Honda World

Great and friendly service. Salesman was very helpful in answering all our questions and in providing demonstrations of all features as well as offering the demo drive. Good dealing on price. Clean and neat answering all our questions and in providing demonstrations of all features as well as offering the demo drive. Good dealing on price. Clean and neat showrooms. Quick response on dealer prep. All employees made the effort to facilitate the closing process. More

From the first time I came in Lewis Ray was extremely friendly and helpful, and even though at the time we were not quite ready to buy, he continued to follow up with me. When the time came he assisted friendly and helpful, and even though at the time we were not quite ready to buy, he continued to follow up with me. When the time came he assisted me in finding the right vehicle for us at a reasonable price. He was very responsive throughout the whole process, even by email, which was not the case with the other dealers I was talking to. This was very important to us. When we came in to sign, there were no last minutes surprises and everything was as he promised. Overall we had a great sales experience. More

One of our cars was nearly totaled on ice and I needed a vehicle in 2 days to get to work. I was in a hurry, but also pretty picky. In one trip to the Honda World "Big Lot", working with Mr. Brinley, I pu vehicle in 2 days to get to work. I was in a hurry, but also pretty picky. In one trip to the Honda World "Big Lot", working with Mr. Brinley, I purchased a used Honda CRV, which I am thrilled with. The price was excellent, especially for a one owner vehicle. This is our second Honda from Sam Swope. After the sale, complications came up with my not having received a title (from a different dealer) on my trade in, and with transferring a specialty license plate to the CRV. In both situations, Mr. Brinley spent a significant amount of time with me on the phone and then "bird-dogging" the issues for me until they were resolved. It's a true customer relations professional who will spend as much time working with you after a sale as before the sale! All of my contacts with Sam Swope Honda World staff have been good, and this experience was exceptional. More

Outstanding service, as usual. Service was prompt; delivered to order. It was handled with thoroughness and clarity. Tech explained what was done, why it was done. He flagged me about an outstanding r delivered to order. It was handled with thoroughness and clarity. Tech explained what was done, why it was done. He flagged me about an outstanding recall (that I had forgotten about) and explained a couple of service warnings. More

customer service was fast, they said 45 min. it was ready in 40 min.every one is friendly, their work quality was great, price was going rate in our city, but this should have question #6 How clean is work a in 40 min.every one is friendly, their work quality was great, price was going rate in our city, but this should have question #6 How clean is work area, service tech's, all employee's. you could have dinner in there work area it's so clean. This is my overall Experience. More

I live in Morristown Tn and was shopping for a Honda Pilot I spoke with Mr Boggess over the phone and he was extremely helpful and we came up with a purchase price and made the purchase Mr Boggess is Pilot I spoke with Mr Boggess over the phone and he was extremely helpful and we came up with a purchase price and made the purchase Mr Boggess is extremely helpful and works every different way to get to the agreed price I am driving 4 1/2 hours and passing several other honda stores to pickup the Pilot More

I am most impressed with the honesty and superior service of Sam Swope Honda. So much so, that I will not buy from another dealer - period. This operation is truly efficient. The service time is much shor of Sam Swope Honda. So much so, that I will not buy from another dealer - period. This operation is truly efficient. The service time is much shorter than all other dealerships I've been involved with in the past as well as the staff are very knowledgeable and personable. I'm a stickler for details and this dealership passes with flying colors. I highly recommend Sam Swope Honda without hesitation or reservation! More

My 2006 Odyssey Van was recalled for a master brake cylinder failure. The car had not experienced any problems at all, but Tim went through the process with me and told me how long it would take to co cylinder failure. The car had not experienced any problems at all, but Tim went through the process with me and told me how long it would take to complete. While there I had a front end alignment done. I dropped the car off the night before and it was finished on time. I was even offered a free cup of coffee in the nicely appointed waiting lounge. I have two Hondas and take both of them to this dealer because the service reps are knowledgeable and always very courteous. I have never had a bad experience with Sam Swope dealerships and thats way I own two Hondas and one Toyota, all from Swope dealerships. More

The moment my family and I walked in the door we were taken care of. Tom knew what we needed after only asking a few questions. He walked us through every option and explained everything thoroughly. My w taken care of. Tom knew what we needed after only asking a few questions. He walked us through every option and explained everything thoroughly. My wife and I thought bringing our three boys with us would be hard, but seeing how family friendly and prepared they were made it possible. The most comfortable conditions one could ever ask for. The application process was straight and to the point. It gave you the feeling of security knowing they go through such extensive procedures when qualifying you, ensuring that you get the best deal. I will never buy another car from anywhere else. My family and I are stationed in West Point, NY and made the trip down to Sam Swope Honda just for this reason. If you want no pressure and want to buy the best car with the best people this is where you need to be. I am blessed to have had the experience. Thank you Tom Walker and Sam Swope Honda of Louisville. More

Good rating for quick and efficient service. Courteous service personnel. Easy and quick check in and prompt notification when service was complete. Fast and courteous pick up process and Very good expla service personnel. Easy and quick check in and prompt notification when service was complete. Fast and courteous pick up process and Very good explanation of work performed and status of tires and brakes. More