did a tire rotation and tried to make it sound like the higher price for the oil change was normal. Hopefully you do not give them commissions on services done which would encourage being fraudulent. I have decided not to go back to this dealer due to numerous bad service at this dealer. More

Great customer service. . What I asked to be done was completed and I was keep informed of the work progress. I will continue to reply on Honda of Ames for any servicing of m . What I asked to be done was completed and I was keep informed of the work progress. I will continue to reply on Honda of Ames for any servicing of my 2012 Honda Accord. More

Always friendly and pleasant. They explain service well and I trust them when they say I need something done. They explain service well and I trust them when they say I need something done. More

The service I quality and the people are nice. I do wish they’d be sure to advise of all issues discovered prior to reporting that the vehicle is ready to be picked up. I do wish they’d be sure to advise of all issues discovered prior to reporting that the vehicle is ready to be picked up. More

Excellent waiting area. Kept me apprised when our pickup was finished. Hard to find a better dealership, Kept me apprised when our pickup was finished. Hard to find a better dealership, More

I’ve driven all over this country in this car, stopping at quite a few Honda dealerships along the way. I sincerely doubt there will ever be a more devoted employee or better communicator with customers th at quite a few Honda dealerships along the way. I sincerely doubt there will ever be a more devoted employee or better communicator with customers than Mel Crawley. Matt seems to be following in Mel’s footsteps. Kind, thoughtful they manage to serve the needs of the customer while remaining true to Honda’s highest expectations. Alex went out of his way on this visit, walking with me out to the parking lot and even drove my car over to me to make it easier since I use a walker. Everybody at this dealership goes the extra mile to help each customer by providing the kind of service the customer can trust whether driving to the grocery store or thousands of miles to view a historic rocket launch. More

Suitable for new car service, not older Hondas. Their replacement parts are far more expensive than those available online. Their labor charges are higher than other centers. During the routine ser Their replacement parts are far more expensive than those available online. Their labor charges are higher than other centers. During the routine service they created new problems with the window/door that did not exist when the car was dropped off. More