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Honda of Ames

Ames, IA

4.5
1,824 Reviews
Honda of Ames is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Honda of Ames, in Ames, Iowa, joined the Lithia Motors family of dealerships in February 2007 after being acquired from Jordan Motors, Inc. Honda of Ames, near the surrounding areas of Ames, Des Moines, Ankeny and Boone Iowa, features a wide selection of new Honda and used Honda cars , trucks and SUVs. Our inventory includes new Honda models such as the Honda Accord, Accord Crosstour, Civic, Civic Hybrid, Civic GX NGV, Civic Si, CR-V, CR-Z, Element, Element SC, FCX Clarity FCEV, Fit, Insight Hybrid, Odyssey, Pilot & Ridgeline.
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220 Kitty Hawk Dr

Ames, IA

50010

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Showing 1,824 reviews

July 29, 2023

Last new vehicles I purchased were a 2003 Odyssey and a 2006 RV. Needless to say when I decided to get a new vehicle in 2023 I was walking into a new universe! Lots of waiting, very computerized and diffic More

by Pandymon46
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cameron Evan's, Nate Yassie
Jul 31, 2023 -

Honda of Ames responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honda of Ames. We hope you enjoy your new Odyssey!

July 28, 2023

They are liers. Their service department is xxxxty. Their general manager should be fired. I would never recommend anyone to buy from them. More

by DWIGHTCORBIN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melvin Gawley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Krogman
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Augustine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Cherveny
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Ballard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Clemens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Clark
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Fritz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Albers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Honda of Ames responded

Dwight, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 28, 2023

The gentleman who took care of my car and the young man who adjusted glove box, both very helpful. But that Kyle, I tell ya, above and beyond ♡. More

by NA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2023 -

Honda of Ames responded

We are very happy to hear Kyle provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 28, 2023

They have taken very good care of our care and are always helpful and courteous. More

by mjmarlow9248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2023 -

Honda of Ames responded

Thank you for your business and this review. We're happy to hear Melvin and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 28, 2023

They were great and friendly, they new what thaey were doing and I'd go back again for service. More

by rickhanegan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Ballard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2023 -

Honda of Ames responded

Rick, Thanks for sharing your thoughts about your experience with Honda of Ames. Jonathan and our team appreciate your business and hope to see you again soon!

July 28, 2023

It's the nearest one to me and I purchased my Honda crv there in 2021 More

by MARGARETBAKER434
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know any of them,I have o only bee n there 2 times. I had my oil changed in Arizona when the notice came..also tires rotated
Jul 29, 2023 -

Honda of Ames responded

Margaret, Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

July 28, 2023

Good service as expected and timely as well. Keep up the great job. Thank you again. More

by BILLYJOWHALEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2023 -

Honda of Ames responded

Billy, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honda of Ames.

July 27, 2023

Ames Honda has an excellent sales staff and their service department has been outstanding. They are efficient, courteous and very responsive to my needs as a Honda owner. I recommend them highly. More

by 1332MOJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Shearer
Jul 27, 2023 -

Honda of Ames responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 27, 2023

I was told it would take 1 hour for an oil change & tire rotation so I said I'd wait in the customer service area. 2 1/2 hours later the service advisor came & told me they had mistakenly parked my CRV in t More

by disgusted
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I have no knowledge of the names of those who worked on my car.
Jul 30, 2023 -

Honda of Ames responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

July 27, 2023

The service manager is friendly and nice. The repair is done with high quality. Discount coupons are applied. More

by WEIWEIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex shearer
Jul 29, 2023 -

Honda of Ames responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional service experience. We will share your comments with our team, and we look forward to working with you again.

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