Honda of Ames - Service Center

Car trouble in Ankeny. We drove our Odessy to Ankeny to meet our daughter and family who flew from California to attend a family reunion the next day, June 23. Unfortunatel We drove our Odessy to Ankeny to meet our daughter and family who flew from California to attend a family reunion the next day, June 23. Unfortunately we experienced loss of engine power. I called the Des Moines dealership, they were completely disinterested in assisting in any way since it was 4:20 on Friday afternoon. They offered help in a week. I noticed the Ames dealership was just 3 miles further, I talked to Bill Smith, as I thought we might have to purchase a car as there were no car rentals available for our family of seven. He was so kind, thoughtful, and encouraged me to have the van towed to the leadership's service center in the morning, even recommending a reliable tow truck. With his help we were able to get our van serviced in a timely manner and get us back on the road and to our reunion in Ankeny on time. We are so grateful for the time he spent with us, showing us and test driving with us the vans we thought we would be purchasing. We were fortunate that your excellent, capable service department was able to help us. Everyone we encountered was friendly and accommodating. I was so happy our 8 passenger van was repaired! At our reunion we shared our great experience and recommended your dealership. Thank You! More

Absolutely Reliable Keeping a vintage Si hatchback alive and well. The service staff is always on top of what's up with it, and I trust their knowledge, performance and a Keeping a vintage Si hatchback alive and well. The service staff is always on top of what's up with it, and I trust their knowledge, performance and advice. They will take the time necessary to discuss service options – they're not just there to make a buck in minimum time. The job will be done right. More

fantastic people to work with. Genuine caring people We drive 3 hrs for their service on our vehicle we purchased from Ames Honda because they are the most honest, caring people we have found. We live 2 We drive 3 hrs for their service on our vehicle we purchased from Ames Honda because they are the most honest, caring people we have found. We live 20 miles from other Honda dealers and still drive the distance because we are treated like family there. Always considerate, and looking out for "their people". A joy to deal with in customer service and also salesmanship. More

Always friendly Have used Honda of Ames for 13 years and the members of the service department are always friendly, courteous and professional. They are always willin Have used Honda of Ames for 13 years and the members of the service department are always friendly, courteous and professional. They are always willing to go to the extra lengths to meet your needs. More

Car review This dealership is so courtesy and helpful in everything they do. They stand behind their work and when they say your vehicle will be ready it is. A This dealership is so courtesy and helpful in everything they do. They stand behind their work and when they say your vehicle will be ready it is. Also, they are not pushy which means a lot. They always greet you professionally. More

Oil change Mel Gawley is the reason I not only have my car serviced there...it is the reason I buy my cars there! I appreciate his integrity, knowledge and the Mel Gawley is the reason I not only have my car serviced there...it is the reason I buy my cars there! I appreciate his integrity, knowledge and the personal connection with the customers. More

2014 Odyssey Service My service visit was handled promptly and the personnel were cordial and business- like, and very helpful. Moreover, Mel went out of his way to fol My service visit was handled promptly and the personnel were cordial and business- like, and very helpful. Moreover, Mel went out of his way to follow up on a concern I had and I am very pleased with the results. More

Excellent service Excellent, quality service. Friendly. Clean facilities, excellent price. I have been with Honda of Ames for over 27 years and to this date, I am Excellent, quality service. Friendly. Clean facilities, excellent price. I have been with Honda of Ames for over 27 years and to this date, I am very very satisfied . Special mention to Mel of Service department. He is an excellent service manager. More