Honda of Ames - Service Center

Well done Service was excellant and. timely done. Waiting area is pleasing, comfortable and well maintained. Honda of Ames is always a pleasure to visit and Service was excellant and. timely done. Waiting area is pleasing, comfortable and well maintained. Honda of Ames is always a pleasure to visit and do business with More

Quick, efficient service I came in for an oil change, I was made aware of some items that needed attention (filter and wiper blades) which I elected to include in the service I came in for an oil change, I was made aware of some items that needed attention (filter and wiper blades) which I elected to include in the service. All in all, I was back on the road within the hour. More

great service, no pushie sales man. thank you for your great service Thomas Mitchell, guys like you really make this dealership # one in sales, keep up that good work. honesty make loya thank you for your great service Thomas Mitchell, guys like you really make this dealership # one in sales, keep up that good work. honesty make loyal customers, my wife and I are happy , 03-02-18 Aaron warren, thank you . my son only buys Nissan. he lives in florida he said, DAD you got a super deal. More

Great Customer Care! I arrived about 0815 for a 0830 appt. The service person was very professional and took my keys and drove the car into the service bay. Great quick s I arrived about 0815 for a 0830 appt. The service person was very professional and took my keys and drove the car into the service bay. Great quick service. I needed an oil change and had a coupon signed by the manager when I purchased the car. I asked the service person if they would still honor it and he did! He also was courteous and informed me the tires were worn about the same and a rotation would have little benefit. He also showed me the cabin filter, a little dirty but was up to me if I wanted to change it. The service was completed in less time and I was told. I will recommend people to purchase cars from your dealership. Honest, open discussion of what should and does not have to be done to your car. Great job. Sincerely, Nick Kieler More

Don't bother filling out a service request online. I purchased my new Honda Fit at Honda of Ames and also purchased the lifetime oil change package. I was assured that I could bring my car in for servi I purchased my new Honda Fit at Honda of Ames and also purchased the lifetime oil change package. I was assured that I could bring my car in for service whenever I was in town, since I don't live near there. I specifically asked if I needed to make an appointment beforehand, and was told it wasn't necessary but I could if I wanted to so I didn't have to wait as long. I have had issues every time I have needed service. The first time they were super rude and mad that I didn't have an appointment. I have tried to make the appointments online since then. I always chose the "contact via email" option as I am not always able to speak on the phone. I have NEVER received an email. I have gotten phone calls every time, including one time while I was halfway there saying saying the website was wrong and they didn't really have the appointment open. I tried once again to make an appointment last week on the website, again choosing to be contacted via email. I chose a time online and it said they 'will contact me shortly'. I once again got a voice mail later that day asking me to call back to schedule my appointment. Not everyone is able to do this and I personally cannot. I emailed them via the "contact us" link asking to be helped in setting up my appointment and again got a message I would get a reply shortly from Mike Gougherty - General Manager. It's been 4 days and I have no appointment and I have not heard from anyone. More

Always excellent The service department is always fast and friendly. They give me an appointment on short notice and finish the service quickly. The employees are ve The service department is always fast and friendly. They give me an appointment on short notice and finish the service quickly. The employees are very helpful. More

Corrected a Problem They located an error an non-Honda garage had made. They explained it to me and quickly fixed it. We have used Honda of Ames for the past 5 years. Th They located an error an non-Honda garage had made. They explained it to me and quickly fixed it. We have used Honda of Ames for the past 5 years. Thanks. More

neede a new battery, quick No appointment, but I had a pressing drive in a couple of hours. Battery change pronto, friendly and helpful staff. Got me in right away. No appointment, but I had a pressing drive in a couple of hours. Battery change pronto, friendly and helpful staff. Got me in right away. More

Great Customer Service in the Service Department I just had my 30,000 mile service appointment on my Civic - scheduling was convenient and my car was ready at the time I had requested. I scheduled wi I just had my 30,000 mile service appointment on my Civic - scheduling was convenient and my car was ready at the time I had requested. I scheduled with Andy and checked in with Mel. Both are great to work with. More

Went out of the way to be helpful! Honda of Ames is always great when servicing our vehicles. They always explain what they are going to do and let us know if there is a need for anyth Honda of Ames is always great when servicing our vehicles. They always explain what they are going to do and let us know if there is a need for anything else to be done before they proceed. We have always been satisfied with their work and we have been going there for many years. Recently we had a battery problem and they were very good about seeing that a service person stopped by to get us going. More